Volunteer at Bristol Airport | Bristol Airport Voluntary Work | Bristol Airport
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Volunteer programme

Here at Bristol Airport we have a team of volunteers who work alongside our customer operations team.

Bristol Airport Ambassadors are a dedicated team of volunteers whose mission it is to enhance the passenger and visitor experience by providing exceptional customer service, while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our airport community.

The volunteer team are responsible for dealing with both inbound and outbound travelling customers. You would be responsible for providing local knowledge, meeting and directing customers, whilst also providing assistance to them. The team work with colleagues across the Terminal and Ground Transportation departments in order to ensure that our customers enjoy their journey with us. 

What we are looking for:

  • Able to commit to a regular shift (minimum of 4 hours per week); ideally during our peak hours
  • Face to face customer service experience
  • Flexible and adaptable approach to work
  • Have an outgoing and friendly personality
  • Must be able to provide references covering the last 5 years
  • Hold a valid passport
  • Must be fluent in English - both written and orally
  • We especially encourage members of the local community over the age of 18


  • Discounts on food and beverages and specified retail outlets in the Terminal Building
  • Discounted transport cost of the Flyer bus service between Bristol and the Airport 
  • Free car parking when at work
  • Travel expenses within a 20 mile radius 
  • Free Uniform
  • Full training and support provided