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Terms and Conditions

1. Car Parking

2. Fast Track (Security fast track)

3. Executive Lounge

NOTE
Click on the appropriate section heading for a link to the relevant provisions.

Car Parking

Booking and Payment Terms

1. Introduction

1.1 These are the terms and conditions upon which we accept bookings on line or by telephone to park at our Car Parks. It is important that you read them and understand them before completing your Booking.

1.2 Our Conditions of Parking also apply and form part of the same contract that is created by a Booking. These are set out below. Again please read them and understand them before completing your Booking.

1.3 When reading these Booking and Payment Terms the following words or phrases have the following meanings:-
“Booking” means any booking for the parking of a Vehicle in a Car Park. “Booking” includes both a Flexible Booking and a Non-Flexible Booking.

“Booking Fee” means the total charges made for making a Booking. Depending on how you book the Booking Fee may consist of:-

  • a charge for using a debit or credit card (condition 8.3);
  • a charge for sending a Booking confirmation to you by post (condition 3.3 and 4.3);
  • a charge for sending a Booking confirmation to you by SMS message (condition 3.6);
  • a charge for making a Booking over the telephone (condition 4.6);
  • any other fees or charges notified to you before you confirm your Booking. 

The Booking Fee is separate from, and in addition to, the price you pay for parking.

“Booking and Payment Terms” means these booking and payment terms.

“Booking Period” means the period commencing on the date and time you specify as your date of entry to the Car Park, and ending on the date and time that you specify for leaving it in each case at the time your Booking is made or pursuant to a Permissible Amendment.

“Car Parks” means the car parks controlled by us and “Car Park” means any one of them.

“Conditions of Parking” means the conditions of parking published on our website at www.bristolairport.co.uk and displayed at the entrance to our Car Parks.

“Tariff Board” means any board or notice at a Car Park displaying the charges to be paid for parking.

“Flexible Booking” means a Booking which can be cancelled in accordance with our cancellation policy at condition 7.

“Non-Flexible Booking” means a Booking which cannot be cancelled or amended save for Permissible Amendments.

“Permissible Amendments” means only amendments to:-

  • time of entry but only on the Booking commencement date;
  • vehicle registration details;
  • flight details; and/or
  • driver details.

“Vehicle” means any vehicle which is parked in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

“We, us, our” means Bristol Airport Limited.

“You, your” means any person who makes a Booking or (where the context allows) uses a Car Park for the parking of a Vehicle.

1.4 The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

1.5 These Booking and Payment Terms and any Booking resulting from them are subject to English law.

2. The Agreement between you and us

2.1 These Booking and Payment Terms apply to your Booking. So do the Conditions of Parking.

2.2 We intend relying on both these Booking and Payment Terms and the Conditions of Parking. If there is anything you do not understand or do not agree with please discuss this with us before you making your Booking.

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

2.4 Nothing in these Booking and Payment Terms or the Conditions of Parking affect your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed Booking form to us and we have sent our e-mail acknowledgement to you in accordance with condition 3 below.

2.6 If you book over the telephone a binding agreement will exist between you and us when our telephone sales person gives your booking reference to you in accordance with condition 4 below.

3. How to Book Online

3.1 If you wish to park your Vehicle in one of our Car Parks and wish to book online please complete and send your Booking form to us.

3.2 Once we have received your completed Booking form we will send an e-mail to you at the address you have given on the Booking form. Our e-mail will include a booking reference which you need to quote if you want to contact us about your Booking. The Booking will be completed when we send that e-mail. You will not be charged for this e-mail. It is your responsibility to ensure you provide us with a valid e-mail address to which you have access. We cannot be held responsible should you not receive our confirmation for any reason.

3.3 In the event that you cannot provide us with an e-mail address, we will post the confirmation to you at the mailing address you provide on the Booking form. An additional fee (which is specified on the Booking form) is payable for every confirmation notice that is posted to you. The Booking is made when we post that confirmation to you.

3.4 Please check straight away that the information given on the Booking acknowledgement either pursuant to condition 3.2 or condition 3.3 is correct. Let us know immediately if it is not. Our contact details are set out below.

3.5. The Booking is personal to the person making it. It cannot be transferred to any other person.

3.6. You can choose to receive your booking confirmation number via SMS text message as well as by email. The fee for the SMS message will be taken at the time of payment for parking and will be part of the total transaction value. The cost of the SMS text message is non-refundable. If you choose to receive the SMS text message, up to 3 messages will be sent advising of your car park purchase and road traffic updates based on the postcode given for your home address and the postcode of Bristol Airport. The SMS text message service is provided by a third party and we cannot be held responsible for the content or timing of information within the messages.

If you book online, we may send e-mails to you that are relevant to your Booking. We may also send to you details of future car parking offers. If you do not want to receive such e-mails, please tell us be e-mailing us at carparkadmin@bristolairport.com.

4. How to Book over the Telephone

4.1 If you wish to park your Vehicle in one of our Car Parks please call us on 0871 334 4450. (Calls from UK BT land lines will cost no more than 9 pence per minute. Calls from mobiles and other networks may vary).

4.2 Our telesales staff will complete your Booking form by taking the relevant details from you. On completion of the booking you will be given a Booking reference which you need to quote if you want to contact us about your Booking.

