COVID-19 Travel Information & FAQs | Bristol Airport

COVID-19 Travel Information

We’re delighted to be welcoming passengers through our airport. In line with the latest official guidance, we have a range of measures in place to create a safe environment for everyone. Here’s a summary of what we’re doing and how you can help us to ensure that together, we can travel safely:

Face covering imageFace Covering:
Please wear a face mask or appropriate face covering when you’re at the airport. This is also a requirement for children 11 years and over. All front-line staff are wearing face masks or visors. Please check the latest guidance if you can’t wear a face mask/covering for medical reasons.

Safe distancing

Social distancing:
Clear signs and floor markings have been introduced to help everyone keep a safe distance and guide you through the airport. Only family groups or people travelling together will be able to use the lifts at the same time.

Sanitiser stationsHand sanitising:
Hand sanitising dispensers are available throughout the terminal.


Enhanced cleaning: 
Additional cleaning
As part of our enhanced cleansing regime all high frequency touch-point areas are being sanitised hourly and we’re using electrostatic fogging.

Protective screensProtective shields:
We’ve added protective shields where people interact such as check-in desks and tills.

Only passengers can enter the airport

Only passengers can enter the airport
To limit the number of people inside the airport, please be aware that you can only enter if you're a passenger or helping a passenger who needs special assistance

We’ve detailed below additional answers to some of your most frequently asked questions:

Frequently asked questions:

What is the latest government advice on travel?

Government advice for people arriving into the UK is regularly amended and updated. We recommend that you check before you fly for the latest information.

For a full list of all countries with approved travel corridors and all information relating to travel to and from the UK, please visit the Government's COVID-19 travel pages.

All passengers (with certain exemptions) arriving into the UK or back into the UK after being abroad must complete a Government form and either print or save it to your phone. This can be done up to 48 hours before travelling to the UK.

If I am returning to the UK do I have to do anything before I arrive?

All passengers (with certain exemptions) arriving into the UK or back into the UK after being abroad must complete a Government form and either print or save it to your phone. This can be done up to 48 hours before travelling to the UK. Failure to complete the passenger locator form before arrival in the UK may result in a fixed penalty fine of £100.

Please see the latest government guidance on passengers arriving into the UK from outside of Ireland, the Channel Islands and the Isle of Man.

Do I have to self-isolate when I land at Bristol?

Government advice for people arriving into the UK is regularly amended and updated. We recommend that you check before you fly for the latest information.

For a full list of all countries with approved travel corridors and all information relating to travel to and from the UK, please visit the Government's COVID-19 travel pages.

What measures are in place to help protect passengers and colleagues?

All staff at the airport will be wearing face coverings and all passengers will be required to wear a face covering too. Protective screens are in place at many locations and with extra contactless payment stations available. Enhanced cleaning measures are in place, this involves a electrostatic fogging process coupled with all high frequency touch-point areas being sanitized hourly

We have installed a number of hand sanitiser units throughout the terminal. Signage is in place as a reminder of washing hands frequently, social distancing, and using hand sanitiser throughout your journey. Some seating arrangements have been changed to ensure social distancing measures can be met. Families and groups travelling together will be able to sit together. In some areas of the airport, one-way systems will be in place.

Strict procedures are already in place with airlines for customers arriving with infectious diseases. Airline and airport staff identifying suspected cases of communicable diseases, including Coronavirus, activate a call out procedure to enable advice and assistance to be sought from the Port Health Control Unit, Heathrow. If customers develop symptoms, however mild, customers should stay indoors at home and avoid contact with other people immediately, searching online for 'NHS Coronavirus' for the latest advice.

Will my temperature be checked?

The temperature check trial for all departing customers has now been completed. We continue to work with government and Public Health England (PHE) on the latest guidance to keep customers safe when travelling through the airport.

Do I need to allow extra time?

All customers are advised to arrive in the terminal a minimum of 2 hours before flight departure to complete all the necessary checks and procedures we have in place.

I am dropping off/collecting family and friends can I wait in the terminal?

Only passengers with a flight ticket or boarding pass will be able to enter the terminal building. Customers are advised to use the on-site car parks to drop off or collect and meet family and friends.

If you are picking up or dropping off a passenger requiring special assistance, Blue badge holders can receive up to 30 minutes free parking in the Drop & Go Car Park. Simply take your blue badge to the Special Assistance Reception Desk in the Terminal, where staff will issue a car park exit ticket valid for a 30-minute stay. For general enquiries regarding special assistance at the Airport please call 01275 473403.

Can I bring my own hand gel/sanitiser to the airport?

Yes, hand gel/sanitiser should be the travel size (not exceeding 100ml) and can be easily placed inside the clear resealable bag at security for the normal routine security scanning of all liquid, gels and pastes.

Can I book a taxi?

Yes, you can book Arrow Cars via the website or from the taxi office onsite. Social distancing customer guidance is installed in the office, with protective screens in the cars and regular cleaning is taking place.

Can I still get assistance?

Customers requiring assistance need to pre-book in advance with your airline. If you are travelling alone and require assistance please use the special assistance telephone in the Drop & Go Car Park.

Non-travellers assisting special assistance passengers will be permitted into the terminal building. The non-traveller will be required to leave the building once the special assistance passengers has registered at the Special Assistance (OCS) desk.

Blue badge holders can receive up to 30 minutes free parking in the Drop & Go Car Park. Simply take your blue badge to the Special Assistance Reception Desk in the Terminal, where staff will issue a car park exit ticket valid for a 30-minute stay.

For general enquiries regarding special assistance at the Airport please call 01275 473403.

Which shops and restaurants are open?

A selection of shops and restaurants are open including WHSmith and SOHO Coffee Co.  See full list of Shops and Restaurants.

ATM’s are available before and after security.

Are public transport services operating as normal?

Reduced bus and coach services are operating to and from the airport.

See here for more information and timetables.

Can I arrange car rental?

Car rental companies are operational, taking bookings via the website and the Car Rental Centre is open.  Please refer to your booking confirmation details or contact the operator directly for pick up/drop off instructions.

The shuttle bus to the Car Rental Centre is temporarily suspended.

Which car parks are open?

We have a selection of car parks open that are a short walk from the terminal. The Silver Zone car park is currently closed. You can book and check parking options here.

For dropping off passengers, please use the Drop and Go car park. For collecting passengers, please use Short Stay and Pick Up car park.

I have booked parking, what happens if my airline cancels my flight?

You can cancel or amend all bookings up to 48 hours prior to your scheduled departure time without charge.  To cancel go to Manage my Booking.

Can I book Fast Track security?

Fast Track is currently closed for bookings.

Can I book Aspire Lounge or AspirePlus tickets?

As a result of significantly reduced passenger traffic due to the COVID-19 pandemic our Aspire Lounge and AspirePlus Lounge facilities are temporarily closed.