Frequently Asked Questions about Bristol Airport Parking | Bristol Airport
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Car Park FAQs

Do I need to make a pre-booking for your car park?

It is not necessary to make a pre-booking, and those who turn up on the day can pay the gate rate on exit. For our Silver Zone and Meet & Greet service, pre-bookings are mandatory.

Are the car parks open 24/7?

Yes, all car parks are in operation 24/7 365 days a year.

Can I book at short notice?

It is possible to book some products up to 3 hours before arrival at the car park, subject to availability. However, we recommend booking in advance to secure the best rate and ensure you can reserve a space in the car park of your choice.

How far ahead can I book?

You may book up to 12 months ahead of your travel date.

What payment methods are accepted?

For all online bookings, we accept the following credit and debit cards: Visa Credit, Visa Debit, Mastercard, American Express, Switch/Maestro.

For all gate prices, we accept cash as well as the following credit and debit cards: Visa Credit, Visa Debit, Mastercard, Switch/Maestro.

How are parking charges calculated?

Pre-booked car park prices are calculated on a calendar day or part thereof. The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking.

Those who turn up on the day without a pre-booking, gate prices are based on a 24-hour day.

Do you offer any discounts for parking?

Sign up to Rewards and receive 10% off Bristol Airport parking as well as exclusive savings on Fast Track, Lounge, plus great deals in the airport's shops and restaurants.

Why am I being charged more for turning up on the day without a pre-booking?

We allocate a number of spaces for pre-books and those who wish to turn up on the day. With pre-bookings you are always guaranteed a space.

In order to manage car park capacity successfully, the gate rate tariff is set at a higher price than if you would of pre-booked.

When I make a booking, can I leave the vehicle details blank?

We advise all customers to ensure they have the relevant details to hand when making a pre-booking.

How do I know that my booking has been placed?

Within 24 hours of placing your order you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. Should you not receive confirmation within 24 hours of placing your order, please contact our customer services team on 0371 334 4450. You can also view your booking by simply clicking on “Manage my Booking”.

Calls are charged at standard landline rates, if you are calling from a mobile phone please check charges to 03 numbers with your provider.

What happens if I need to cancel or amend my booking?

You can cancel or amend all bookings up to 48 hours prior to your scheduled departure time without charge. There is a cancellation charge of £5 for any cancellations made less than 48 hours prior to the arrival time at the car park.

The simplest way is to click on Manage my Booking. Amendments and cancellations made online are not subject to any additional fees unless the booking is cancelled within 48 hours of your scheduled departure time. You can also call our customer service line on 0371 334 4450 or by emailing us at [email protected]. Bookings cancelled or amended via the call centre are subject to an additional administration fee. In all communication please quote your booking reference number.

Calls are charged at standard landline rates, if you are calling from a mobile phone please check charges to 03 numbers with your provider.

Can I exit and re-enter the car park within my booking period, at no further charge?

Due to operational reasons you are not able to re-enter the car park after exit, as your booking then becomes closed.

What happens if I want to bring a different car to the one confirmed at booking?

Our car parks work using Automatic Number Plate Recognition (ANPR) technology, so it’s important that the car you arrived in has the same registration as the one entered when booking. If you are driving a different car to that detailed on your confirmation invoice, you can amend these details to your booking online by visiting “Manage my Booking”. You can also phone 0371 334 4450 or email [email protected] with your booking reference and revised car details.

Amendments made via the call centre on 0371 334 4450 are subject to an additional administration fee.

Calls are charged at standard landline rates, if you are calling from a mobile phone please check charges to 03 numbers with your provider.

Do you accept motorhomes/caravans/trailers?

Currently we are unable to offer parking for these vehicles

Do you have any vehicle restrictions within your car parks?

All car parks (except for Multi-Storey) have a height restriction on 3 metres, width restriction of 2.4 metres and length restriction of 4.8 metres.

The height restriction in our Multi-Storey Car Park is set at 2.1 metres.

Should you be unsure of your vehicle size and whether this is permitted in our car parks, please contact our Administration Department on 01275 473 747 with your vehicle dimensions. Those vehicles which are over these restrictions may incur an additional cost for parking.

What is the postcode for Bristol Airport?

Bristol Airport Terminal: BS48 3DY

For Silver Zone please follow directions as you approach the airport on the A38.

A map as well as joining instructions can be found on your booking confirmation.

What information will I receive from the SMS traffic alert service?

When you purchase the traffic alert service for £1 you will receive an SMS with your parking instructions the day before you arrive at the airport. You will receive a further SMS 3 hours prior to the time you are booked to arrive at the airport with information on the traffic conditions around the airport. In this SMS will be a link through to a mobile web site that will give your further updated traffic information any time you click through to it.

All bookings are made subject to our Terms and Conditions.

Is a booking fee applied to my order?

A £2 fee is applicable to all bookings made or amended via the call centre.

No booking fee is applied to bookings made via the website www.bristolairport.co.uk

Are there any booking surcharges?

No surcharge will be made to any bookings made when using a debit or credit card.

Can I pre-book a disabled bay?

We are unable to offer disabled bays for pre-bookings, and these are on a first come first served basis. In the instance of using Silver Zone, please advise the Check-In Agent you are parked in a disabled bay and require for your vehicle to be parked in one on your return.

Can I book disabled assistance from one of your car parks?

If you’re flying and need extra assistance, we advise arranging this in advance with your airline. Around 10,000 passengers with reduced mobility use Bristol Airport every month. By organising assistance in advance, passengers help to make sure we’re well prepared and can offer the best possible service. Further information can be found on the dedicated Special Assistance page.