4.3 The Booking will be completed when we give you your Booking reference. If you provide us with an e-mail address we will e-mail a confirmation of your Booking to you. You will not be charged for this e-mail. In all other cases we will post the confirmation to you at the mailing address you provide on the Booking form. There will be an additional charge for sending this Booking confirmation to you. Details of this charge will be given to you by the person who takes your Booking.

4.4 Please check straight away that the information given on any Booking acknowledgement is correct. Let us know immediately if it is not. Our contact details are set out below.

4.5 The Booking is personal to the individual named on the Booking form. It cannot be transferred to any other person.

4.6 In addition to the fee payable if you ask us to send a postal confirmation of your Booking in accordance with condition 4.3, Bookings made over the telephone via our car parking call centre will incur an additional fee. Again you will be informed of the fee before you complete your Booking. These fees will be shown separately in the Booking confirmation so they are clearly visible.

5. Change to the Booking Period

5.1 No refund will be made if your stay is shorter than the Booking Period. If you arrive early or leave late so your Vehicle is parked in a Car Park on days outside the Booking Period, you will be charged for those extra days at the rate specified on the Tariff Board applicable to the Car Park in which you have parked your Vehicle. This will be the case even if your total stay is no longer than the Booking Period. Please note that the rate that you are charged for this extra stay will be the rate that would have been charged for it had you not pre-booked. In the case of the Silver Zone Car Park, additional days stayed in excess of the Booking Period will be charged at the current Long Stay gate tariff for those additional days.

5.2 In the Silver Zone Car Park, a minimum charge of 5 calendar days applies to all Bookings. If you amend your arrival or return date so that your total stay is less than 5 calendar days, no refund will be given to you and the provisions of condition 5.3 will apply.

5.3 If you return early to collect your vehicle this will result in a substantial number of additional vehicle movements within the area in which your vehicle is parked. We will charge you an additional charge of no more than £10.

5.4 If your Booking is a Non-Flexible Booking and for any reason you enter the Car Park on any day other than the Booking commencement date you will be charged in addition:-

5.4.1 a sum equivalent to the difference you would have paid had your Booking been a Flexible Booking; and

5.4.2 an administration charge not exceeding 10 per cent of the total value of your Booking including the additional payment referred to in condition 5.3.1 above.

5.5 The charge we make pursuant to conditions 5.3 and 5.4 will be charged to the debit or credit card used by you to make your Booking.

6. Booking Spaces for Persons with Reduced Mobility (PRM)

6.1 Our Car Parks have PRM spaces for use by blue badge holders, but unfortunately we cannot accept bookings specifically for these spaces. If you have any particular requirements, please contact a member of staff on arrival. There is a help button and assistance contact number at the entrance to every Car Park.

6.2 In the Silver Zone Car Park, PRM spaces are available adjacent to the reception building. If you need any assistance, please contact the duty receptionist.

7. Cancelling or Amending a Booking

Flexible Bookings

7.1 If your Booking is a Flexible Booking you may cancel your Booking, for any reason, at any time up to the start of the Booking Period. If you cancel less than 48 hours before the start of the day you are due to arrive at a Car Park, we will charge an administration fee. For example, if you book to arrive on 5th January at 2pm, an administration fee will be charged if you cancel at any time after 2pm on 3rd January. In all other cases you will receive a full refund of the price you paid for the Flexible Booking. However, we will not refund the Booking Fee.

7.2 If you have a Flexible Booking and want to cancel it, you must contact us (our contact details are below). There are various ways you can cancel though in each case you need to quote your name, address, vehicle description, Booking reference, and Booking Period.

Cancellation or Amendment online

You can cancel or amend your Flexible Booking on line at www.bristolairport.co.uk by clicking on “Manage My Booking”. Subject to condition 7.1 there will be no additional charge for this.

Cancellation or Amendment by telephone

You can cancel or amend your Flexible Booking by calling us on the number set out in Condition 4.1 above. All bookings amended via telephone will incur an additional amendment charge payable at the time of the amendment, in addition to any charge payable under condition 7.1.

Cancellation or Amendment by e-mail

You can cancel or amend your Flexible Booking by e-mail to carparkadmin@bristolairport.com.

If you wish to cancel or amend your Flexible Booking, we recommend that you e-mail or telephone us or cancel or amend online as soon as you can. You can write to us though if you do your cancellation will not take effect until we receive your letter. Therefore, you take the risk of your letter being delayed or lost in the post. We suggest that if you do cancel by post, you telephone us in good time to check that we have received your cancellation.

Amendments to the Booking Period may incur an additional fee or partial refund to cover the new Booking Period. Any such fee or refund will be debited or credited at th time of processing.

7.3 You will be charged in full for your Flexible Booking if you:

7.3.1 do not cancel your Booking before the start of the Booking Period (though cancellation will be subject to the administration fee referred to in Condition 7.1);

7.3.2 arrive at the Car Park later than the start of the Booking Period; or

7.3.3 leave the Car Park before the end of the Booking Period.

Charges for Cancellation or Amendment of or to Flexible Bookings

7.4 Charges for cancellation of or amendment to Flexible Bookings are set out in the Booking form and will be notified to you before you completed your Booking.

Non-Flexible Bookings

7.4 If your Booking is a Non-Flexible Booking, no refund will be payable if you cancel or amend the Booking for any reason. Nor will we refund the Booking Fee. You must pay for parking and all Booking Fees in full.

