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You are here: Bristol Airport gains Autism Friendly Award

Bristol Airport gains Autism Friendly Award

Created: 1st Feb 2018

Bristol Airport gains Autism Friendly Award after joint project with OCS Group to improve assistance for passengers with hidden disabilities

Bristol Airport has been named an Autism Friendly airport by the National Autistic Society following work with OCS Group to ensure the airport offers a friendly environment for autistic passengers along with support services that target the accessibility needs of the passengers and their families.

The Autism Friendly Award recognises the success of Bristol Airport and OCS Group in providing assistance that improves the experience at the airport for autistic passengers, their families and caregivers. Bristol Airport and OCS Group have worked together to ensure clear information is available about the airport, how to plan their journey and how to access assistance at the terminal. 

Michael Connolly, regional training and standards manager for OCS Group’s Aviation and Gateways Business, has worked on a range of initiatives to improve the service to disabled people at UK airports, including projects at Bristol Airport to improve the experience for passengers with hidden disabilities, such as autism. In 2017, the UK’s Minister for Disabled People, Work and Health named Michael Connolly as the sector champion for disability issues in air transport. 

“OCS Group is the largest provider of assistance to persons with reduced mobility (PRM) in the UK and Ireland, and helps over one million passengers at nine airports each year” said Michael Connolly of OCS Group. “That level of experience means we understand that travelling through a busy airport can be a challenging experience for autistic passengers and families.  This award is recognition of our focus on delivering an efficient and sensitive service that responds to the individual needs of all disabled passengers, including those with autism.”

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