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Request Special Assistance

Please ensure that you have pre-booked any special assistance requirements with your airline ahead of your arrival at Bristol Airport.

We have appointed OCS as our service provider who will ensure any assistance you require is made available to you. They will provide help from your means of arrival at the airport out to the aircraft and from the aircraft to your means of onwards transport. On arrival at Bristol Airport, please head to the OCS reception desk to confirm your pre-advised requirements. 

Special Assistance at Bristol Airport

The OCS reception desk is situated opposite Ritazza within the terminal building departure concourse. 

Terminal maps

Individuals requesting assistance are reminded that they will still be required to pass through the standard check-in and security processes, and may have to wait to board the aircraft while specialist equipment is put in place. 

Passengers with reduced mobility are only able to have one friend, family member or carer to remain with them at all times throughout the airport journey. If travelling independently and require assistance please check directly with your airline as conditions may apply. 

PRM Journey

Click here for a brief guide that takes you through each stage of your journey.

Contact details at Bristol Airport: 

OCS tel: 01275 473403
Email: prm.brs@ocs.co.uk
www.ocs.co.uk

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