7.5 You will be charged in full for your Non-Flexible Booking if you:

7.5.1 arrive at the Car Park later than the start of the Booking Period;

7.5.2 leave the Car Park before the end of the Booking Period; or

7.5.3 do not use the Car Park for any reason.

8. Prices and How to Pay

8.1 The price that you are quoted includes VAT and is fixed when you make your Booking.

8.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the Booking Form. We may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque.

9. What to do on Arrival

Silver Zone

9.1 We do not issue tickets in our Silver Zone Car Park.

9.2 When you arrive at the Silver Zone Car Park, cameras will record your Vehicle registration plate and recognise your Booking. The camera will also record images of your Vehicle for safety and security reasons and also with a view to establishing whether there is any existing damage to your Vehicle. The barrier will automatically raise and lower.

9.3 When you leave the Silver Zone Car Park the barrier will automatically raise if you have collected your keys and have checked out at reception.

Other Car Parks

9.4 When you arrive at any other Car Park, Automatic Number Plate Recognition (ANPR) cameras will read your Vehicle registration plate and recognise your Booking. Touch the button on the machine at the barrier to be issued with a ticket. When you leave the Car Park, you must insert the same ticket at the exit barrier. You must ensure you use the same Vehicle to enter the Car Park as stated in your Booking. If this is not possible for any reason, please contract us at least 48 hours before your arrival to amend your details, or use the online “manage my booking” facility.

9.5 In the Long Stay, Short Stay and Premier Car Parks, our ANPR cameras may not be able to read your Vehicle number plate if it has been altered, personalised or is non-standard in any respect. In such circumstances, your entry ticket will have “Payment Required at Paystation” printed on it. In this event, you should collect your Vehicle and report to the Long Stay Exit Kiosk on your return. We cannot be responsible for any delays caused as a result of this.

All Car Parks

9.6 Please ensure you follow the instructions on your Booking confirmation carefully. Your Booking is valid only for the Car Park for which you have paid. If you enter a different Car Park from the one you have booked, or you enter the Car Park using a different Vehicle from that stated on your Booking you will incur a charge for your length of stay in that Car Park at the rate specified on the relevant Tariff Board. In this case, we will not refund the cost of your original Booking or the Booking Fee.

10. Vehicles Permitted in our Car Parks

10.1 We only accept Bookings for cars and small vans (in both cases without trailers). You are not entitled to a refund if we refuse entry into a Car Park because your Vehicle exceeds the size limits we impose. Please contact us before you make your Booking (our contact details are below) if you wish to check whether your Vehicle will be accepted.

10.2 For larger Vehicles, or Vehicles with trailers, you should contact us directly for a quote before you make your Booking. Our contact details are below.

10.3 If you park a Vehicle larger than a car or small van, or a Vehicle with a trailer, in a Car Park without our prior approval, you will incur an additional charge. This additional charge will be the charge for parking an additional Vehicle(s) in the additional space(s) that your Vehicle occupies for the duration of your stay at the rate specified on the Tariff Board. This additional charge must be paid before you exit the Car Park. In order to recover this charge an envelope will be placed on your windscreen containing your additional parking ticket. You must insert this ticket at any paystation and pay the sum demanded. Until you do this you will not be permitted to leave the Car Park.

10.4 When you book you may be required to specify the make, type, and registration number of the Vehicle to which the Booking relates. You may change these details at any time before you arrive at the Car Park.

11. Our Responsibility to You

11.1 Once you have booked and we have received payment for that Booking, you are entitled to park the designated Vehicle in your selected Car Park. Your Vehicle will be subject to the Conditions of Parking.

11.2 In exceptional circumstances we may not be able to accommodate you in your chosen Car Park. If this happens we will upgrade you to a more expensive Car Park if we can at no additional charge. If we cannot do this and you have to park in a less expensive Car Park, we will refund the difference in price to you.

11.3 On very rare occasions we may not be able to accommodate you at all. If this happens, we will let you know as soon as possible and we will try and make alternative arrangements for you, though we cannot guarantee to find you a parking space. In this event we will give you a full refund (including a refund of the Booking Fee), but that will be the full extent of our liability to you in these circumstances.

11.4 We do not accept liability if we cannot honour your Booking or if you are unable to use a Car Park due to an event beyond our reasonable control. A non-exhaustive list of such events is set out in condition 11.5. In such circumstances, you are not entitled to a refund or to make any other change to your Booking. Condition 7 will apply if you wish to cancel or amend your Booking.

11.5 Events referred to in condition 11.4 include (but are not limited to) war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic ash cloud, government regulations, closure or congestion of roads or airports, and/or cancellation or changes of schedules by airlines.

12. Check in Time

12.1 It is your responsibility to ensure that you leave enough time to get from your Vehicle to check-in within the time limits required by your airline. You must allow for delays in waiting for transport between the Car Park and the Terminal Building.

12.2 Under no circumstances do we accept liability to you if you miss your flight, even if the delay is due to traffic congestion within or near to the Airport, or due to the advertised frequency of transport from the Car Park to the Terminal Building not being maintained for any reason.

11.3 We give no guarantee as to the frequency of transport between Car Parks and the Terminal Building in any event.

13. Comments and Complaints

13.1 Any comments - good or bad - relating to the booking procedure should be made in writing to us at our address below or by e-mail to carparkadmin@bristolairport.com. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint. For complaints please contact us via the “contact us” section of our website at www.bristolairport.co.uk/contact-us and click on the “complaints” link.

