How far ahead can I book?
You may book up to 12 months ahead of your travel date.
Can I book at short notice?
It is possible to book some products up to 3 hours before arrival at the car park, subject to availability. However, we recommend booking in advance to secure the best rate and ensure you can reserve a space in the car park of your choice.
How are parking charges calculated?
Pre-booked car park prices are calculated on a calendar day or part thereof. The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking.
What payment methods are accepted?
Bristol Airport accepts cash as well as the following credit and debit cards: Visa Credit, Visa Debit, Mastercard, American Express, Switch/Maestro. A surcharge may apply for credit card transactions.
How do I know that my Booking has been placed?
Within 24 hours of placing your order you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. Should you not receive confirmation within 24 hours of placing your order, please contact our customer services team on 0871 334 4450. You can also view your booking by simply clicking on “Manage my Booking”.
What information will I receive from the SMS traffic alert service?
When you purchase the traffic alert service for £1 you will receive an email confirming your parking purchase. The day before you arrive at the airport you will receive another SMS with your parking instructions. You will receive a further SMS 3 hours prior to the time you are booked to arrive at the airport with information on the traffic conditions around the airport. In this SMS will be a link through to a mobile web site that will give your further updated traffic information anytime you click through to it.
All bookings are made subject to our Terms and Conditions.
What happens if I need to cancel or amend my booking?
You can cancel or amend all bookings up to 48 hours prior to your scheduled departure time, except the non-flexible products.
There is a cancellation charge of £5 for any cancellations made less than 48 hours prior to the arrival time at the car park or Airport Lounge.
The simplest way is to click on Manage my Booking. Amendments and cancellations made online are not subject to any additional fees unless the booking is cancelled within 48 hours of your scheduled departure time. You can also call our customer service line on 0871 334 4450 or by emailing us at carparkadmin@bristolairport.com. Bookings cancelled or amended via the call centre are subject to an additional administration fee. In all communication please quote your booking reference number.
What happens if I forget or lose my booking confirmation?
You need your booking confirmation email as proof of purchase and you will not be able to enter the lounge without it. The Lounge will refuse entry to any passengers not in possession of a valid booking confirmation email. You may be denied access to the Fast Track lane if you do not have a valid confirmation e-mail.
In the event you lose your confirmation email, you can have a new one resent by clicking on the Manage my Booking button at the top of the website.
What happens if I want to bring a different car to the one confirmed at booking?
Our car parks work using Automatic Number Plate Recognition (ANPR) technology, so it’s important that the car you arrived in has the same registration as the one entered when booking. If you are driving a different car to that detailed on your confirmation invoice, you can amend these details to your booking online. Simply click on “Manage my Booking” at the top of the website. You can also phone 0871 334 4450 with your booking reference and revised car details. Amendments made via the call centre on 0871 334 4450 are subject to an additional administration fee.
Is a booking fee applied to my order?
A £2 fee is applicable to all bookings made or amended via the call centre. There is a £1.90 surcharge for bookings made by credit card only. No booking fee is applied to bookings made via the website www.bristolairport.co.uk
How do I give feedback?
We are committed to the highest standards of customer care. If you are unhappy about any aspect of the service you receive please let us know by completing the online form on the following page: www.bristolairport.co.uk/contact.aspx.
Terms and Conditions