Terms and Conditions

1. Definitions and interpretation 

1.1 The following definitions shall apply to these Terms: 

“Airport”	Bristol Airport.
“Booking”	Any booking for the parking of a Vehicle in a Car Park.
“Booking Fee”	The fee charged in addition to the price you pay for parking your Vehicle in our Car Parks for making a Booking.
“Booking Period”	The period commencing on the date and time you specify as your date of entry to the Car Park and ending on the date and time that you specify for leaving it, in each case at the time your Booking is made or under a Permissible Amendment.
“Car Parks”	The car parks at or around the Airport controlled by us, including the Drop & Go, Multi-storey Car Park, Long Stay Car Park and Silver Zone Car Park and, where the context allows, the approaches to and exit roads from the Car Parks and “Car Park” shall be interpreted accordingly.
“Conditions”	Our Car Park conditions of parking from time to time which can be found at here.
“Drop & Go”	The Drop & Go Car Park situated adjacent to the terminal building.
“EVCP”	The electric vehicle charging points available in the Multi-storey Car Park and Long Stay Car Park for the charging of electric vehicles.
“Long Stay Car Park”	The long stay Car Park located north of the terminal building.
“Multi-storey Car Park”	The multi-storey Car Park located Northwest of the terminal building, opposite the Hilton Hotel.
“Permissible Amendment”	Amendments to: - time of entry on the Booking commencement date;  - vehicle registration details;  - flight details; and/or  - driver details.
“Silver Zone Car Park”	The Car Park from which we operate Valet Parking.
“Tariff Board”	Any board or notice in a Car Park displaying the charges to be paid for parking in that Car Park.
“Terms”	These booking and payment terms.
“Vehicle”	Any vehicle including any mechanical device on wheels or tracks, its equipment and accessories.
“We, us, our”	Bristol Airport Limited (company registration number 02078692).
“Your, you”	Any person who uses, or intends to use, the Car Park for parking a Vehicle.

1.2 The headings in these Terms are for information only and do not affect the interpretation of these Terms. 

1.3 These Terms and any claims resulting from them are subject to English law. 

2. The Agreement between you and us 

2.1 These Terms, along with the Airport Byelaws, apply when you make a Booking. It is important that you read these Terms and understand them before completing your Booking.  

2.2 By making a Booking, you agree and accept these Terms and Conditions and it is your responsibility to read and understand them before making a Booking. 

2.3 We will rely on these Terms and the Conditions. If there is anything that you do not understand or do not agree with, please discuss this with us before you make a Booking. 

2.4 Any agreement to change these Terms must be in writing and signed by or on behalf of us to be valid. 

2.5 Nothing in these Terms affects your statutory rights. 

2.6 If you have made a Booking online, a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our email acknowledgement to you in accordance with Term 3 of these Terms.  

2.7 We reserve the right to update these Terms from time to time but the Terms current at the time of your Booking shall apply for the duration of your Booking. 

3. Bookings 

3.1 If you wish to make a Booking online, please use the online car park booking system on our website. 

3.2 Once we have received your completed booking form, we will send an email to you at the email address given on your booking form. That email will include a booking reference which must be quoted if you contact us about your Booking. 

3.3 It is your responsibility to ensure that you provide us with a correct and valid email address. We are not responsible if you do not receive the Booking confirmation for any reason beyond our control. 

3.4 Please check as soon as you receive your Booking confirmation that all the information you have provided is correct. If any information is not correct, please let us know as soon as possible. 

3.5 Each Booking is valid to enter the relevant Car Park once and to exit the relevant Car Park once. You are not permitted to enter and exit the Car Park freely during your Booking Period. If your Vehicle leaves the Car Park before the end of your Booking Period:  

3.5.1 your Booking will immediately come to an end;  

3.5.2 your Booking Period will expire on the date and at the time that your Vehicle leaves the Car Park; and 

3.5.3 you will not be entitled to a refund. 

4. Prices and Payment 

4.1 The price quoted for your Booking is in pounds sterling and includes VAT. 

4.2 The price you pay for your Booking is fixed at the price accepted by and confirmed to you during the Booking process. 

4.3 You can pay for your Booking using any of the credit / debit cards that we accept. Details are shown on the Booking form. We may charge for the use of credit / debit cards and the charge may vary depending on the card used. We do not accept payment for Bookings by cash or cheque. 

5. Changes to the Booking Period 

5.1 If you arrive at the Car Park or depart from the Car Park outside of your Booking Period, you will be charged at a rate of £20 per day for Silver Zone & £30 per day for all other Car Parks. This charge must be paid before exiting the Car Park. 

5.2 If you need to return to our Silver Zone Car Park to collect your Vehicle prior to the exit time specified in your Booking, you must notify us by email to the email address provided on your collection receipt at least 2 hours before your intended exit time. 

5.3 If you do not notify us of your early arrival in accordance with Term 5.2 above or you contact us to inform us of your early arrival by any method other than email to the email address on your collection receipt, then you may be subject to an extended waiting time to collect your Vehicle. We will not be liable for any delays caused by such extended waiting time. 

5.4 If you need to extend your Booking Period, you do not need to contact us. On your return to the Car Park, you will be charged a daily overstay rate which must be paid before you exit the Car Park. 

6. Cancelling or amending a Booking 

6.1 You may cancel or make a Permissible Amendment to your Booking at any time before the start of your Booking Period. If you cancel or amend your Booking less than 48 hours before the start of the Booking Period you will be charged an administration fee of £5, which will be deducted from any refund you are entitled to or charged to you when amending your Booking (as relevant).   

6.2 Refunds will only be issued for the cost of the parking (less the administration fee). For the avoidance of doubt, the Booking Fee shall not be refundable under any circumstances. 

6.3 You can cancel or amend your Booking online by visiting the “Manage My Booking” section of our website. 

6.4 If you experience difficulties amending or cancelling your Booking, please use the ‘Contact Us’ section of our website and complete the form, providing your name, address, vehicle registration, booking reference, details of your Booking Period and details of the changes you wish to make.  

6.5 Any amendments to the Booking Period will incur an additional fee to cover the new Booking Period. Any such fee will be debited at the time of processing. You will not be entitled to a refund if you amend your booking so that the new Booking Period is shorter than your original Booking Period. 

6.6 The cost of using our Car Parks changes from time to time and so the cost may have increased from the time you made your original Booking. When making amendments to your Booking, you will receive a full refund for the cost of your original Booking (if less than 48 hours before the start of the Booking Period, less the administration fee) and will be simultaneously charged in full for the cost of your amended Booking. 

6.7 You will not be entitled to any refund if you: 

6.7.1 do not cancel your Booking before the start of the Booking Period; 

6.7.2 arrive at the Car Park later than the start of your Booking Period; or  

6.7.3 leave the Car Park before the end of your Booking Period. 

6.7.4 You have not complied with any of the conditions of parking 

7. Car Parks 

7.1 Your Booking is valid only for the Car Park and Vehicle recorded on your Booking. Please check your Booking confirmation carefully and ensure that the correct Vehicle and Car Park is recorded.  

7.2 It is your responsibility to ensure that you arrive in the correct Vehicle and enter the correct Car Park on time.  

7.3 Entry: 

7.3.1 into a Car Park other than the Car Park; and/or 

7.3.2 by a Vehicle other than the Vehicle 

recorded on your Booking is chargeable at the rate specified on the Tariff Board for the relevant Car Park for the full length of your Vehicle’s stay in that Car Park. You will not be entitled to any refund for your Booking should you enter or park in an incorrect Car Park. 

7.4 We intend to rely on both these booking Terms and the Conditions of Parking. Upon making a booking to any of our Car Parks you must also agree to their conditions of use. 

8. Vehicle Size 

8.1 All Vehicles must comply with the length and height restrictions of each Car Park which are displayed on our website. No Vehicle with any trailer attached is permitted in our Car Parks. 

8.2 It is your responsibility to ensure that your Vehicle satisfies any Vehicle size restrictions imposed in relation to the Car Park before making your Booking. No refund will be given under any circumstances if your Vehicle does not comply with any Vehicle size restrictions, and you are required to leave or are not permitted entry into the Car Park. 