13.2 We will try and answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so. If you need to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.

14. How to Contact Us

By E-mail

E-mail us at : carparkadmin@bristolairport.com

By Telephone

Telephone us on : 01275 473747 (between 09:30 and 17:00 hours Monday-Friday excluding public holidays). For new Bookings or to cancel or amend an existing Booking please telephone 0871 334 4450.

In Writing

Write to us at : Bristol Airport Limited, Car Park Administration Team, Administration and Security Building, Bristol Airport, Bristol BS48 3DY. 

Conditions of Parking

THESE ARE THE TERMS ON WHICH YOU AGREE TO USE OUR CAR PARKS. IT IS IMPORTANT THAT YOU READ THEM AND UNDERSTAND THEM. THEY EXPLAIN YOUR RIGHTS AND OBLIGATIONS. THEY ALSO CONTAIN DETAILS OF MATTERS FOR WHICH WE DO NOT ACCEPT RESPONSIBILITY.

THE CONDITIONS OF PARKING APPLY TO ALL BOOKINGS TO USE OUR CAR PARKS WHETHER BOOKED DIRECT WITH US OR VIA ANY THIRD PARTY.

1. Definitions

1.1 “Airport “ means Bristol Airport.

1.2 “Airport Byelaws” means our current byelaws from time to time.

1.3 “Booking and Payment Terms” means the terms of booking subject to which Car Park bookings are made.

1.4 “Car Care Service” means the vehicle cleaning service provided to you in according with the provisions of condition 19.

1.5 “Car Parks” means the car parks controlled by us. It also includes, where the context allows, the approaches to and exit roads from the Car Parks. “Car Park” shall be interpreted accordingly.

1.6 “Conditions of Parking” means the conditions of parking set out below.

1.7 “EDOPU Car Park” means the Express Drop Off & Pick Up Car Park situated adjacent to the Terminal Building.

1.8 “Meet & Greet Service” means the Meet & Greet Service operated from the EDOPU Car Park.

1.9 “Reception Area” means the valet parking reception area in the Silver Zone Car Park.

1.10 “Silver Zone Car Park” means the Car Park from which we operate Valet Parking, where you check your keys in at the Reception Area on arrival and your Vehicle will be moved to a secure on-site parking area.

1.11 “Tariff Board” means any board or notice at the Car Park displaying the charges to be paid for parking.

1.12 “Valet Parking” means a method of parking whereby you park in the Reception Area and check your Vehicle keys in with us and we park your Vehicle in a space that we select.

1.13 “Valet Parking Agreement” means any agreement between you and us for the provision by us of Valet Parking (and if you so elect) the Car Care Service in respect of a Vehicle.

1.14 “Valet Parking Service” means the vehicle collection and delivery service operated by us from the Silver Zone Car Park.

1.15 “Vehicle” means any vehicle which is parked in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

1.16 “We, us, our” means Bristol Airport Limited.

1.17 “Your, you” means any person who uses the Car Park for the parking of a Vehicle.

The headings are for information only and do not affect the interpretation of these Conditions of Parking.

2. The Agreement between you and us

2.1 These Conditions of Parking apply to your use of a Car Park.

2.2 We intend relying on these Conditions of Parking. If there is anything you do not understand or do not agree with please discuss this with us before you enter the Car Park or leave your Vehicle with us.

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

2.4 Nothing in these Conditions of Parking affect your statutory rights.

2.5 If you have agreed on-line to park your Vehicle in a Car Park a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail acknowledgement to you in accordance with Condition 3 of our Booking and Payment Terms. If you book through our telephone booking service you will be asked by our telephone salesperson to confirm that you understand that your booking is subject to these Conditions of Parking. Your application will not be accepted until you confirm this.

2.6 If you ask us to post the booking confirmation to you a binding agreement will exist when we post this confirmation.

2.7 In all other cases a binding agreement will exist between you and us when you take your parking ticket on entry to a Car Park. By taking a parking ticket you are deemed to have agreed with these Conditions of Parking.

3. Charges

3.1 The sums we charge for parking in the Car Parks will be displayed on the Tariff Board and can be altered at any time at our discretion. Any changes will not affect you if you have already booked or taken a car parking ticket on entry to the Car Park.

3.2 If you have not prepaid when you booked you can pay at any of the Pay Machines situated in the Baggage Reclaim Area; the Arrivals Hall or at various locations around the Car Parks. Please ensure you pay immediately before you collect your Vehicle. You must leave the Car Park within 10 minutes of making payment or otherwise you will be required to pay for any additional stay at the rate specified on the Tariff Board applicable to the Car Park in which your Vehicle is located.

3.3 In the case of the Silver Zone Car Park, you must pre-book your parking before entry. If you fail to do so, you must pay for parking at the Long Stay gate price for the duration of your stay before your Vehicle is permitted to exit the Silver Zone Car Park.

3.4 IN the case of the EDOPU Car Park, you must pay the appropriate fee (as specified on the Tariff Board) for your stay at the exit barrier before leaving the Car Park.

3.5 In the event of any Pay Machine failure, you are responsible for finding a Pay Machine that works. We also reserve the right to collect the charges for parking at the exit of the Car Park as Vehicles leave.

