Frequently Asked Questions about Bristol Airport | Bristol Airport
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General FAQs

What is the postcode for Bristol Airport?

Bristol Airport Terminal: BS48 3DY

For directions to the Silverzone car park, please use BS48 3DP.

Who should I contact regarding lost property/bags at the airport?

Personal Items

For enquiries regarding personal items lost at the airport or on an aircraft within the last 2 days, please telephone +44 (0)1275 473573 with details of when the item was misplaced, your flight details and a description of the item.  Our lost property opening hours are 0900 - 1800, 7 days a week.

After 2 days please contact 1st Flight on 01279 813000 selecting option 3, or email [email protected].

Luggage Lost In Transit

Airlines require all customers to report any lost hold baggage to the airline ground handling agent, before leaving the arrivals hall / airport. If you arrived at Bristol Airport within the last three days and your luggage is still outstanding please contact Menzies Aviation on +44 (0)1275 475569 for Aer Lingus and Aurigny Air Services or Swissport on +44 (0)1275 473543 for all other airline operators including Thomas Cook and KLM.

If you arrived at Bristol Airport more than three days ago and your luggage is still outstanding please contact your airline directly.

Damaged Baggage

Airlines require all customers to report any damaged baggage, to the airline ground handling agent, before leaving the arrivals hall/airport. Menzies Aviation are the Handling Agents for Aer Lingus and Aurigny Air Services, all other airlines at Bristol Airport are handled by Swissport.

If you do notice damage after you have left the airport you should contact your airline direct.

See Airline contact information

What time does Bristol Airport open?

Bristol Airport is open 24 hours, and stores and catering will be open between the hours of our first and last departing flight each day.

Is there a left luggage facility at Bristol Airport?

Please visit the Information Point adjacent to Ritazza in the main check-in area to enquire about left luggage. Charges for left luggage are:

  • 0-4 hours: £5.00
  • 4-8 hours: £7.00
  • 8-24 hours: £8.50
  • Every additional 24 hours (or part thereof): £5.00
Currently only cash payments are accepted.

Is there a phone number to use when calling from abroad?

Please dial +44 (0)1275 474499 when calling from abroad.

What items are not permitted on board flights?

It is an offence to carry certain items onto an aircraft cabin. For further information visit the Baggage and Security pages.

What happens if I have a prohibited item at security control?

The items involved will either have to be disposed of, or customers can take advantage of “MailandFly”, a postal service provided by our partner Bagport.

MailandFly is a mail service located directly at security control. Customers are given a choice to throw a prohibited item into the waste bin or into the MailandFly collecting container. When choosing the MailandFly service, customers receive an individual code that works as a tracking number. Customers then can register via the internet to retrieve their item. There is a charge for this service, provided by Bagport.

Where can I find more information about security guidance at Bristol Airport?

You can find more information about passenger security at the airport within Airport Security.

Can I take electronic cigarettes through security?

Yes. If taking any liquid refills please put these in the clear bag and present separately at security search and ensure they are 100ml or less in volume. Electronic cigarettes can only be used in designated smoking areas. They cannot be used in other areas of the terminal or on board the aircraft.

What are the rules for electronic devices at security?

Passengers are advised to check in as normal but should be aware of the latest information from the Department for Transport if planning to travel with electronic devices in hand luggage.

How do I contact my airline?

You can find contact information for your airline or tour operator here. Please note that we do not have internal phone lines to the Airlines and are unable to transfer you from the Bristol Airport Switchboard.

For all queries regarding easyJet, please call 0843 104 5000.

How do I find live flight information?

Live flight information can be viewed on our Arrivals and Departures pages.

What identification do I need when flying?

The type of identification you can use varies depending on where you are travelling. Please check with the Airline or Tour Operator that you are travelling with for further information.

What time should I check-in for a flight?

Passengers must allow adequate time to complete the check-in process and proceed through security.

Passengers are strongly advised to check-in at the airport at least two hours before a scheduled flight and three hours before a charter flight. For full details you should refer to your ticket or contact the Airline/Tour Operator that you are travelling with.

My flight has been cancelled, what should I do?

You will need to contact your airline for rebooking and further information regarding the flight cancellation. Many airlines have a ‘Manage Your Booking’ service on their website, alternatively please find your airline contact information here.

