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Passengers with reduced mobility
Passengers requiring assistance should arrange this in advance with their airline.
Bristol Airport is relatively compact, with even the most remote boarding gates within a 450m walk of the departure lounge and all car parks served by courtesy buses. The Express Drop Off is situated immediately adjacent to the terminal and is linked by a short covered walkway.
Nearly 5,000 passengers with reduced mobility use Bristol Airport every month. By arranging assistance in advance, passengers help to ensure adequate resources are available for an efficient service. Individuals requesting assistance are reminded that they will still be required to pass through the standard check-in and security processes, and may have to wait to board the aircraft while specialist equipment is put in place. Passengers with reduced mobility are only able to have one friend, family member or carer to remain with them at all times throughout the airport journey. If travelling independently and require assistance please check directly with your airline as conditions apply.
We have appointed OCS as our service provider who will ensure any assistance you require is made available to you. They will provide assistance from your means of arrival at the airport out to the aircraft and from the aircraft to your means of onwards transport.
The OCS reception desk is situated opposite WHSmith adjacent to the glass lifts within the terminal building departure concourse.
Contact details at Bristol Airport:
OCS tel: 01275 473403
Bristol Airport's PRM service standards
Specialist equipment available
Special assistance parking
In the event that you are not satisfied with the service you have received at Bristol Airport as a passenger with reduced mobility please contact:
Airport Services Manager
EU Regulations DPTAC Guidance for disabled and less mobile passengers Access to Air Travel for Disabled People Code of Practice Flying with disability European Commission Video on the Rights of Passengers under the PRM Legislation Disabled Travel Advice Equality and Human Rights Commission Advice on flying with your assistance dog GDAAD passenger advice for travel with assistance dogs
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