4. Tickets

4.1 The ticket issued is valid only for the Vehicle in respect of which it is issued. Your ticket does not entitle you to use any particular space in the Car Park or to priority over other customers.

4.2 All tickets are our property.

4.3 Keep your ticket with you when you leave your Vehicle. If you lose your ticket you will be charged at the rate specified on the Tariff Board for the full length of your stay.

4.4 If you are permitted to pay by credit/debit card, the cards which we will accept will be exhibited on the relevant Tariff Board and/or on the Pay Machine. We will debit against your card the tariff charge appropriate for your stay at the Car Park (or at the rate specified on the Tariff Board if you lose your ticket) together with the credit card surcharge specified on the Tariff Board.

5. Safety in the Car Park

5.1 You must drive and park carefully and with due care and attention at all times.

5.2 You are responsible for the safety of your passengers, particularly children. You must not allow them to be put in danger, or where they could cause an accident. In particular, children must not play in the Car Park and must not be left unaccompanied.

5.3 You should always be aware of other Vehicles in motion.

5.4 You must comply with all directions and signs from time to time posted in the Car Park and all instructions or requests given or made from time to time by any of our employees or agents for regulating traffic and controlling the positioning of Vehicles within the Car Park.

5.5 You must ensure that animals are kept secured on a lead when outside your Vehicle.

5.6 You are responsible for any damage or injury you cause whilst driving or parking your Vehicle. We will use all information available to us, including but not limited to ANPR data, CCTV and booking records, to investigate incidents. If requested, we will supply our records and information to the police or insurance companies.

6. Securing Your Vehicle

Before leaving your Vehicle in any of our Car Parks, you must ensure that:

6.1 your Vehicle is securely locked;

6.2 all the windows of your Vehicle and any sunroof are securely locked;

6.3 your handbrake is fully engaged and your Vehicle left in gear (or, if it is an automatic, left in “Park” mode);

6.4 no person or animal is left in your Vehicle;

6.5 no possessions or valuables are left in the Vehicle; and

6.6 if your Vehicle is fitted with a steering lock, immobiliser or similar devise, you engage it unless you have parked in the Silver Zone Car Park, where you should inform staff in the Reception Area of any such device before boarding the bus to the Terminal Building. If required by a member of our staff, you must leave any keys or passcodes for such devices with us or disengage them.

7. Moving and Relocation of Vehicles

THIS CONDITION APPLIES TO ALL VEHICLES AND NOT JUST VEHICLES BOOKED UNDER THE VALET PARKING SERVICE OR THE MEET AND GREET SERVICE.

7.1 We reserve the right to move your Vehicle within the Car Park by driving or otherwise to such extent as we think in our discretion may be reasonably necessary to avoid obstruction.

7.2 We also reserve the right where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency or otherwise to remove any Vehicle at any time to any other location as we reasonably deem appropriate.

7.3 To the extent that it may be necessary to do so in the exercise of the rights given to us in these Conditions of Parking, we, our employees servants or agents have the right to drive or otherwise take any Vehicle out of the Car Park (including on to the public highway) or tow it away.

7.4 We reserve the right to enter a Vehicle (and to use force if necessary) in such a manner as we think necessary without being liable for damage caused to facilitate the exercise of the rights given to us in these Conditions of Parking or to abate any nuisance caused by your Vehicle.

7.5 We reserve the right to move or tow away your Vehicle, without notice, if it is parked in any roadway or on any other non-designated parking area. If we do so, we will charge you for the removal.

7.6 In the case of the Silver Zone Car Park or Meet & Greet Service, we or our agents may move your Vehicle to an on-site, secure location.

7.7 It is your responsibility to ensure your Vehicle is both serviceable and roadworthy when entering any of our Car Parks and it is an express condition of our agreement with you that it is serviceable and roadworthy. If we are unable to start your Vehicle for any reason we reserve the right to “jump-start” your Vehicle to enable us to exercise our rights in this Condition 7. We will use reasonable care when we do this though we will not be responsible for any damage caused by jump-starting your Vehicle unless proved to be caused by our negligence.

8. Abandoned Vehicles

8.1 We recommend that you tell one of our staff, when you arrive at the Car Park, if you intend to leave your Vehicle in the Car Park for longer than 28 days. Unless you tell us this, or you have pre-booked for longer than 28 days we will be entitled to assume that your Vehicle has been abandoned.

8.2 Abandoned Vehicles will be disposed of in accordance with Airport Byelaws.

9. What should you do in the case of damage to or theft of from your Vehicle

IMPORTANT: YOU MUST FAMILIARISE YOURSELF WITH THE PROVISIONS OF CONDITION 9 AS FAILURE TO OBSERVE THE REQUIREMENTS OF CONDITION 9 STRICTLY WILL AFFECT YOUR RIGHT OF RECOVERY AGAINST US (IF ANY)

Possessions/Valuables

9.1 You must not leave any possessions or valuables in your Vehicle whilst it is parked in our Car Parks.

Theft from or Damage to your Vehicle

9.2 You must examine your Vehicle before you leave the Car Park. You must do this irrespective of the time you collect your Vehicle or the weather conditions at the time. We will not be liable in any circumstances where you draw to our attention to any damage to your Vehicle after you leave the Car Park which would have been apparent from any inspection.