9. Our responsibility to you 

9.1 Once we have received payment for your Booking, you are entitled to park the designated Vehicle only in the Car Park you have selected, subject to the Conditions. 

9.2 In exceptional circumstances, we may not be able to accommodate you in the Car Park specified in your Booking. In this case, we will endeavour to upgrade your stay to a more expensive Car Park at no extra cost to you. If a more expensive Car Park is not be available and you must park your Vehicle in a less expensive Car Park, you will be eligible to a partial refund. 

9.3 On very rare occasions, we may not be able to accommodate you in any of our Car Parks. If this is the case, we will let you know as soon as possible and will assist in making alternative arrangements albeit we make no warranty or representation that we will be able to find you alternative parking. We will give you a full refund including the Booking Fee. Our total liability in the circumstances specified in this Term 9.3 shall be limited to an amount equal to the full refund for your Booking and Booking Fee. 

9.4 Term 5 will apply in these circumstances, should you wish to cancel or amend your Booking. Such events include but are not limited to, adverse weather, terror attacks, industrial disputes, natural or nuclear disaster, volcanic ash clouds, closure or congestion of roads, or changes to airline schedules or other reasons beyond our control. 

9.5 We do not accept liability if we cannot honour your Booking or if you are unable to use a Car Park due to an event beyond our reasonable control. A non-exhaustive list of such events is set out in Term 9.6. In such circumstances, you are not entitled to a refund or to make any other change to your Booking. These Terms will apply if you wish to cancel or amend your Booking. 

9.6 Events referred to in Term 9.5 shall include (but are not limited to) war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic ash cloud, government regulations, closure or congestion of roads or airports, and/or cancellation or changes of schedules by airlines. 

10. Data Protection and Privacy 

10.1 Please see our website for the terms of our Privacy Statement, which applies to any of your personal data processed by us. 

10.2 If you have any queries or concerns about how your personal data is processed by us, please contact us at [email protected]. 

1. Definitions and interpretation 

1.1 The following definitions shall apply to these Conditions: 

“Airport”	Bristol Airport.
“Airport Byelaws”	Our current byelaws from time to time.
“ANPR”	Automatic number-plate recognition using optical character recognition on images to read vehicle registration plates.
“Booking and Payment Terms”	Our Car Park booking and payment terms from time to time which can be found here.
“Car Parks”	The car parks at or around the Airport controlled by us, including the Drop & Go, Multi-storey Car Park, Long Stay Car Park, and Silver Zone Car Park and, where the context allows, the approaches to and exit roads from the Car Parks and “Car Park” shall be interpreted accordingly.
“CCTV”	Any CCTV or photographic footage captured by our cameras positioned in and around the Airport.
“Conditions”	These conditions of parking.
“Data Protection Legislation”	The Data Protection Act 2018, UK GDPR (the retained EU law version of the General Data Protection Regulation 2016) and all other applicable legislation implementing European Community Directives 95/46, 2002/58 and 2009/136, and any subsequent legislation in relation to the protection of personal data including any similar or equivalent legislation in any other relevant jurisdiction.
“Drop & Go”	The Drop & Go Car Park situated adjacent to the terminal building.
“Electric Vehicle Charging Partner”	The electric vehicle charging partner from time to time which at the date of these Conditions is Pod Point Limited (company registration number 06851754).
“Electric Vehicle Charging Partner’s Terms and Conditions”	Our Electric Vehicle Charging Partner’s terms and conditions for the use of the electric vehicle chargers from time to time available on their website (available at the date of these Conditions at pod-point.com/legal/public-charger-terms-of-use).
“EVCP”	The electric vehicle charging points available in the Multi-storey Car Park and Long Stay Car Park for the charging of electric vehicles.
“Long Stay Car Park”	The long stay Car Park located north of the terminal building.
“Meet & Greet Service”	The Meet & Greet Service operated from Drop & Go by the Meet & Greet Service Operator.
“Meet & Greet Service Operator”	The third-party service provider of the Meet & Greet service from time to time which at the date of these Conditions is APCOA Parking (UK) Limited (company registration number 02572947).
“Multi-storey Car Park”	The multi-storey Car Park located Northwest of the terminal building, opposite the Hilton Hotel.
“Reception Area”	The valet parking reception area in the Silver Zone Car Park.
“Silver Zone Car Park”	The Car Park from which we operate Valet Parking.
“Tariff Board”	Any board or notice in a Car Park displaying the charges from time to time to be paid for parking in that Car Park.
“Valet Parking”	A method of parking where you park by the Reception Area, check your Vehicle keys in with us and then we park your Vehicle.
“Valet Parking Agreement”	Any agreement between you and us for the provision by us of Valet Parking in respect of a Vehicle.
“Enforcement Agent”	The third-party service provider of vehicle control and enforcement services at the Airport from time to time which at the date of these Conditions are Vehicle Control Services Limited (company registration number 02498820) & APCOA Parking (UK) Limited (company registration number 2572947.
“Vehicle”	Any vehicle including any mechanical device on wheels or tracks, its equipment, and accessories.
“Waiting Zone”	The waiting zone car park located near the entrance of the Silver Zone Car Park.
“We, us, our”	Bristol Airport Limited (company registration number 02078692).
“Your, you”	Any person who uses, or intends to use, the Car Park for parking a Vehicle.

1.2 The headings in these Conditions are for information only and do not affect the interpretation of these Conditions. 

1.3 These Conditions and any claims resulting from them are subject to English law. 

2. The Agreement between you and us 

2.1 These Conditions, along with the Airport Byelaws, apply when you use, or intend to use, our Car Parks. It is important that you read these Conditions and understand them as they explain both your rights and obligations whilst using our Car Parks and matters for which we do not accept responsibility.  

2.2 We will rely on these Conditions. If there is anything that you do not understand or do not agree with, please discuss this with us before you enter the Car Park or leave your Vehicle with us. 

2.3 Any agreement to change these Conditions must be in writing and signed by or on behalf of us to be valid. 

2.4 Nothing in these Conditions affects your statutory rights. 

2.5 If you have booked online to park your Vehicle in one of our Car Parks, a binding agreement will exist between you and us after you have transmitted a completed booking form to us, and we have sent our email acknowledgement to you in accordance with Term 3 of our Booking and Payment Terms.  

2.6 In all other cases a binding agreement will exist between you and us when you take your parking ticket on entry to one of our Car Parks. By taking a parking ticket you are deemed to have agreed with these Conditions.  

2.7 By using our Car Parks, as well as these Conditions, you agree to abide by any terms and signs displayed in or around the relevant Car Park. If, on entry to the Car Park, you are not willing to comply with these Conditions and the terms and signs displayed in or around the relevant Car Park, please leave the Car Park immediately. You will not be entitled to a refund in these circumstances. 

2.8 We reserve the right to update these Conditions from time to time but the Conditions current at the time of your arrival at the relevant Car Park shall apply for the duration of your booking. 

3. General use 

3.1 When parking in our Car Parks, you park your Vehicle at your own risk. It is your responsibility to ensure that your Vehicle is locked and fully secured (including all windows and any sunroof being fully closed), your handbrake is properly applied, if fitted to the Vehicle, any immobiliser, alarm, or steering lock is engaged. 

3.2 You must leave no person, animal, possessions, or valuables in your Vehicle. 

3.3 You must drive with due care and attention and at the speed limit that applies throughout the Airport and in each Car Park. You must follow all directional signage and all instructions or requests given by us, our staff or agents regulating traffic and controlling the positioning of Vehicles within the Car Parks. 

3.4 When walking through the Car Parks, you must follow the marked pedestrian routes.  

3.5 You must always take care and be aware of moving Vehicles. 

3.6 You are responsible for the safety of yourself and your passengers, including children. You must not allow yourself or your passengers to be put in danger or to cause an accident. You must always accompany and supervise children and animals, with animals either on a short lead or in a suitable cage. You must not allow children to play in the Car Parks. 

