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We ask all our customers for their feedback following their return home. Here are their thoughts after flying and parking at Bristol Airport over the last few months:
"All staff were courteous and very helpful, which was very much appreciated"
"An excellent experience and very safe"
"ANPR made the process incredibly easy."
"Bay numbering and paved pavements have improved the parking. Still having to meander around the car park to find spaces."
"Better signage directing you to areas where spaces are available."
"Bristol Airport staff sorted out my car parking query in an efficient, friendly and encouraging manner - I was very impressed!"
"Bus drivers always very, very helpful, relay my thanks"
"Bus service was excellent too"
"Car broke down at exit barrier. Staff very helpful"
"Do not change anything works very well"
"Easy to book - efficient and close to the terminal"
"Easy to book and an excellent speedy service on arrival - Number Plate recognition too!"
"Easy to park, quick collection by bus, and easy drop off - perfect for us!"
"Easy to use service"
"Easy, non-stressful, well organised"
"Efficient and professional"
"Everything made very very relaxed & easy."
"Excellent all round service"
"Excellent and easy to use."
"Excellent and promt bus service to terminal."
"Excellent service by two charming gentlemen! No waiting about, great. Would certainly use again (when we have saved up!)"
"Excellent will use again."
"Excellent! Efficient and convenient"
"Excellent, efficient service"
"Find the car park just in front of the main terminal very convenient"
"Finding a car parking space was very easy. Staff were very efficient"
"First class all round"
"First time of using found it very easy and efficient"
"Good experience all round"
"Good experience all round, thanks."
"Good marking of car location."
"Good system, like the registration recognition."
"Good that the bays in the main car park are now individually numbered."
"Good, frequent transfer bus with friendly drivers!"
"Great help as I'm disabled, both for parking and help with luggage from driver on and off bus"
"I had a problem with my parking ticket and the gentlemen in the help-desk were very helpful and resolved my issue in a very swift manner."
"I had to ask a question in the car park and airport Help Office about my car park booking, and the staff in both places were very helpful."
"I hadn't used the car park since they introduced the numberplate recognition system: it works seamlessly and is far better than the previous one, which required you to put into the machine the same credit card which you used months ago to book the parking. Well done."
"I have had no issues with the service, it is efficient and staff are very helpful and polite."
"I inputted the incorrect license plate for my girlfriends vehicle and the attendant working behind the desk was extremely polite and extremely helpful, he sorted the problem very quickly....excellent after a long day!!!"
"I like the rewards / membership options it gives me a feeling of belonging. As a long time user of this airport I am disappointed with the recent cost change to the Meet and Greet parking"
"I loved the pre paid system. so easy to use."
"I was alone waiting for Silver Zone bus. Long term bus driver called Silver Zone to tell them I was waiting and a special bus was sent to collect me. Fantastic!"
"I was thrilled how quickly we got the keys back and how close to the kiosk our car had been parked by your staff - it was a very cold, wet night so it was much appreciated that we didn't have far to go with our bags. Thank you!"
"If we use our private num plate car it never reads it."
"Impressed with speed of key pick-up especially as half term and 2 buses simultaneous arrival at Silver Zone."
"In future would use long stay rather than Silver Service."
"it all works exactly as it should do; no problems, no stress. Thank you."
"It has always been an easy and worry free experience."
"It is a good service although I had not realised that there was a valet service until I returned this time."
"It is brilliant that it now has number plate recognition and you don't have to fiddle with putting the credit or debit card in which you paid for it, nice and smooth service no fuss."
"It was really easy and convenient."
"It was very convenient and easy, thanks!"
"It was very difficult to find my way out of the car park - signage could be improved!"
"Just want to park relitively close to terminals with very frequent shuttles and quick easy method of parking / checking in / out / departing with car. Last experience achieved this."
"Keep up the good work."
"Lost my car park ticket on return and the man in the gatehouse was very helpful."
"Missed my flight, so had to return a couple of days later. Parking staff very helpful and all went smoothly. Car parked for a month and I think it had been washed?? If so thank you."
"Much improved over the years, well done."
"My husband is disabled and the facilities were superb, as was the Special Assistance we received. Thank you nice to see some money finally being spent on parking / pathways."
"None thanks, a very easy service to use from booking to ariving at the airport."