9.3 If your Vehicle is damaged or stolen whilst it is in a Car Park you must:-

9.3.1 immediately, and before leaving the Car Park, inform a member of our staff. In the case of the Silver Zone Car Park, this should be reported at the Reception Desk. In the case of all other Car Parks, reports must be made at the Long Stay exit kiosk or at the Customer Information Point inside the Terminal Building;

9.3.2 (in the case of theft) immediately inform the Police; and

9.3.3 notify your insurer promptly.

9.4 When you report any incident to us in accordance with condition 9.2 we will complete an incident form which you will be asked to sign. If you believe you have a claim against us you must act in accordance with condition 9.5 below IN ADDITION to completing the incident form.

9.5 If you believe you have a claim against us for any reason you must ensure that within 72 hours of discovering any loss or damage you write to us at our address stated below telling us exactly what happened, and what you are claiming. If you delay doing so, it may be impossible for us to establish exactly what happened or who (if anyone) is to blame. We will not consider any claim unless it is made within this 72 hour period.

What happens if your Vehicle cannot be driven as a result of damage caused by us?

9.6 If your Vehicle cannot be driven we will:-

9.6.1 make arrangements to have your Vehicle recovered at our cost;

9.6.2 arrange a hire vehicle for you in accordance with the provisions of condition 9.7.

9.7 We have arrangements with various hire companies at the Airport and we will only be liable for the hire costs in circumstances where you allow us to arrange a hire car on your behalf. The hire car we arrange for you will be broadly equivalent in size and specification as your Vehicle. For the avoidance of doubt, we will have no liability for hire costs if you choose to hire a car yourself.

9.8 If you wish to make a claim against us for repairs to your Vehicle you should not under any circumstances have those repairs undertaken until we have had a reasonable opportunity to inspect your Vehicle. You must obtain quotations from three garages before having repairs undertaken and send those quotations to us. We will only be liable to cover the costs of those repairs if you have those repairs undertaken at the garage we select from quotations you supply. In the meantime we will continue to meet the hire costs to which condition 9.7 refers.

9.9 If you have your Vehicle repaired before we have been given opportunity to inspect it or you have the repairs undertaken without giving us the opportunity to review and select a quotation as required by condition 9.8 we will have no liability for repair costs.

What happens if your Vehicle can be driven safely after it has been damaged by us?

9.10 If your Vehicle can be driven safely you must not have your Vehicle repaired otherwise than in accordance with the provisions of conditions 9.11 - 9.13. If you do not observe the requirements of conditions 9.11 and 9.13 we will have no liability to you in respect of any damage caused by us.

9.11 If you have your Vehicle repaired before we have been given opportunity to inspect it or you have the repairs undertaken without giving us the opportunity to review and select a quotation as required by condition 9.8 we will have no liability for repair costs.

9.12 If you wish to make a claim against us for repairs to your Vehicle you should not under any circumstances have those repairs undertaken until we have had a reasonable opportunity to inspect your Vehicle. You must obtain quotations from three garages before having repairs undertaken and send those quotations to us. We will only be liable to cover the costs of those repairs if you have those repairs undertaken at the garage we select from the quotations you supply.

9.13 We have arrangements with various hire companies at the Airport and we will only be liable for the hire costs of your vehicle in circumstances where you allow us to arrange a Hire Car on your behalf while your Vehicle is being repaired. The hire car we arrange for you will be broadly equivalent in size and specification as your Vehicle. For the avoidance of doubt, we will have no liability for hire costs if you choose to hire a car yourself.

10. Damage to other vehicles or property within the Car Park

10.1 Should you damage another Vehicle or any part of a Car Park you must report the matter immediately to a member of our staff and give him or her the registration numbers of any Vehicles involved together with your full name and address and the name and address of your insurance company together with your policy number. In doing so, for the purposes of the Data Protection Act 1998 and any other relevant law you authorise us to pass this information on to the owner or driver of any other Vehicle involved.

10.2 You may be required to make good to our reasonable satisfaction any damage caused to the Car Park or to pay to us on demand the cost incurred by us in making good this damage.

11. Our liability for loss or damage to Property

11.1 We cannot guarantee the security of our Car Parks as members of the public have access to them at all times. We do not guarantee to you that security measures that we have in place, for example CCTV or patrols, will be working at all times or, even if they are working that they will be effective in preventing loss, damage, or theft or in identifying who might be to blame.

11.2 Neither we nor our employees servants or agents accept liability for any loss or theft of or from any Vehicle or any damage caused to a Vehicle, unless caused by the negligence, wilful act or default or breach of statutory duty by us or our employees servants or agents.

11.3 For the avoidance of doubt our liability to you will not be increased where we valet park your Vehicle either pursuant to the Valet Parking Service or the Meet & Greet Service.

11.4 With the aim of establishing when damage to your Vehicle was caused, all Vehicles entering the Valet Parking area will be photographed by a Vehicle Damage Recognition System (VDRS) which will record any existing external damage to the Vehicle. The information from the VDRS will be used to establish the external condition of the Vehicle when it enters the Valet Parking Area. You agree, for the purposes of the Data Protection Act 1998 and any other relevant law, to the information obtained from the VDRS being used for this purpose.