3.7 For the duration of its stay in our Car Parks, you warrant that the Vehicle is roadworthy, has a valid MOT, is appropriately taxed and is properly insured to comply with all relevant legislation. 

3.8 You must only park your Vehicle wholly within a single marked bay. 

3.9 You must not park your Vehicle: 

3.9.1 in any bays which have been cordoned off or are marked reserved without prior permission from us to do so; 

3.9.2 in a no parking area; 

3.9.3 on a double yellow or double red line; 

3.9.4 other than in a designated parking bay; 

3.9.5 in a time restricted waiting area for any longer than the allowed time; 

3.9.6 in a bay reserved for persons with reduced mobility unless you are entitled to do so and without displaying the required ticket; or 

3.9.7 across two or more parking bays. 

3.10 Unless directed to do so by a member of our staff, if you park your Vehicle in a space taking up more than one parking bay, you will be liable for the additional cost of any spaces used, at the rate specified on the Tariff Board for the Car Park.  

3.11 If you park your Vehicle without permission in any area of a Car Park which is cordoned off, we reserve the right to move your Vehicle without notice and you will be liable for any associated removal costs. 

3.12 The following activities are not permitted in any of our Car Parks and we reserve the right to refuse to allow you to use our Car Parks or to ask you to leave our Car Parks with your Vehicle if you carry out or attempt to carry out any of these activities: 

3.12.1 towing a Vehicle into the Car Park or bringing a Vehicle into the Car Park by any means than its own mechanical power; 

3.12.2 Vehicle maintenance, repair or cleaning; 

3.12.3 any activity in connection with the selling, hiring or disposal of a Vehicle or any commercial activity conducted from the Vehicle or otherwise within the Car Park; 

3.12.4 the refilling, emptying, pouring or transfer of any vehicle fluids, including (but not limited to) fuel, oil and lubricant; 

3.12.5 making any unnecessary noise or nuisance; 

3.12.6 disposal of any rubbish other than in the proper receptacles; 

3.12.7 lighting fires, cooking, sleeping or camping; 

3.12.8 any activity or attempt of an activity that is a criminal offence; 

3.12.9 obstructing the ANPR and / or CCTV system; 

3.12.10 tailgating into or out of any of the Car Parks or taking any other action to avoid paying the parking charges; 

3.12.11 doing any act or thing which may render invalid or void any policy of insurance effected in respect of the Car Parks;  

3.12.12 driving dangerously, too fast or without due care and attention;  

3.12.13 filming or taking photographs; and 

3.12.14 parking in spaces designated as reserved unless entitled to do so. 

3.13 The Car Parks are monitored by CCTV cameras. We will report any damage caused to the CCTV or ANPR systems or any other equipment to the police. 

3.14 There is no free parking in any of the Car Parks. Parking in the Waiting Zone is free for up to one hour for you to park while they wait to collect or drop off passengers. There is a no return within one hour policy in place in the Waiting Zone, details of which are displayed in the Waiting Zone. Charges apply where Vehicles are parked in the Waiting Zone for more than one hour. Vehicles that exit and re-enter the Waiting Zone within a one-hour period will be issues with a penalty charge notice.  

3.15 If you: 

3.15.1 tamper or attempt to tamper with your Vehicle registration plates to avoid paying the correct fee;  

3.15.2 interfere or attempt to interfere with ANPR equipment to avoid paying the correct fee; or 

3.15.3 exploit or attempt to exploit any other element of the ANPR system to avoid paying all or part of the appropriate fee, whether successfully or otherwise 

we reserve the right to prohibit you from using any of our Car Parks indefinitely. We will also report any attempts to avoid paying the correct fee to the police. 

4. Tickets 

4.1 All tickets issued are our property. 

4.2 Tickets issued are only valid for the Vehicle in respect of which it was issued. 

4.3 You must keep your ticket with you when you leave your Vehicle. If you lose your ticket or damage your ticket so that it is unusable, you will be charged at the rate specified on the relevant Tariff Board (and available on our website) for the full length of your stay. Delay or costs incurred due to the loss or damage of your ticket are your responsibility.

5. Vehicle Size 

5.1 You are required to observe all reasonable restrictions as shall from time to time be made by us in respect of the height, length, or width of Vehicles to be parked in or allowed access to the Car Parks including those displayed at the entrance to each Car Park and on our website. 

5.2 No Vehicle with any trailer attached is permitted in our Car Parks. 

5.3 Any Vehicles which do not comply with these criteria may be denied entrance into the Car Park or asked to exit the Car Park. 

5.4 No refund will be given under any circumstances if your Vehicle does not comply with any Vehicle size restrictions, and you are denied entry to or asked to exit the Car Park.  

6. Payment and Fees 

6.1 The charges for using the Car Parks will be displayed on the Tariff Boards. 

6.2 The charges displayed on the Tariff Boards are subject to change at any time at our discretion however, subject to Condition 4.3 above: 

6.2.1 any changes to the charges will not affect you if you have already booked or taken a ticket on entry to the Car Park; and 

6.2.2 if you have not pre-booked a ticket, the charges you pay will be the charges displayed on the Tariff Board at the time you enter the Car Park. 

6.3 If you have not pre-paid for your use of the Car Park, then you can pay at any of the pay machines situated at various locations around the Car Parks. 

6.4 Your Vehicle must exit the Car Park within 10 minutes of making payment otherwise further charges will apply. This Condition applies to all Car Parks except Drop & Go where payment must be made immediately before exiting. 

6.5 In the event of a failure of our equipment within a Car Park, you are responsible for making payment for your use of the Car Park at one of our pay machines unless otherwise instructed by us, our staff or agent. We reserve the right to collect payment at the Car Park exit as Vehicles leave. 

6.6 We reserve the right to refuse to allow any Vehicle to exit a Car Park until payment of the appropriate fee has been made in full for the entire stay in the Car Park. 

6.7 If you pay by credit / debit card at the Car Park, the cards we accept will be set out on the relevant Tariff Board and / or pay machine. We will debit against your card the rate specified on the relevant Tariff Board. 

7. Parking for Blue Badge Holders 

7.1 All our Car Parks have a limited number of designated spaces for blue badge holders. These spaces cannot be reserved and are not guaranteed to be available. In the Silver Zone Car Park, if you are a blue badge holder and you return to collect your Vehicle and it is not in a space suitable for blue badge holders, you may ask for your Vehicle to be moved into a suitable bay at the time of your collection. 

8. Parking for Electric Vehicles 

8.1 The EVCP are provided by our Electric Vehicle Charging Partner. By using an EVCP, you agree to the Electric Vehicle Charging Partner’s Terms and Conditions. 

8.2 Parking for electric vehicles is available at the Airport in locations specified by us from time to time. EVCP are limited and cannot be booked in advance or reserved. We cannot guarantee that an EVCP will be available to you. 

8.3 Use of the EVCP is limited to a maximum of two hours. If you have pre-booked parking in any of our Car Parks, we will provide two hours free access to the EVCP for EVCP usage. If you have not pre-booked parking, access to the EVCP will be granted for two hours for a fee equivalent to that of the short stay tariff for the same time period. We do not guarantee that an EVCP will be available, and you may be required to wait for an EVCP to become available. 

8.4 If, after your two-hour charging period, you do not make the EVCP available for use by others, you will incur additional charges. 

9. Moving your Vehicle 

9.1 We reserve the right to move your Vehicle, by driving or otherwise, without notice, for any reason whatsoever, including (but not limited to): 

9.1.1 to such extent as is reasonably necessary for the purposes of safety to persons or property, to avoid obstruction or for the more efficient arrangement of our parking facilities; 

9.1.2 where the Car Park must be closed either permanently or temporarily in whole or in part or must be evacuated in cases of emergency, security or otherwise; and 

9.1.3 if it is parked incorrectly or on any roadway or on any other non-designated parking area (if we do so, we will charge you for the removal of your Vehicle). 

9.2 We reserve the right to enter your Vehicle (and to use force if necessary) in such a manner as we deem necessary (without being liable for damage caused) if we need to exercise our rights in these Conditions or to abate any nuisance caused by your Vehicle.  