Can I claim compensation if my flight is delayed or cancelled?

It would depend on the circumstances – you will need to discuss the situation with your airline, travel agent or insurance company. If you think you may be entitled to compensation there's an advice page on the Civil Aviation Authority website.

How can I get to Bristol city centre from the airport?

There is a dedicated coach service; the Airport Flyer Express that runs up to every 10 minutes around the clock. Tickets cost £13 return and can be purchased on board.  Pre-book discounted fares are also available from this website.

There is a dedicated taxi service operating from the airport; Arrow Cars, you can contact the booking office on +44 (0)1275 475000 or book online.

Where can I find accommodation close to the airport?

The Hampton by Hilton Bristol Airport is just 250 metres from the terminal via a direct walkway, with comfortable air-conditioned guest rooms and a range of amenities.

Take a look at a list of local accommodation properties ranging from city centre hotels to rural bed & breakfast establishments. 

Who should I contact regarding Special Assistance at the airport?

All special assistance requirements should be pre-booked through your tour operator and/or airline prior to arrival at the airport. For general enquiries regarding special assistance at the airport please telephone +44 (0)1275 473403.

The National Autistic Society has some helpful advice on what to do if you're travelling with children or adults with autism. If you are travelling with a child with autism and want to know more about air travel, take a look at this video for more assistance. 

What is my luggage allowance?

Details of your allowance can be found on your flight ticket, however please contact your airline directly if you are in any doubt. For further information visit the Baggage and Security pages.

Who do I contact regarding pet travel?

For further information regarding pet transportation from Bristol Airport please contact your airline directly. Further details about the Pet Passport Scheme is available at For quarantine information please contact Overhill Kennels on 01275 832489 or email [email protected].

What does 'Silent Airport' mean?

'Silent Airport' is a policy to reduce the number of tanoys in the terminal. Whilst at the Airport passengers are asked to check the flight screens for the latest flight information. The initiative is to improve the customer experience and reduce the current level of noise pollution, creating a more relaxed and stress free environment.

Are water fountains available at the airport?

We have four water fountains in the terminal building.

Are Christmas Crackers permitted in hand luggage?

Christmas Crackers are not permitted in hand luggage. Please ensure you pack all Christmas Crackers in your checked in luggage.

Are Easter Eggs permitted in hand luggage?

Pack Easter eggs in cabin baggage and make sure they are easily accessible. If the egg is in a sealed box, passengers may be asked to open the box if the x-ray screener has any concerns over the contents. If the bag requires a hand search advise the security agent in advance that Easter eggs are in the bag before the search commences, so extra care can be taken.

Are you arranging a fire work display or Chinese lantern release within a 10 mile radius of Bristol Airport?

The UK Civil Aviation Authority (CAA) is calling on all organisers of fire work displays or sky lantern releases to register the event in advance, so that airports can warn airspace users in the area. The CAA has issued guidance and all organisers are asked to contact either the CAA or the airport with details of the event.

What are the rules about flying drones near the airport?

For the latest guidance please view the CAA’s website and use the “Quick start safety guide”

Who owns Bristol Airport?

Bristol Airport is owned by Ontario Teachers' Pension Plan (Teachers'). For further information please visit Bristol Airport Ownership.

Does Bristol Airport have a Multi-Faith Area?

There is a Multi-Faith Area in the link between the Central Pier and Gates 32-34 in the Departure Lounge.

This area is intended for those customers wishing to have a quiet area to pray and also includes a compass indicating the direction of Mecca, as well as seating and a carpeted area.

Is Bristol Airport signed up to the UK Aviation Industry Code of Practice on Disruptive Passengers?

Bristol Airport is a signatory to the UK Aviation Industry Code of Practice on Disruptive Passengers.

Disruptive behaviour at Bristol Airport is rare but the potential impact can be significant for passengers, colleagues and aircraft. The Code of Practice has been developed by the aviation industry to establish a consistent approach to addressing and minimising disruptive passenger behaviour. Our commitment, as signatories of the code, is to ensure passengers have a safe and enjoyable travelling experience, and to provide a safe and pleasant work environment for our colleagues and partners.

Read a copy of the UK Aviation Industry Code of Practice on Disruptive Passengers