11.5 For the avoidance of doubt we will not be liable for any loss or damage:

11.5.1 to the property resulting from your failure to comply with any of these Conditions of Parking;

11.5.2 occurring as the result of reasonable wear and tear or ageing of any Vehicle;

11.5.3 occurring as a result of your Vehicle being unserviceable or otherwise unroadworthy at the time you enter the Car Park;

11.5.4 which cannot be proven to have occurred as a direct result of the negligence of our employees servants or agents; or

11.5.5 resulting from exceptional weather events or natural disasters or any other circumstances beyond our reasonable control.

12. Our liabilities for death or person injury

Neither we nor our employees servants and agents accept liability for the death of or personal injury sustained by you unless it is caused by the negligence, wilful act or default or breach of statutory duty of us or our employees servants or agents.

13. Where you can and cannot park

13.1 Unless specifically requested to do so by us or our employees, servants or agents you should not under any circumstances:-

  • park in a no parking area;
  • park a double yellow or double red line;
  • park other than in a designated parking bay;
  • park in a time restricted waiting area for any longer than the allowed time;
  • park in a bay reserved for persons with reduced mobility unless you are entitled to do so and without displaying the required ticket;
  • park across two parking bays; or
  • park in a space that is marked as “reserved” without authorisation.

13.2 Unless directed to do so by a member of our staff, if you park in a space taking up more than one parking bay, you will be liable for the additional cost of any space(s) used, at the rate specified on the Tariff Board for the Car Park. This sum will be charged to the debit or credit card used by you to make your booking.

13.3 If you park without authorisation in any area of a Car Park which is cordoned off, we reserve the right to move your Vehicle and you may be liable for any associated removal costs.

14. Prohibited activities

14.1 No vehicle shall be towed into the Car Park or enter otherwise than under its own mechanical power and no work or repairs or maintenance to or washing of or cleaning of Vehicles by you or anyone on your behalf shall be done in the Car Park.

14.2 No activity in connection with the selling, hiring or other disposal of the Vehicle shall be carried out in the Car Park.

14.3 No commercial activity shall be conducted from any Vehicle or otherwise within the Car Park.

14.4 No Vehicle shall obstruct any access or circulation area within the Car Park.

14.5 No person shall do anything in the use of the Car Park that may be a nuisance or inconvenience us or any other user of the Car Park.

14.6 No Vehicle shall cause any unnecessary noise, vibration or exhaust fumes within the Car Park.

14.7 No person shall do any act or thing which may render valid or void any policy of insurance effected in respect of the Car Park.

14.8 No person shall park in spaces designated as being reserved unless entitled to do so.

14.9 No person shall deposit any rubbish, litter or refuse of any kind in the Car Park, other than in proper receptacles.

14.10 No person shall pour or transfer fuel, oil or lubricant into or out of any Vehicle.

15. Express Drop Off & Pick Up Car Park (EDOPU) Conditions

15.1 There is no free parking in the EDOPU Car Park at any time. The fee for parking in the EDOPU Car Park is set out on the EDOPU Car Park Tariff Board.

15.2 No ticket will be issued when you enter the EDOPU Car Park. Automatic Number Plate Recognition (ANPR) cameras will read your Vehicle registration number at the entry and exit barriers. They will calculate the fee for the length of your stay in accordance with the prices on the Tariff Board. Payment must be made in full at the exit barrier when leaving the Car Park. Payment can only be made by credit/debit cards or by coins. No change will be given.

15.3 The EDOPU area is monitored by CCTV cameras. We will report any damage caused to the ANPR cameras or any other equipment to the police.

15.4 If the ANPR cameras cannot read the Vehicle registration number for any reason (including but not limited to snow, dirt, ice, vehicle body parts, man-made devices or other obstructions) you will be charged the appropriate fee for your stay in accordance with the charges stated on the Tariff Board. You must ensure that your Vehicle registration plate is kept clean and clear so that the ANPR cameras can read the registration number.

15.5 If you:-

15.5.1 tamper, or attempt to tamper, with your Vehicle registration plates to avoid paying the correct fee; or

15.5.2 interfere, or attempt to interfere, with ANPR equipment to avoid paying the correct fee; or

15.5.3 exploit, or attempt to exploit any other element of the ANPR system to avoid paying all or part of the appropriate fee, whether successfully or otherwise;
we reserve the right to prohibit you from using any of our Car Parks in future. We will also report any attempts to avoid paying the correct fee to the police and recover all money due to us.

15.6 We reserve the right to refuse exit from the Car Park of any Vehicle until payment of the appropriate fee has been made in full for the stay in the Car Park..

16. Vehicle size

16.1 You are required to observe all reasonable restrictions as shall from time to time be made by us in respect of the height length or width of vehicles to be parked in or allowed access to the Car Parks.

16.2 It is your responsibility to ensure that your Vehicle satisfies any Vehicle size restrictions imposed in relation to the Car Park. No refund will be given under any circumstances if your Vehicle does not comply with any Vehicle size restrictions and you are required to leave the Car Park.

17. What happens if you breach these Conditions

17.1 If you breach these Conditions of Parking or any of them we reserve the right to require you to leave the Car Park immediately. In these circumstances you will be required to pay for your stay in the Car Park. If you have pre-booked you will not be entitled to any refund for your booking. We also reserve the right to prohibit you from entering any of our Car Parks in the future.

17.2 We reserve the right to prohibit entry into any Car Park if, in our reasonable discretion, we believe entry will or is likely to result in a breach of these Conditions of Parking.