"Office staff at silver zone carpark are extremely friendly & helpful *****"
"Organised - speedy - car move closer to the office on our return."
"Overall very happy with facilities and parking at Silver Zone."
"Parking was easy and shuttle bus timely"
"Parking was lovely. Other feedback - there was not much time between Gate announcement (for Rome on 01/11/12) and Gate closure - had to run!!!!"
"Perfect in every way. Quick and easy"
"Perfectly happy with service and will always use when flying from Bristol"
"Pleased to find car had been moved to only a short walk from reception"
"Quick efficient ,shuttle bus very good"
"Reasonable price efficient staff will use again"
"Runs like a Swiss watch"
"Shuttle bus driver went out of his way to be helpful & friendly."
"Silver Zone car parking staff are always friendly, helpful & efficient"
"Staff at exit helpful"
"Staff in the Meet and Greet are really lovely - very friendly and efficient."
"Staff very helpful."
"Staff were very helpful."
"Staff were very polite and service was extremely efficient, only wish I had taken them up on the valet service."
"Swift and easy to use"
"Swift service, always a pleasure"
"Thank you for 'salting' the ground as it was icy when we landed"
"The automatic number plate system worked fine which was great, it was dark when I got back and I got a bit lost trying to find the exit.Otherwise it was fine."
"The desk staff were very efficient and friendly especially the young lady who whilst under pressure still kept a smile."
"The driver of the Long stay parking on Sunday evening approx 8pm 25.11.12 was wonderful, Brought bus over to bay for us and took us with advice on road conditions due to flooding etc . A lovely guy and a credit to the airport - not sure of his name - approx early 50s white hair."
"The drivers on the link busses were very helpful and friendly."
"The girl at Silver Parking check in at 1pm on Sunday 2 December was particularly pleasant and helpful and should be commended."
"The lady at the check-in desk in the silver-zone parking, was very friendly and efficient."
"The meet and greet parking was excellent and I will be using this service again when I fly out of Bristol."
"The only problem I have and others I know is the car park is not easy to get out of ie not enough signs."
"The only real comment about the parking is that I find it a fast and efficient service, both using the service at the airport & booking it online. Thanks!"
"The parking experience was easy to book and use but we would tend to use it for short stays rather than longer because of costs versus taxis."
"The shuttle bus driver on our return was extremely helpful"
"The silver car park ideally situated close to the terminal and is easy to negotiate especially as this was our first ever visit."
"The Silver Zone bus driver was very helpfull to a family traveling with a small child. He got off the bus to help load their luggage."
"The staff were extremely professional and very friendly"
"This time I easily found a parking space near the terminal but sometimes in the past I have had difficulty finding a space near the terminal."
"Very convenient and easy to use facilities."
"Very easy and fast on collection. Left airport 25 mins after landing!"
"Very easy to access and really good directions."
"Very easy to park when on a short trip and easy to find empty spaces"
"Very efficient airport easy jet 100% excellent"
"Very efficient and friendly. From getting off the plane to leaving the car park only took 40 minutes."
"Very efficient and Silverzone staff very helpful.Please extend thanks to them."
"Very efficient, and easy to book"
"Very fast and efficient service"
"Very friendly and easy to use service"
"Very friendly drivers and office staff. I paid for a valet which was very well done. It would be nice if the cars are brought closer to reception for your arrival back.....it was pouring with rain when I got back!"
"Very good to be able to park so close to the terminal and walk."
"Very helpful and friendly staff."
"Very helpful to have had a member of your staff direct us to a free slot as we drove in. This has not happened before!"
"Very impressed with the number plate recognition software & the whole booking - to car park process worked really well as an end to end process."
"Very polite, helpful and friendly staff and clean airport"
"Very smooth and enjoyable"
"Very smooth and very friendly service"
"Very smooth, registration recognition works well, bays well labelled, not always sure which lanes are one way only if any."
"Very well run and convenient."
"We used Silver zone before and were very satisfied, but because I am disabled and travel with a mobility scooter the meet and greet service is perfect for us."
"We were travelling with a wheelchair and both drivers went out of their way to assist us."
"We were very delayed coming home and the carpark man was extremely helpful in helping us leave as we couldn't find our ticket."
"Well lit when I returned at night - easy to find my car and I felt safe"
"Your staff in Silver Zone including bus driver were very cheerful and very helpful."
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