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A support service for passengers with reduced mobility (PRM) has helped over 33,000 travellers since being introduced 12 months ago at Bristol International Airport.
OCS offers a seamless service to passengers with reduced mobility, from arrival at the airport to boarding their flight, as well as meeting inbound passengers landing in Bristol.
At the airport, the company employs 30 local staff members who provide round-the-clock cover and operate specialist equipment including two ‘ambulifts’ – hydraulic vehicles used to help passengers who find it difficult to climb aircraft steps to board and disembark aircraft.
New EU regulations governing PRM assistance came into force in July 2008, with airports taking on sole responsibility for providing an integrated service to all passengers with reduced mobility from the moment they arrive at the airport. OCS was chosen from a shortlist of 12 to deliver the service at Bristol International.
Marshall Beach, regional operations director for OCS said:
“So that we can ensure they get the best possible service, passengers are encouraged to notify their airlines in advance if they require assistance. They will then be met by OCS staff in the car parks or the terminal building and accompanied through check-in and security into the departure lounge, before receiving assistance boarding their flight.”
Assistance is provided to passengers who are unable to climb stairs or walk long distances, those who travel in a wheelchair or who are sight or hearing impaired.
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