18 Additional Provisions relating to Valet Parking.

If you book your Vehicle in the Silver Zone Car Park you must check the keys of the Vehicle (removed from, any other keys) in with us at the Reception Area, where you will be given a ticket. You must present this ticket to us when collecting your Vehicle. If you cannot produce your ticket for any reason we will require evidence of your identity (for example your passport or driving licence) before handing the keys over. If someone other than the person named on the Booking form is required to collect the Vehicle keys, we will require prior approval from the person named on the Booking form. We will not be responsible to you if we hand over the keys of your Vehicle to someone else, as long as we have acted in good faith.

19. Additional Provisions relating to the Car Care Service

19.1 If you ask us to provide the Car Care Service we will:-

19.1.1 use so far as is practicable biodegradable and other “green” products; and

19.1.2 not use any materials which are or might be harmful to your Vehicle or to you.

19.2 We will record any damage to or unusual features of your Vehicle. We will not be required to repair, replace or do any work in connection with anything recorded as damage or unusual features.

20. Courtesy Vehicle Jump-start service (Silver Zone Car Park only)

20.1 To assist you in the event of difficulty starting your Vehicle when leaving the Car Park, we operate a courtesy Vehicle jump-start service. This service is available only to customers in the Silver Zone Car Park.

20.2 By requesting this service, you agree to a member of the Ground Transportation Operations Team attempting to jump-start your Vehicle.

20.3 This service is provided entirely at our discretion and solely at your risk. We do not guarantee that we will be able to start your Vehicle and we do not undertake any repairs to your Vehicle.

20.4 We do not accept any liability for any damage caused or alleged to be caused over your Vehicle as a result of our attempt(s) to jump-start your Vehicle even if such damage is alleged to be caused by our negligence. Nothing in this disclaimer is intended to restrict or exclude liability for death or personal injury caused by our negligence.

20.5 We reserve the right to refuse to provide this service if we believe doing so may result in damage to your Vehicle or for any other reason.

20.6 If you do not want us to attempt to jump-start your Vehicle, if our attempt(s) is/are unsuccessful, or you are parked in a Car Park other than the Silver Zone Car Park, we will assist you in contracting a motoring organisation or breakdown service. However, you will be liable for the costs of any such callout.

21. Meet & Greet Service

The Meet & Greet Service operates from the EDOPU Car Park and although Bookings for the Meet & Greet Service may be made via our website, this Service is operated by our Agent Skyparks. For the avoidance of doubt we will have no liability to you on any basis whatsoever for any loss from or damage to your Vehicle where you use the Meet & Greet Service unless it is proved to result from our negligence.

Best Price Guarantee Terms and Conditions

Best Price Guarantee:

Best Price Guarantee is our promise to customers who book car parking directly on our website.

All car parking products booked online through our website is guaranteed to have the lowest price publicly available on the internet. If you find the same car parking product for less within 48 hours of booking, we will [match the cheaper price or refund the difference].

The following terms and conditions apply to the Best Price Guarantee:

Terms and conditions:

1. The car park products being compared must be identical in all respects including but not limited to; car park type, stay length, arrival and departure dates and times and flexibility of booking.

2. Where multiple car park spaces are booked each space is regarded as a separate product and must be compared as such.

3. Claims for products already booked must be made within 48 hours of booking, stating clearly where and when the equivalent product was found. You must notify any claim to Bristol Airport by email to carparkadmin@bristolairport.com or by telephone on 0871 334 4450.

4. The price comparison must be quoted in pounds sterling. The Best Price Guarantee only applies to prices both advertised and available to the general public online on a website not owned or operated by Bristol Airport.

5. Parking prices may go up as well as down, and where any prices have changed since the time of booking, Bristol Airport reserves the right to refuse a refund under the terms of the Best Price Guarantee.

6. Claims for products not yet booked will only be accepted if the lower priced product remains available for sale at the specified price at the time the claim is received by Bristol Airport.

7. Any bookings that are subsequently cancelled are ineligible for a claim under the Best Price Guarantee.

8. Where a booking fee, admin fee or card handling fee is charged, this element of a booking will be excluded from the Best Price Guarantee and disregarded for the purposes of the price comparison.

9. Bristol Airport reserves the right to restrict availability, modify or withdraw the Best Price Guarantee and amend these terms and conditions at any time, without prior notice or liability to you. The Best Price Guarantee terms and conditions that apply when a claim is made will determine whether the claim is eligible.

The following exclusions apply to the Best Price Guarantee:

1.   Prices that are available through any closed user group, including but not limited to:

1.1 Membership or Reward schemes;

1.2 Customer loyalty schemes;

1.3 Staff discount schemes;

1.4 Any other kind of closed user group or discount scheme.

Bristol Airport shall determine whether or not a price or an offer is part of a closed user group. Bristol Airport shall act reasonably and its decision shall be final.

2. Prices that are part of a special offer or deal, including daily/weekly deal or voucher-based online vendors.

3. Prices that are conditional upon the booking of any linked product such as flights, holidays or hotel rooms.

4. Prices at off-site car parks.

5. Prices at other airports.

Fast Track (Security fast track)

Booking and Payment Terms

1. Introduction
These are the terms and conditions upon which we accept bookings for Fast Track Tickets. It is important that you read them and understand them before completing your Booking.

The Fast Track Conditions also apply and form part of the same contract that is created by a Booking. These are set out below. