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Special Assistance Consultative Forum hosted at Bristol Airport

Created: 3rd Apr 2019

Bristol Airport recently held its bi-annual Special Assistance Consultative Forum. The Forum gives charities and groups the opportunity to give their feedback on what is important to them when travelling through the airport.

Following on from the previous visit, the day included an update on the developments at the Airport and a review of the security process and disability awareness training completed. The visit discussed the inclusion of new equipment in special assistance areas throughout the terminal and gaining first-hand experience of the hidden disability work completed. The Forum were updated on the recent introduction of The RambleTag, an assistance guide for visually impaired passengers.

Groups in attendance included: Alzheimer’s Society, Bristol Disability Equality Forum and Bristol Dementia Alliance. The owner of Able Move also joined the day updating the group on a newly designed chair enabling transfer of passengers from wheelchair to airline seat in a quick, comfortable and dignified manner. The airline community were also present during the day, providing an update on airline seating policy.

Phil Holder, Head of Operations Support at Bristol Airport, said:

“We are very grateful to the organisations that attended the Forum and provided the valuable feedback on the facilities available at Bristol Airport. It is always useful to hear from individuals and groups on how we can make travelling through the airport easier for those in need of special assistance. The Forum enjoyed the constructive two-way feedback session showcasing the latest updates from Bristol Airport and the airline business partners. The feedback from passengers and specialist assistance groups helps us to improve the experience now and in the future for our passengers where possible.”