COVID-19 Latest Information | Bristol Airport

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COVID-19 Latest Information

Bristol Airport remains open with a reduced number of commercial/scheduled flights as well as assisting with repatriation, medical, military and other essential movements.

We continue to work closely with airlines, the Government, Department for Transport and Public Health England on the latest information and guidance for customers. Safety and security of our customers and staff is our key priority at all times and enhanced cleaning procedures and self-distancing policies are in place to keep our customers and colleagues safe, whilst providing these vital air links.

The latest advice from Public Health England and the UK Government, including steps to take if you are experiencing symptoms, is available by searching online for 'NHS Coronavirus' or by calling the NHS England 111 helpline.

Below you will find useful travel information when travelling through Bristol Airport. 

Is there a 14 day quarantine period when I land at Bristol?

For the latest information regarding quarantine measures in place for customers arriving in to the UK please click here

Is the Terminal Building open?

The terminal is open and operational.

Do I need to wear a face covering/mask?

All customers will be required to provide their own face covering/mask and customers are requested to wear a mask/covering whilst in the terminal. It is also a requirement by a majority of airlines that all passengers wear a face covering/mask whilst on their flight. Please check with your airline for the latest information and requirements prior to travel.

For the latest government guidance on wearing of face mask/covering please click here 

Do children and infants/babies also have to wear a face covering/mask?

In line with airline guidance all customers including children 11 years and above will be required to wear a face covering/mask. 

What if I can’t wear a face covering/mask for medical reasons?

For the latest government guidance on wearing of face mask/covering please click here

Will my temperature be checked at the airport?

From 1 July we will be introducing temperature checks (on a trial basis) for all departing passengers. We are following Pubic Health England (PHE) advice and currently temperature checks are not a required or effective way of keeping customers safe.

The trials are looking at new technology and processes to be used for health screening in response to COVID-19. Initially, the trial is assessing the suitability of thermal imaging cameras to screen for passengers with raised temperatures. Passengers can be reassured no personal data or information will be taken or stored during the trials.

While the trial is taking place we will not be stopping any passengers and we continue to strongly advise all passengers to follow the Government’s advice on preventing the spread of COVID-19, including self-isolation, avoiding non-essential travel and social distancing.

During the trial you can opt to take a different route that does not pass the cameras if you wish – please speak to our colleagues who will happily support you in this decision.

Do I need to allow extra time at the airport?

All customers are advised to arrive in the terminal a minimum of 2 hours before flight departure to complete all the necessary checks and procedures we have in place.

What social distancing measures are in place?

Signs, one way systems and floor markings have been installed to remind all customers to maintain social distancing. Only family groups or people travelling together will be able to use the lifts at the same time. Where social distancing is not possible all customers must wear a face covering as per government guidelines.

Can I check-in online?

Where possible, check-in online to avoid face-to-face contact at the airport.

Can I take hold baggage?

You are strongly encouraged to check in baggage to the aircraft hold and minimise any hand baggage. This will speed up boarding and disembarking and minimise the risk of transmission.

I am dropping off/collecting family and friends can I wait in the terminal?

All airports to protect passengers and staff need to restrict access to the terminal. Only passengers with a flight ticket or boarding pass will be able to enter the terminal building. Customers are advised to use the on-site car parks to drop off or collect and meet family and friends.

If you are dropping off or collecting a passenger with reduced mobility please contact OCS, specialist assistance provider in close proximity to the terminal entrance. If you require assistance and are travelling alone, please use the help telephone point in the Drop and Go car park and request help from OCS.

Can I bring my own hand gel/sanitiser to the airport?

Yes, hand gel/sanitiser should be the travel size (not exceeding 100ml) and can be easily placed inside the clear resealable bag at security for the normal routine security scanning of all liquid, gels and pastes.

Can I book a taxi?

Arrow Cars are operational, taking bookings via the website and from the taxi office onsite. Social distancing customer guidance is installed in the office, protective screens in cars and regular cleaning is taking place.

Are car parks open?

To remove a need to use car park buses, car parking will all be available within walking distance of the terminal. For dropping off passengers, please use the Drop and Go. For collecting passengers, please use Short Stay and Pick Up. For longer stays, you can book the Long Stay, Short Stay and Multi Storey car parks via www.bristolairport.co.uk.