9.3 If it is necessary to exercise our rights in these Conditions, we, our employees, servants, and agents have the right to drive or otherwise take any Vehicle out of a Car Park (including on to the public highway) or to tow it away. 

9.4 Where your Vehicle is causing an obstruction or is not parked in accordance with these Conditions or has been parked in a restricted area, you will be required to pay the full cost incurred by us for the removal of your Vehicle. 

10. Breakdowns 

10.1 Should you suffer from any mechanical fault when returning to collect your Vehicle, you are liable for making arrangements to have the Vehicle recovered. You must notify us of any arrangements made to have your Vehicle recovered in order to assist the recovery agents. You will be liable for any parking costs for the time your Vehicle stays in the Car Park unless otherwise agreed in writing by a member of our staff. 

10.2 Should your vehicle suffer from any breakdown, mechanical failure, puncture, or any issue preventing you moving the Vehicle, if we deem it to be causing obstruction you will be required to have the Vehicle moved as soon as practicably possible. We may assist you in contacting a motoring organisation or breakdown service, but you will be solely liable for the costs of any such callout and repairs. 

11. Car Park Bus Services 

11.1 You must leave plenty of time to reach the Airport terminal building from the Car Parks using the bus transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on our website, but in addition to this you should ensure that you factor in extra time to find a parking space in the Car Parks, get your luggage out of your Vehicle, lock the Vehicle (and full comply with these Conditions) and walk to the relevant bus stop. We do not accept responsibility if you miss your flight, or the airline check-in has closed because you have not left enough time to get into the Car Park and from the Car Park to the Airport terminal building. 

11.2 You are responsible for ensuring that you board the correct bus and that you take all belongings with you when leaving the bus.  

11.3 We do not accept liability for increased duration of transfer times to and from the Car Parks whether caused by traffic, roadworks, accidents, mechanical failures, adverse weather conditions or any other events beyond our control. 

11.4 Buses will only drop and collect persons at designated stops. You are responsible for making your way to a designated stop in good time. 

12. Conditions relating only to the Silver Zone Car Park 

12.1 In the case of the Silver Zone Car Park, you must pre-book your parking before entry. If you fail to do so, you must pay for parking for the duration of your stay at the tariff shown on the Tariff Board in the Silver Zone Car Park before your Vehicle is permitted to exit the Silver Zone Car Park. 

12.2 We or our agents will move your Vehicle whilst it is in the Silver Zone Car Park, and you must provide us with the means to move your Vehicle whilst in the Silver Zone Car Park. On arrival at the Silver Zone Car Park, you are required to provide to the staff at the Silver Zone Car Park check-in kiosk your Vehicle keys and any cards, devices or codes required to start and move your Vehicle along with instructions for the deactivation of any immobiliser or alarms for your Vehicle before making your way to the Airport terminal building. This is a condition of your booking and, if you fail to provide us with the means to move your Vehicle, we reserve the following rights: 

12.2.1 to move your Vehicle, by driving or otherwise, and you will be liable for the cost of such relocation; and 

12.2.2 to cancel your booking and, following such cancellation, you will be liable to pay for parking for the duration of your stay at the tariff shown on the Tariff Board in the Silver Zone Car Park before your Vehicle is permitted to exit the Silver Zone Car Park. 

12.3 If we are unable to start your Vehicle for any reason, we reserve the right to jump-start your Vehicle to enable us to exercise our rights in these Conditions. We will use reasonable care when we do this, but we will not be responsible for any damage caused by jump-starting your Vehicle unless proved to be caused by our negligence.  

12.4 We are not liable or responsible for any mechanical failure your Vehicle experienced while the Vehicle is in our possession or being driven by our staff or agents unless proven to have been caused by our negligence. 

12.5 We reserve the right to make reasonable adjustments to your Vehicle to allow our staff and agents to move the Vehicle in a safe manner. Such adjustments may include, but are not limited to, mirror positioning, temperature controls, media controls, seating position and opening/closing windows. 

12.6 Courtesy Vehicle Jump-start Service  

12.6.1 To assist you in the event of difficulty starting your Vehicle when leaving the Silver Zone Car Park, we may, at your request and our discretion, offer you a courtesy jump-start service.  

12.6.2 By requesting this service, you agree to a member of our staff or our agent attempting to jump-start your Vehicle.  

12.6.3 We do not guarantee that we will be able to start your Vehicle and we will not undertake any repairs to your Vehicle. 

12.6.4 This service is provided entirely at our discretion, if it is available at the time and solely at your risk.  

12.6.5 We do not accept liability for any damage caused or alleged to be caused by attempting to jump-start your Vehicle. 

12.6.6 We reserve the right to refuse to provide the jump-start service should we have reason to believe doing so may cause damage or harm to any Vehicle, equipment, or persons or for any other reason.  

12.6.7 You will have to complete a jump-start disclaimer form before we attempt to jump-start your Vehicle.  

12.6.8 If you do not want us to attempt to jump-start your Vehicle, we are unable to assist in starting your Vehicle or you are parked in any Car Park other than the Silver Zone Car Park, Condition 10 will apply. 

12.7 When checking your key in at the Silver Zone Car Park you will be issued with a collection receipt. When returning to the Silver Zone Car Park at the end of your stay, you must present your collection receipt to us. It is your responsibility to keep your collection receipt safe. If you cannot produce your collection receipt for any reason, we will require evidence of your identity (for example your passport or driving licence) to confirm that you are the person who booked the Vehicle in to the Silver Zone Car Park before handing the keys over. If someone other than the person named on the booking form is required to collect the Vehicle keys, we will require prior approval from the person named on the booking form. We will prioritise assisting customers who have their collection receipt over customers who have lost or damaged their collection receipt. We are not responsible or liable for any delay or costs incurred due to the loss of your collection receipt. 

12.8 We nor our agents or staff will be liable if the Vehicle key is given to someone other than the person on the booking form so long as: 

12.8.1 we have acted in good faith; or 

12.8.2 the person collecting the Vehicle has provided the original collection receipt. 

13. Conditions relating only to Drop & Go

13.1 The fee for parking in Drop & Go is set out on the Drop & Go Tariff Board. 

13.2 No ticket will be issued when you enter Drop & Go. ANPR cameras will read your Vehicle registration number at the entry and exit barriers. They will calculate the fee for the length of your stay in accordance with the prices on the Drop & Go Tariff Board. Payment must be made in full at the exit barrier when leaving Drop & Go. Payment can only be made by credit/debit cards or by coins.  

13.3 If the ANPR cameras cannot read the Vehicle registration number for any reason (including but not limited to snow, dirt, ice, vehicle body parts, man-made devices, or other obstructions) you will be charged the appropriate fee for your stay in accordance with the charges stated on the Drop & Go Tariff Board. You must ensure that your Vehicle registration plate is kept clean and clear so that the ANPR cameras can read the Vehicle registration number. 

13.4 The Meet & Greet Service operates from Drop & Go and although bookings for the Meet & Greet Service may be made via our website, the Meet & Greet Service is operated by the Meet & Greet Service Operator. The provision of such service shall be on the terms agreed between you and the Meet & Greet Service Operator and we will have no liability to you on any basis whatsoever for any loss from or damage to your Vehicle where you use the Meet & Greet Service unless such loss or damage is directly caused by our negligence. 

14. Damage or Theft 

14.1 You are responsible for any damage or injury:  

14.1.1 you cause whilst driving or parking your Vehicle in our Car Parks; and 

14.1.2 caused by your Vehicle in our Car Parks.  

14.2 You must report any damage you or your Vehicle causes to us, your insurance, and the police (where appropriate). We will use all information available to us, including but not limited to ANPR data, CCTV and booking records, to investigate incidents. If requested, we will supply our records and information to the police or insurance companies. 

14.3 You must examine your Vehicle before you leave the Car Park. You must do this irrespective of the time you collect your Vehicle or the weather conditions at the time. We will not be liable in any circumstances where you draw our attention to any damage to your Vehicle after you leave the Car Park which would have been apparent from an inspection. 

14.4 If your Vehicle is or items within your Vehicle are damaged or stolen whilst it is in our Car Park, you must: 

14.4.1 immediately, and before leaving the Car Park, inform a member of our staff (in the case of the Silver Zone Car Park, this should be reported at the Reception Desk and in the case of all other Car Parks, reports must be made by pressing the assistance button on a pay machine); 

14.4.2 (in the case of theft) immediately inform the police; and 

14.4.3 notify your insurer promptly. 

14.5 When you report any incident to us in accordance with Condition 14.4.1, we will complete a digital Incident Report Form which you will be asked to sign. You must read the form carefully and ensure details of all visible damage to your Vehicle are recorded accurately. You will be sent a copy of the Incident Report Form via email, which you should keep for your records.  

14.6 If your Vehicle cannot be driven because of damage caused by our negligence, we may: 

14.6.1 make arrangements to have your Vehicle recovered at our cost; and 

14.6.2 arrange a hire vehicle for you in accordance with the provisions of Condition 14.7. 

14.7 We have arrangements with various hire companies at the Airport and we will only be liable for the hire costs in circumstances where you allow us to arrange a hire car on your behalf and for such period as we deem fair and necessary at our complete discretion. We will use reasonable endeavours, considering factors such as cost and availability, to ensure that the hire vehicle we arrange for you is broadly equivalent in size and specification to your Vehicle. For the avoidance of doubt, we will have no liability for hire costs if you choose to hire a vehicle yourself. 

14.8 If your Vehicle can be driven safely, you must not have your Vehicle repaired other than in accordance with the provisions of Conditions 14.9 to 14.11. If you do not observe the requirements of Conditions 14.9 to 14.11, we will have no liability to you in respect of any damage caused by us. 

14.9 If you wish to make a claim against us for repairs to your Vehicle, you must obtain quotations from two reputable garages before having repairs undertaken and send those quotations to us. We will only be liable to cover the costs of repairs if you have those repairs undertaken at the garage, we select from the quotations you supply, and our liability shall be limited to the agreed cost set out in that quotation unless otherwise agreed in writing by us.  

14.10 If you have your Vehicle repaired before we inspect it, or you have the repairs undertaken without us selecting a quotation as required by Condition 14.10, we will have no liability for the repair costs. 

14.11 If we cause damage to your Vehicle, we may (at our discretion) contact the person who made the car park booking to organise the repair of the Vehicle before your return. 

14.12 If you damage another Vehicle or part of a Car Park or the Airport, you must report such damage immediately to us, our staff or our agent and give them the registration numbers of any Vehicles involved together with your full name and address, the name and address of your insurance company and your policy number. In doing so, for the purposes of the Data Protection Legislation and any other relevant law, you authorise us to pass this information on to the owner or driver of any other Vehicle involved and the police. 

14.13 If you cause damage to any property, by accident or otherwise, you will be liable for the full cost of repair or replacement and any related administration costs. 

14.14 In the event of theft or damage, we will provide any relevant information we have to the police and insurers, in accordance with Data Protection Legislation and any other relevant laws. 

14.15 We do not make any guarantee or representation as to the security of your Vehicle and the extent of the coverage provided by our CCTV systems. 

15. Lost Property 

15.1 We are not responsible for any property left in any of our Car Parks. 

15.2 If any lost property is found by any of our representatives, it will not be held by us and will only be handed to our lost property handling agent or security agents. 

15.3 If lost property is found it may be treated as suspicious and may be subject to examination by our security agents. 

16. Our liability for loss or damage to property 

16.1 Members of the public have access to our Car Parks at all times. We do not provide any guarantee or representations as to: 

16.1.1 the security of our Car Parks; 

16.1.2 loss or damage to Vehicles or property left in our Car Parks; or 

16.1.3 security measures that we have in place, for example CCTV or patrols, working at all times or being effective at preventing loss, damage or theft. 

16.2 We shall not be responsible or liable for any loss or damage whatsoever occurring to your Vehicle or possessions resulting from your failure to comply with these Conditions. We, our staff, and agents do not accept custody of any of your possessions or valuables. Our liability to you will not be increased where we valet park your vehicle. 

16.3 For the avoidance of doubt, we will not be liable for any loss or damage: 

16.3.1 to your Vehicle if you have failed to comply strictly with these Conditions; 

16.3.2 occurring as the result of wear and tear or ageing of any Vehicle; 

16.3.3 occurring as a result of your Vehicle being unserviceable or otherwise unroadworthy at the time you enter the Car Park; 

16.3.4 which cannot be proven to have occurred as a direct result of our negligence; 

16.3.5 resulting from exceptional weather events, natural disasters, fire or any other circumstances beyond our reasonable control. 

16.3.6 That has not been reported before leaving the car park. 

16.4 We do not accept liability for any: 

16.4.1 indirect or consequential loss; or 

16.4.2 loss of profit, loss of enjoyment, loss of revenue, loss of data or loss of earnings. 

17. Breach of these Conditions 

17.1 If you breach these Conditions, we reserve the right to require you to leave our Car Parks immediately and to remove your Vehicle. In these circumstances, you will be required to pay for your stay in the relevant Car Park.  

17.2 We reserve the right to refuse entry into any Car Park if, at our discretion, we have reason to believe that entry and / or use of a Car Park is likely to result in a breach of these Conditions. 

17.3 If you are asked to leave a Car Park or we refuse your entry to a Car Park due to a breach or potential breach of these Conditions and you have pre-booked your Car Parking, you will not be entitled to any refund for your booking.  

17.4 We also reserve the right to prohibit your entry to our Car Parks in the future at our discretion. 

18. Abandoned Vehicles 

18.1 If a Vehicle is left in a Car Park for more than 28 days without a booking or 28 days beyond the booking expiry date, we will deem the Vehicle to have been abandoned. If you intend to leave your Vehicle in the Car Park for more than 28 days without a booking or 28 days after the booking expiry date, you must provide written notice to us of the Vehicle’s registration number, approximate location, the reason for delay and the expected revised collection date. We will deal with all such notifications at our discretion. 

18.2 If your Vehicle is deemed abandoned by us, we reserve the right to lawfully sell or dispose of your Vehicle. Where the Vehicle is sold, the proceeds of the sale will be used to indemnify us for the charges due for parking, the cost of the removal of the Vehicle and the cost of sale of the Vehicle. Any balance remaining will be held by us on behalf of the registered owner and will be paid on proof of entitlement. 

19. Vehicle Control, Enforcement and Management 

19.1 We subcontract the vehicle control, enforcement, and management services in our Car Parks to the relevant enforcement agents. The enforcement agents shall rely on these Conditions, in addition to any further conditions, as signposted at each Car Park. 

19.2 If you are deemed by us or the enforcement agent to be in breach of these Conditions, we or the enforcement agent may request your details from the DVLA. 

19.3 If you breach these Conditions, you may be subject to parking enforcement action, including parking charge notices. 

20. Our liability for death or person injury 

20.1 Neither we nor our staff or agents accept liability for the death of or personal injury sustained by you unless it is caused by the negligence, wilful act or default or breach of statutory duty of us or our staff or agents. 

21. Indemnity 

21.1 You hereby indemnify us, our staff, and agents in respect of all claims, losses, damages, costs, and expenses suffered arising from any breach of these Conditions by you.  

22. Data Protection and Privacy 

22.1 Please see our website for the terms of our Privacy Statement, which applies to any of your personal data processed by us. 

22.2 If you have any queries or concerns about how your personal data is processed by us, please contact us at [email protected]. 

Best Price Guarantee is our promise to customers who book car parking directly on our website.

All car parking products booked online through our website are guaranteed to have the lowest price publicly available on the internet. If you find the same car parking product for less within 48 hours of booking, we will match the cheaper price or refund the difference.

The following terms and conditions apply to the Best Price Guarantee:

Terms and conditions:

1. The car park products being compared must be identical in all respects including but not limited to; car park type, stay length, arrival and departure dates and times and flexibility of booking.

2. Where multiple car park spaces are booked each space is regarded as a separate product and must be compared as such.

3. Claims for products already booked must be made within 48 hours of booking, stating clearly where and when the equivalent product was found. You must notify any claim to Bristol Airport by email.

