Frequently asked questions
Government advice for people arriving into the UK is regularly amended and updated. We recommend that you check before you fly for the latest information.
For a full list of all countries with approved travel corridors and all information relating to travel to and from the UK, please visit the Government's COVID-19 travel pages.
All passengers (with certain exemptions) arriving into the UK or back into the UK after being abroad must complete a Government form and either print or save it to your phone. This can be done up to 48 hours before travelling to the UK.
All passengers (with certain exemptions) arriving into the UK or back into the UK after being abroad must complete a Government form and either print or save it to your phone. This can be done up to 48 hours before travelling to the UK. Failure to complete the passenger locator form before arrival in the UK may result in a fixed penalty fine of £100.
Please see the latest government guidance on passengers arriving into the UK from outside of Ireland, the Channel Islands and the Isle of Man.
All staff at the airport will be wearing face coverings and all passengers will be required to wear a face covering too. Protective screens are in place at many locations and with extra contactless payment stations available. Enhanced cleaning measures are in place, this involves a electrostatic fogging process coupled with all high frequency touch-point areas being sanitized hourly
We have installed a number of hand sanitiser units throughout the terminal. Signage is in place as a reminder of washing hands frequently, social distancing, and using hand sanitiser throughout your journey. Some seating arrangements have been changed to ensure social distancing measures can be met. Families and groups travelling together will be able to sit together. In some areas of the airport, one-way systems will be in place.
Strict procedures are already in place with airlines for customers arriving with infectious diseases. Airline and airport staff identifying suspected cases of communicable diseases, including Coronavirus, activate a call out procedure to enable advice and assistance to be sought from the Port Health Control Unit, Heathrow. If customers develop symptoms, however mild, customers should stay indoors at home and avoid contact with other people immediately, searching online for 'NHS Coronavirus' for the latest advice.
All customers are advised to arrive in the terminal a minimum of 2 hours before flight departure to complete all the necessary checks and procedures we have in place.
Only passengers with a flight ticket or boarding pass will be able to enter the terminal building. Customers are advised to use the on-site car parks to drop off or collect and meet family and friends.
If you are picking up or dropping off a passenger requiring special assistance, Blue badge holders can receive up to 30 minutes free parking in the Drop & Go Car Park. Simply take your blue badge to the Special Assistance Reception Desk in the Terminal, where staff will issue a car park exit ticket valid for a 30-minute stay. For general enquiries regarding special assistance at the Airport please call 01275 473403.
Yes, hand gel/sanitiser should be the travel size (not exceeding 100ml) and can be easily placed inside the clear resealable bag at security for the normal routine security scanning of all liquid, gels and pastes.
Customers requiring assistance need to pre-book in advance with your airline. If you are travelling alone and require assistance please use the special assistance telephone in the Drop & Go Car Park.
Non-travellers assisting special assistance passengers will be permitted into the terminal building. The non-traveller will be required to leave the building once the special assistance passengers has registered at the Special Assistance (OCS) desk.
Blue badge holders can receive up to 30 minutes free parking in the Drop & Go Car Park. Simply take your blue badge to the Special Assistance Reception Desk in the Terminal, where staff will issue a car park exit ticket valid for a 30-minute stay.
For general enquiries regarding special assistance at the Airport please call 01275 473403.
Reduced bus and coach services are operating to and from the airport.
Car rental companies are operational, taking bookings via the website and the Car Rental Centre is open. Please refer to your booking confirmation details or contact the operator directly for pick up/drop off instructions.
The shuttle bus to the Car Rental Centre is operating 7 days a week on demand.
We have a selection of car parks open that are a short walk from the terminal. The Silver Zone car park is currently closed. You can book and check parking options here.
Fast Track will reopen on 28 May 2021, operating through a dedicated lane within the main security search area. Pre-book online
The Aspire Lounge will be re-opening from 1st August 2021*, with COVID-19 health and safety measures in place, the AspirePlus Lounge remains closed at this time.
Maximum of 6 people from no more than two households per booking, in line with government law.
* Subject to change in line with government law.
If your flight has been cancelled or plans changed, you can cancel your booking up to 48 hours before the start of your booking period and be refunded. If you cancel less than 48 hours before, an administration fee of GBP £5.00 will be deducted.