Request Special Assistance | Bristol Airport
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Request Special Assistance

Please ensure that you have pre-booked any special assistance requirements with your airline ahead of your arrival at Bristol Airport.

We have appointed OCS as our service provider who will ensure any assistance you require is made available to you. They will provide help from your means of arrival at the airport out to the aircraft and from the aircraft to your means of onwards transport. On arrival at Bristol Airport, please head to the OCS reception desk to confirm your pre-advised requirements. 

Special Assistance
The OCS reception desk is situated opposite Ritazza within the terminal building departure concourse. 

Terminal maps

Individuals requesting assistance are reminded that they will still be required to pass through the standard check-in and security processes, and may have to wait to board the aircraft while specialist equipment is put in place. 

If you have booked special assistance and are unable to travel through the airport without a carer or companion, we will ensure that they can accompany you throughout the entire journey. If you are travelling in a larger group then it would be best to nominate one person to stay with you. Companions may be asked to vacate our mobility equipment should it be required for special assistance passengers.

If you are travelling independently and require assistance please check directly with your airline as conditions may apply. 

Contact details at Bristol Airport: 

OCS tel: 01275 473403
Email: [email protected]

Access Information