4. The price comparison must be quoted in pounds sterling. The Best Price Guarantee only applies to prices both advertised and available to the general public online on a website not owned or operated by Bristol Airport.

5. Parking prices may go up as well as down, and where any prices have changed since the time of booking, Bristol Airport reserves the right to refuse a refund under the terms of the Best Price Guarantee.

6. Claims for products not yet booked will only be accepted if the lower priced product remains available for sale at the specified price at the time the claim is received by Bristol Airport.

7. Any bookings that are subsequently cancelled are ineligible for a claim under the Best Price Guarantee.

8. Where a booking fee, admin fee or card handling fee is charged, this element of a booking will be excluded from the Best Price Guarantee and disregarded for the purposes of the price comparison.

9. Bristol Airport reserves the right to restrict availability, modify or withdraw the Best Price Guarantee and amend these terms and conditions at any time, without prior notice or liability to you. The Best Price Guarantee terms and conditions that apply when a claim is made will determine whether the claim is eligible.

1. Introduction

These are the Conditions upon which you can purchase a ticket enabling you to take advantage of the Fast Track Service.

The Fast Track Service is a dedicated fast track security channel. The aim of Fast Track is to minimise queuing time in the passenger search area.

It is important that you read these Conditions and understand them before purchasing your Fast Track Ticket.

2. Interpretation

In these Conditions the following words and phrases have the following meanings: 

“Airport”	Bristol Airport.
“Airport Byelaws”	Our current byelaws from time to time.
“Booking and Payment Terms”	The conditions subject to which Fast Track Tickets can be purchased online at which are published on our website at www.bristolairport.co.uk.
“Conditions”	The conditions set out below together with the Purchase Procedure and the Booking and Payment Terms.
“Purchase Procedure”	The purchase procedure displayed at the Kiosk for the purchase of a Fast Track Ticket.
“Fast Track Kiosk”	Any kiosk at the Airport from which Fast Track Tickets may be purchased.
“Fast Track Service”	The dedicated fast track security channel at the Airport.
“Fast Track Ticket”	The bar code or boarding card validation entitling you to use the Fast Track Service.
“We, us, our”	Bristol Airport Limited.
“Your, you”	Any person who purchases a Fast Track Ticket.

The headings are for information only and do not affect interpretation.

3. The Agreement between you and us

3.1 These Conditions apply to you if you buy a Fast Track Ticket.

3.2 We intend relying on these Conditions. If there is anything you do not understand or do not agree with please discuss this with us before you purchase your Fast Track Ticket.

3.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

3.4 Nothing in these Conditions affects your statutory rights.

4. Price

The price for your Fast Track ticket is displayed at the Fast Track Kiosk.

5. Purchase

5.1 Fast Track Tickets can be purchased in 2 ways:-

5.1.1 In advance via the Airport website at www.bristolairport.co.uk; or

5.1.2 On the day of travel from any Fast Track Kiosk.

5.2 Kiosk purchases must be made at least 60 minutes before your scheduled flight departure time. Bristol Airport will not be held liable for any missed flight departures resulting from a delay in purchasing a Fast Track ticket. Passengers must be at their specified boarding gate within time to board the aircraft.

5.3 Purchases are only valid for the date printed on the Fast Track Ticket. The dates and time are non transferable.

5.4 You may book up to 6 months ahead of your travel date and in doing so will not be subject to any change in the price which may be introduced before your travel date.

5.5 Every passenger, including infants and babies, requires a Fast Track Ticket in order to use the Fast Track Service.

6. Accuracy of the Information you give us

Your Fast Track Ticket will be recognized by the details on your boarding card. Because of this, your flight number and personal details you gave when purchasing your Fast Track Ticket MUST be accurate and match those printed on your boarding pass. If they do not you will not be permitted to use the Fast Track Service and you will not be entitled to a refund.

7. What to do on Arrival at the Fast Track Security Channel

7.1 It is your responsibility to ensure that you arrive at the Airport in sufficient time to allow for all airport processes to arrive to the gate in time for your flight.

7.2 When you arrive at the Fast Track security channel you must present your Booking confirmation to our employee or agent and insert your boarding card in the Entry Scanner. Please note that you may only enter the Fast Track security channel during your Allocated Time Band.

8. Our Responsibility to You

8.1 Fast Track Tickets will be available for purchase on a ‘first come first served’ basis and we may place a limit on the number of Fast Track Tickets available. Once the maximum level has been reached for any particular period no further Fast Track Tickets will be available. For example, where your party consists of 4 persons but only 2 Fast Track Tickets are available then you can either purchase two Fast Track Tickets and members of your party must use the standard queue lane.

8.2 In exceptional circumstances we may not be able to accommodate you in the Fast Track Channel. If this happens we will give you first priority in other security channels. If we cannot do this we will refund the purchase price to you.

8.3 In purchasing your Fast Track Ticket you acknowledge and accept the possibility of delays at the security search point due to reasons beyond our control such as staff sickness, industrial action, government policy or any other reason. In such circumstances no refund will be offered for your Fast Track Ticket.

8.4 Bristol Airport makes no guarantee as to minimum or maximum numbers of Passengers queuing within Fast Track Security, or that Fast Track Customers will pass through security quicker with the Fast Track Pass than without it.

9. Your Fast Track Ticket

9.1 Your Fast Track Ticket is:-

9.1.1 valid only for the date specified on it.

9.1.2 issued subject to the Airport Byelaws.

9.1.3 our property and must be handed to us on request.

9.1.4 non-refundable at any point prior to travel.

9.1.5 not transferable to alternative dates or capable of surrender or redemption for any reason.

9.1.6 valid only for use with a valid boarding card.

9.1.7 subject to current security regulations outside .of our control.

9.1.8 for single use only. It cannot be used more than once.

9.2 Your Fast Track ticket does not:-

9.2.1 eliminate or diminish the standard security procedure. The standard UK airport security search procedure will apply to all departing passengers.

9.2.2 guarantee any maximum or minimum queue length or queuing time.

10. Flight Cancellations/Delay

In the event of a flight delay or cancellation all purchases are subject to the Air Passenger Charter and any request for a refund must be made in writing to your Airline. In the event of a flight cancellation or delay directly attributable to Bristol Airport you should write to us at :-

Customer Relations
Lulsgate House
Bristol Airport
Bristol
BS48 3DW

11. Customer Feedback

Any customer queries or feedback relating to your Fast Track Ticket should be made to via email.

12. Force Majeure

We shall not be liable for any failure to provide the Fast Track Service or for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, mechanical or systems failures of whatever nature, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, any late or delayed personal transport, taxi, train or bus or other transport services used by you in travelling to the Airport, closure or congestion of the Airport, cancellation or changes of schedules by airlines, and all similar events beyond our control.

1. Introduction

These are the terms and conditions upon which we accept bookings for Fast Track Tickets. It is important that you read them and understand them before completing your Booking.

The Fast Track Conditions also apply and form part of the same contract that is created by a Booking. These are set out below. Again, please read them and understand them before completing your Booking. 

When reading these Booking and Payment Terms the following words or phrases have the following meanings: 

“Allocated Time Band”	The period during which your Fast Track Ticket is valid.
“Booking”	Any booking for a Fast Track Ticket.
“Booking and Payment Terms”	These booking and payment terms.
“Fast Track Conditions”	The conditions published on our website at www.bristolairport.co.uk and displayed at the Fast Track Kiosk.
“Fast Track Kiosk”	Any kiosk at the Airport from which Fast Track Tickets may be purchased.
“Fast Track Service”	The dedicated fast track security channel at the Airport.
“Fast Track Ticket”	A ticket enabling the holder to take advantage of the Fast Track Service.
“We, us, our”	Bristol Airport Limited
“You, your”	Any person who makes a Booking.

The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

These Booking and Payment Terms and any Booking resulting from them are subject to English law.

2. The Agreement between you and us

2.1 These Booking and Payment Terms apply to your Booking. So do the Fast Track Conditions.

2.2 We intend relying on both the Booking and Payment Terms and the Fast Track Conditions. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

2.4 Nothing in these Booking and Payment Terms or the Fast Track Conditions affects your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail confirmation to you in accordance with condition 3 below.