For general enquiries regarding special assistance at the Airport please call 01275 473403.

What happens if I forget or lose my booking confirmation?

You will need your booking reference for all car parks. In the event you lose your confirmation email, you can have a new one resent by clicking on the Manage my Booking.

What are the Terms and Conditions?

Click to view all parking Terms and Conditions.

Can I charge my electric car?

Two electric car charging bays can be found in the Short Stay Car Park. If you plan to stay in one of our other onsite car parks whilst away on holiday, we will allow free entry to the Short Stay Car Park for up to 2 hours so you can charge your vehicle prior to leaving the site. To obtain these 2 free hours, please show the car park attendant your booking confirmation upon exiting the Short Stay Car Park.

We also have 10 electric charging points (Pod Point) in our Multi-Storey Car Park. All are located on level 2 of the car park and can be used whilst you are away. Passengers are required to download a free Pod Point app and set up an account before arrival into the Multi-Storey Car Park. For passengers who have parked in a different car park at Bristol Airport, on contacting the Ground Transportation staff on site assistance will be arranged to access the charge points.

Please note that these spaces cannot be reserved.

Where are the disabled bays in your car park?

Silver Zone - in the Drop Off Area our disabled bays are from row 313 to 340.

Long Stay - disabled bays are located in Zone E10.

Short Stay - disabled bays are in the first row on the left when entering, situated next to the pay station.

Premier - disabled bays are in Row 7 on the right-hand side.

Multi-Storey - disabled bays are located on the ground floor. The Car Park is located just 150 metres from the Terminal Entrance. There is also a regular bus from the Long Stay Car Park with the nearest bus stop being located at the rear of the Multi-Storey Car park.

If I arrive later than stated on my pre-booking will this affect my booking?

If you are arriving on your pre-booked date this will not affect your booking. Should you need to arrive later than your pre-booked date please contact us directly at [email protected].

If my flight is delayed will I be charged from the overstay?

Those who have a pre-booking will be charged the daily rate for returns outside of their booking period.

Silver Zone at £10 per day

All other car parks at £15 per day

Can I leave my keys in a car park for someone else to collect?

In all car parks, except Silver Zone and Meet and Greet, we are unable to offer this service. If someone other than yourself is due to collect the vehicle whilst in Silver Zone or Meet and Greet, please contact us directly at [email protected].

Where is the motorcycle and bike parking?

There is a dedicated parking area for motorbikes in the Silver Zone car park. The area is clearly signposted on entry to the car park and there is no requirement to book in advance - simply turn up, park and then take our regular bus from the Transportation Hub to the Terminal.

What is the bus journey time from Silver Zone Car Park to the Terminal?

Bus transfers take 4-5 minutes from Silver Zone, and these run every 10-15 minutes throughout the day and night.

I think I’ve entered the wrong car park - can I amend my booking?

If you believe you have entered the wrong car park, please contact us directly at [email protected].

Can I take a pushchair/wheelchair onto the bus?

Yes, we have designated areas for wheelchairs and pushchairs.

For wheelchair users, when you are ready to board the shuttle bus please use the wheelchair ramp request button fitted to the outside of the bus or present yourself to the driver who will operate the ramp and highlight the designated wheelchair parking space on board. All our shuttle buses are fitted with wheelchair ramps and are certified to carry one wheelchair. If a wheelchair bay is already occupied, you will be required to wait for the next bus.

We also accept mobility scooters, and passengers are required to disembark the scooter whilst the bus is in motion. Please contact us at [email protected] if you have any concerns regarding your mobility scooter.

Are there luggage trolleys within the car park?

We do provide a luggage trolley machine next to our car hire area, this is located in Zone E10 of Long Stay. Luggage trolleys are also provided on the pedestrian walkway when heading to the Terminal building.

Do I have to pay for the bus transfer to the Terminal?

We provide a courtesy bus from Silver Zone and Long Stay, there is no charge for this service.

My vehicle registration was not read correctly on entry – what do I do?

If our cameras have been unable to read your registration upon entry, please contact us directly at [email protected].

My flight has been cancelled; will I receive a refund for my parking?

Please contact us directly at [email protected] for any queries regarding cancelled flights.

I cannot log onto my booking account, is there an issue with your website?

In order for us to look into this further, please contact us at [email protected]. If possible, please also provide screenshots of any error messages being displayed.

Why do you move vehicles in Silver Zone?

The standard process involves moving vehicles on two separate occasions invariably by two different Valet Parkers. In the first instance your vehicle would be removed from the drop off bay and block parked in a secure compound in the Silver Zone Car Park. This area cannot be seen in full from the reception centre. The vehicle would then be collected and moved into a pick-up bay up to 24 hours prior to your return into Bristol by a second Valet Parker.

The reason for block parking your vehicle is to not only ensure it is parked in a secure location, but to maintain enough drop off spaces for other arriving passengers.

I had to pay again on exit, why was this?

For any queries regarding duplicate payments or payments again on exit, please contact us at [email protected].

Please include your booking reference, vehicle registration and travel dates within this email.

Where can I collect passengers from?

The Short Stay and Pick Up car park is ideal for passenger pick up and stays of up to three days. The pricing within this Car Park accommodates for unforeseen delays in passenger pick-ups.

Do you offer a coach park for those dropping off/collecting passengers?

Yes, we have our own designated area for coaches. This car park is sign posted, should you wish to overview our car park map please click here.

How do I give feedback?

We are committed to the highest standards of customer care. If you are unhappy about any aspect of the service you receive please let us know by completing the online form on the following page: www.bristolairport.co.uk/contactus.aspx.

If you have had a great service, let us know by sending your compliments to the team.