All car parks offer cashless payment and an ability to access the terminal without a need to use a bus or share facilities with other passengers. For touch-free parking and the best price, book online at www.bristolairport.co.uk.

Our Silver Zone car park is open for bookings between September and October 2020. A self park service will be in place – you will not be required to check-in and handover your vehicle keys. A courtesy bus will be operating 24 hours at 20-minute intervals.

I have booked parking, what happens if my airline cancels my flight?

You can cancel or amend all bookings up to 48 hours prior to your scheduled departure time without charge. There is a cancellation charge of £5 for any cancellations made less than 48 hours prior to the arrival time at the car park, which will be deducted from the refunded amount.  To cancel go to Manage my Booking.

Terms and conditions

Can I book Fast Track security?

Fast Track is open and operating out of a dedicated lane within the main security search area.

Can I book Aspire Lounge or Aspire Plus tickets?

The Aspire Lounge will be re-opening from 13th August 2020, the Aspire Plus Lounge remains closed at this time.

I have booked the Lounge, what happens if my airline cancels my flight?

You may cancel your booking at any time before commencement of the booking period and you will be refunded the charges you have paid, but if you cancel less than 48 hours before the start of the booking period, we will deduct an administration fee of GBP £5.00. You can cancel or amend your booking on line at www.bristolairport.co.uk by clicking on Manage My Booking.

Can I still get assistance?

Customers requiring assistance need to pre-book in advance with your airline. If you are travelling alone and require assistance please use the special assistance telephone in the Drop & Go car park.

Non-travellers assisting special assistance passengers will be permitted in to the terminal building but will be subject to the temperature check process along with the traveller. The non-traveller will be required to leave the building once the special assistance passengers has registered at the Special Assistance (OCS) desk – a dedicated route to exit will be provided and sign posted.

More information  

Special Assistance passenger drop off and pick up

Blue badge holders can receive up to 30 minutes free parking in the Drop & Go Car Park, perfect if you are either picking up or dropping off a passenger with special assistance. Simply take your blue badge to the Special Assistance reception desk in the Terminal, where staff will issue a car park exit ticket valid for a 30-minute stay.

Are shops and restaurants open?

A selection of essential shops and restaurants are open including World Duty Free, WHSmith, Claire's, Superdrug, Traveller, JD Sports, The Bookshop, Frankie & Benny's, Brunel Bar & Kitchen, Upper Crust and Starbucks. As customer numbers increase more shops and restaurants will begin to open.  Visit our Shop and Eat section to find out which units are open and when.

ATM’s are available before and after security but Moneycorp remains closed.

Our on-site Hampton by Hilton Hotel is open for takeaway tea/coffee, sandwiches and snacks throughout the day and night.

Are public transport services operating as normal?

Following the latest Government advice to avoid all but essential travel, public transport services to and from the airport have either been reduced or temporarily suspended.

Find out more

Can I arrange car rental?

Car rental companies are operational, taking bookings via the website. The Car Rental Centre is currently closed so they are operating from the Short Stay Car Park. Follow instruction given by the individual operator at the time of booking.

What measures are in place to help protect passengers and colleagues?

All staff at the airport will be wearing face coverings and all passengers will be required to wear a face covering too. Protective screens are in place at many locations and with extra contactless payment stations available. Enhanced cleaning measures are in place, this involves a electrostatic fogging process coupled with all high frequency touch-point areas being sanitized hourly

We have installed a number of hand sanitiser units throughout the terminal. Signage is in place as a reminder of washing hands frequently, social distancing, and using hand sanitiser throughout your journey. Some seating arrangements have been changed to ensure social distancing measures can be met. Families and groups travelling together will be able to sit together. In some areas of the airport, one-way systems will be in place.

Strict procedures are already in place with airlines for customers arriving with infectious diseases. Airline and airport staff identifying suspected cases of communicable diseases, including Coronavirus, activate a call out procedure to enable advice and assistance to be sought from the Port Health Control Unit, Heathrow. If customers develop symptoms, however mild, customers should stay indoors at home and avoid contact with other people immediately, searching online for 'NHS Coronavirus' for the latest advice.

If I am returning to the UK do I have to do anything before I arrive?

Please see the latest government guidance on passengers arriving into the UK from outside of Ireland, the Channel Islands and the Isle of Man.