3. How to Book Online

3.1 If you wish to purchase a Fast Track Ticket and wish to book online please complete and send your booking form to us.

3.2 Online purchases must be made at least 1 calendar day before your chosen Allocated Time Band starts.

3.3 Once we have received your completed booking form we will send an e-mail confirmation to you at the address you have given on the booking form. That e-mail confirmation will include a booking reference which you need to quote if you want to contact us about your Booking. Print out this e-mail confirmation and bring it with you to the Airport or present an electronic copy on your device.

3.4 The Booking will be completed when we send our e-mail confirmation.

3.5 Please check straight away that the information given on the Booking confirmation is correct. Let us know immediately if it is not. Our contact details are set out below.

3.6. The Booking is personal to the person making it. It cannot be transferred to any other person.

4. Prices and How to Pay

4.1 The price of your Fast Track Ticket is set out on the booking form and includes VAT.

4.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the booking form. If you book your Fast Track Ticket in conjunction with a booking for our car parks we may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque. If you book only a Fast Track Ticket no additional charge will be made.

5. Comments and Complaints

5.1 Any comments - good or bad - relating to the booking procedure should be made in writing to us at our address below or by email. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint.

5.2 We will try and answer all complaints within 15 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.

6. How to Contact Us

Please click here to email us. 

Write to us at:

Customer Relations
Lulsgate House
Bristol Airport
Bristol
BS48 3DW

These are the terms and conditions upon which we accept bookings on line or by telephone to use the Executive Lounge. It is important that you read them and understand them before completing your Booking.

The Conditions of Use also apply and form part of the same contract that is created by a Booking. These are set out below. Again please read them and understand them before completing your Booking.

When reading the Booking and Payment Terms and Conditions of Use the following words and phrases have the following meanings:

"1903 Lounge”	The executive waiting area operated by the Lounge Operator designated as the ‘1903 Lounge’ and located in the departure area of the Airport as set out in the FAQs.
"Airport"	Bristol Airport.
“Booking”	Any booking for the use of the Executive Lounge at the Airport.
“Booking and Payment Terms”	The booking and payment terms set out below as varied from time to time.
“Booking Period”	The date and period that you specify for your use of the Executive Lounge which commences: (a) for the Escape Lounge, 3 hours before your stated flight departure time; and (b) for the 1903 Lounge, 2.5 hours before your stated flight departure time and ends at your stated flight time.
“Charges”	The charges paid for use of the Executive Lounge in accordance with a Booking.
“Conditions of Use”	The conditions of use set out below as varied from time to time and as displayed at the entrance to the Executive Lounge.
“Customer”	The person, firm or company booking the use of, or named on the Booking for, the Executive Lounge.
“Escape Lounge”	The executive waiting area operated by the Lounge Operator designated as the ‘Escape Lounge’ and located in the departure area of the Airport as set out in the FAQs.
“Executive Lounge”	The executive waiting areas operated by the Lounge Operator in the departure area of the Airport, including the 1903 Lounge and the Escape Lounge, and references to ‘the Executive Lounge’ shall mean the relevant Executive Lounge booked by the relevant Customer.
"FAQs"	The FAQs relating to the Executive Lounge published on our website from time to time.
“Lounge Operator”	The operator of the Executive Lounge from time to time.
“Lounge Operator’s Terms and Conditions”	The Lounge Operator’s terms and conditions which apply to the use of the Executive Lounge from time to time.
“Maximum Stay”	(a) for the Escape Lounge, a continuous period of 3 hours; and (b) for the 1903 Lounge, a continuous period of 2.5 hours both ending at your stated flight departure time which, for the avoidance of doubt, will not be extended due to delays in flight departures.
“We, us, our”	Bristol Airport Limited.
“You, your”	Any person who makes a Booking or (where the context allows) uses the Executive Lounge.

Words in the singular shall include the plural and vice versa, references to any gender shall include the other and reference to legal persons shall include natural persons and vice versa.

The headings are for information only and do not affect the interpretation of the Booking and Payment Terms and Conditions of Use.

We act as a booking agent on behalf of the Lounge Operator for the use of the Executive Lounge. We are not liable for any claim arising out of the use of the Executive Lounge.

Neither we nor the Lounge Operator guarantee that any particular facilities and / or services will be available within the Executive Lounge at any given time.

Force Majeure

Neither we nor the Lounge Operator shall be liable to you for any loss or damage caused to or suffered by you as a direct or indirect result of the provision of the Executive Lounge by or on behalf of the Lounge Operator being prevented, restricted, hindered or delayed by reason of any circumstances outside of our or the Lounge Operator’s control.

Waiver

The right powers and remedies provided pursuant to the Booking and Payment Terms and Conditions of Use are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay in exercising or non-exercising by the Lounge Operator of any rights or remedies under the Booking and Payment Terms and Conditions of Use shall operate as a waiver or release of that right, power or remedy.

Variation

We have the right to change the FAQs, Booking and Payment Terms and / or Conditions of Use from time to time but, once you have made a Booking, the Booking and Payment Terms at the time of your Booking shall apply to that Booking.

Governing Law

The FAQs, Booking and Payment Terms and Conditions of Use and any dispute arising out of or in relation to them (both contractual and non-contractual) shall be governed by and construed in accordance with English law and we, the Lounge Operator and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Data Protection

Please see our website for the terms of our Privacy Statement, which applies to you and your Booking.

Entire Agreement

The FAQs, Booking and Payment Terms and Conditions of Use represent the entire agreement between you and us relating to your use of the Executive Lounge.

1. Introduction

1.1 The Booking and Payment Terms apply to all bookings made to use the Executive Lounge.

1.2 It is important that you, and any person whom you make a Booking on behalf of, read the Booking and Payment Terms and understand them before completing your Booking. By making a Booking, you are entering a contract with us and agree to accept these Booking and Payment Terms.

1.3 Access to the Executive Lounge is subject to availability and you will not be permitted to access the Executive Lounge unless you have made a Booking.

1.4 You will only be permitted to access the Executive Lounge specified on your Booking confirmation so you must ensure that you book the correct Executive Lounge (the Escape Lounge or the 1903 Lounge). Please ensure that you have reviewed and understand the differences between the two Executive Lounges before making a Booking.

2. The Agreement between you and us

2.1 These Booking and Payment Terms and the Conditions of Use apply to your Booking.

2.2 If there is anything you do not understand or do not agree with within the Booking and Payment Terms and / or the Conditions of Use please discuss this with us before you make your Booking.

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes, these will only take effect once in writing and signed by us.

2.4 Nothing in these Booking and Payment Terms or the Conditions of Use affect your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us via our website and we have sent you your Booking confirmation in accordance with condition 3 below.

2.6 If you book over the telephone a binding agreement will exist between you and us when our telephone salesperson gives your booking reference to you in accordance with condition 4 below.

3. How to Book Online

3.1 If you wish to use the Executive Lounge, please use the online booking system on our website.

3.2 Once we have received your completed booking form we will send an email to you at the address given on your booking form. That email will include a booking reference which must be quoted if you contact us about your Booking.

3.3 The Booking will be completed when we send the email to you confirming your booking reference.

3.4 Please ensure that the information on your Booking confirmation is correct and let us know immediately if it is not by emailing us at [email protected]. Please ensure that you keep your Booking confirmation safe as this will be needed to gain entry to the Executive Lounge.

3.5. The Booking is personal to the person making it and those named on the Booking. It cannot be transferred to any other person.

4. Amending or Cancelling a Booking

4.1 Except as set out in condition 4.2 below, you may cancel your Booking at any time before commencement of the Booking Period and you will be refunded the Charges you have paid.

4.2 If you cancel your Booking less than 48 hours before the start of the Booking Period we will deduct an administration fee of GBP £5.00 from your refund.

4.3 If you do not use the Executive Lounge for any reason without following the cancellation procedures set out in these Booking and Payment Terms, you will not be entitled to a refund.

Cancellation or Amendment online

4.4 You can cancel or amend your Booking online at our website by visiting the “Manage My Booking” section.

Cancellation or Amendment by telephone

4.5 You can cancel or amend your Booking by calling us on 0371 334 4444.

Cancellation or Amendment by email

4.6 You can cancel or amend your Booking by emailing us at [email protected].

Cancellation or Amendment by post

4.7 We advise that any cancellation requests are submitted by email, telephone or via the “Manage My Booking” section on our website. If you choose to submit your cancellation request by post, your cancellation will not take effect until we receive your letter. Therefore, you take the risk of your letter being delayed or lost in the post. We suggest that, if you do cancel by post, you telephone us to check that we have received your cancellation request. Any cancellation requests submitted by letter which are not received or which are received less than 48 hours before the start of the Booking Period will be subject to the administration fee as set out in condition 4.2 above.

5. Charges and How to Pay

5.1 The Charges quoted include VAT and are fixed when you make your Booking.

5.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the booking form. We may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque.

6. What to do on Arrival

6.1 When you arrive at the Executive Lounge you must present your Booking confirmation. Admission will be at the absolute discretion of the Lounge Operator and will only be allowed to the person(s) named in the Booking.

6.2 Physical tickets to the Executive Lounge will not be issued by us or the Lounge Operator.

7. Period of Use

7.1 The period during which you can use the Executive Lounge is limited to the Maximum Stay. If your flight is delayed, you are not entitled to stay in the Executive Lounge after the Maximum Stay.

7.2 Neither we nor the Lounge Operator accept any liability if you cannot use the Executive Lounge for the whole or any part of your Booking Period.

8. Comments and Complaints

8.1 Any comments relating to the booking procedure should be made in writing to us (at the address set out below) or by clicking here. When contacting us in relation to a complaint, please provide as much information as possible. This will make it easier for us to deal with your complaint.

8.2 We endeavour to respond to all complaints within 15 working days of receipt. If we cannot respond within this timeframe, we will tell you when we expect to be able to respond.

8.3 Any comments relating to the Executive Lounge should be addressed to the Lounge Operator at its registered office.

9. How to Contact Us

By Email

Email us at: [email protected]

In Writing

Write to us at: Bristol Airport Limited, Customer Relations, Lulsgate House, Bristol Airport, Bristol BS48 3DW.

1. General

1.1 These Conditions of Use set out the basis on which you are permitted to use the Executive Lounge. The Conditions of Use apply and form part of the contract created by a Booking.

1.2 It is important that you, and any person whom you make a Booking on behalf of, read the Conditions of Use and understand them before making a Booking and using the Executive Lounge. By making a Booking, you are entering a contract with us and agreeing to the Conditions of use.

2. Formation of Contract

2.1 The Executive Lounge is provided and operated by the Lounge Operator subject to these Conditions of Use, which you agree to and accept by booking the Executive Lounge, paying the Charges and / or using the Executive Lounge.

2.2 No representative, employee or salesperson or agent of the Lounge Operator or us has authority to vary, amend or waive any of these conditions.

3. Executive Lounge Facilities

3.1 All specifications, descriptions, drawings, photographs or illustrations of the Executive Lounge and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by you or treated as binding or as forming part of these conditions or any contract with you.

3.2 The Lounge Operator shall use its reasonable endeavours to make the Executive Lounge available during the hours advertised, but reserves the right to vary the hours of operation or to close the Executive Lounge due to refurbishment, relocation or otherwise in which case an alternative Executive Lounge will be provided or a refund of the Charges will be made at the discretion of the Lounge Operator.

3.3 The Lounge Operator shall use its reasonable endeavours to ensure a suitable environment is maintained in the Executive Lounge including but not limited to keeping the Executive Lounge clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the Executive Lounge of any persons whose behaviour is unsuitable.

3.4 Both we and the Lounge Operator reserve the right to refuse your entry to the Executive Lounge:

3.4.1 for any statutory, regulatory or Airport policy reasons including but not limited to security, health and safety policies or fire regulations;

3.4.2 for any other reason deemed appropriate by us or the Lounge Operator, including (but not limited to):

3.4.2.1 capacity limitations;

3.4.2.2 you or a member of the party who you are travelling with being intoxicated;

3.4.2.3 unacceptable behaviour, including verbal or physical actions or abuse towards staff members or any other person; and

3.4.2.4 any other conduct which we deem unacceptable, including behaviour which may disturb or offend other customers.

3.5 In order to maintain customer expectations, children under the age of 12 are only permitted to enter the Executive Lounge if accompanied and supervised by an adult at all times.

3.6 The Executive Lounge forms part of the Airport and is subject to Airport Byelaws from time to time in force.

3.7 Neither we nor the Lounge Operator guarantee that any particular product, service or facility will be available in the Executive Lounge at the time of your visit.

3.8 Customers under the age of 18 are not permitted to consume alcohol whilst in the Executive Lounge and you may be asked to provide satisfactory proof of age before you are served alcohol.

3.9 Your Booking is valid only for the Executive Lounge specified on your Booking confirmation (the Escape Lounge or the 1903 Lounge), and you will not be entitled to enter any other Executive Lounge.

4. Charges

4.1 The Charges payable for the Executive Lounge shall be as stated in the Lounge Operator’s price list (current at the date of the Booking). Prices are inclusive of VAT.

5. Terms of Payment

5.1 You must pay the Charges at the time of making your booking.

5.2 Unless otherwise agreed in writing, you shall not be entitled to any discount or refund.

6. Customer's obligations

6.1 In order to use the Executive Lounge, you must at all times:

6.1.1 dress to a smart casual standard reasonably expected from someone entering an executive style restaurant or lounge and take note of any items that you are not permitted to wear in the Executive Lounge as set out in the FAQs;

6.1.2 not smoke and not excessively drink alcohol;

6.1.3 not remove food, drink, newspaper or magazines from the Executive Lounge;

6.1.4 not sleep in the Executive Lounge;

6.1.5 not misbehave, act in a drunk or disorderly way or cause disruption or annoyance to other customers;

6.1.6 observe Airport Byelaws;

6.1.7 comply with the directions and requests of staff employed at the Executive Lounge;

6.1.8 be polite and considerate to all others in the Executive Lounge; and

6.1.9 comply with all requests made by us and / or the Lounge Operator in relation to safety and security.

6.2 If at any time we or the Lounge Operator, at its discretion, deems you to be in breach of any of the Condition of Use, including those set out in condition 6.1 above, we and / or the Lounge Operator reserve the right to exclude entry, remove you from the Executive Lounge and no refund will be given.

7. Limitation on Liability

7.1 Subject to condition 7.2, we nor the Lounge Operator shall under any circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise.

7.2 Neither we nor the Lounge Operator exclude or limit loss arising from death or personal injury caused by negligence.

7.3 Subject to condition 7.2 above, the aggregate liability of the Lounge Operator and / or us, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to you for any loss or damage (whether asserted by you or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by you for the use of the Executive Lounge.

7.4 Neither us nor the Lounge Operator shall under any circumstances be liable for you failing to board your flight and neither us nor the Lounge Operator has any obligation to make flight announcements. It is your responsibility to ensure that you monitor your flight departure time and leave the Executive Lounge with enough time to reach your departure gate.

7.5 Neither us nor the Lounge Operator shall under any circumstances be liable or responsible for your personal belongings, and you shall take any personal belongings into the Executive Lounge solely at your own risk.

7.6 All information, recommendations and advice given by or on behalf of the Lounge Operator to you regarding Airport services or flight details are given without liability on the part of the Lounge Operator.

7.7 You shall compensate the Lounge Operator, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising out of or in connection with the use by you of the Executive Lounge which is caused directly or indirectly through your act or omission, wilful misconduct or negligence.

7.8 We nor the Lounge Operator accept any liability for you or a member of the party you are travelling with drinking excessively. The Lounge Operator reserves the right to limit alcohol consumption for any reason it deems appropriate, including ensuring that you are not intoxicated prior to boarding a flight. It is your responsibility to ensure that you are fit to fly on your booked flight and that you meet any requirements of the airline operator you are flying with.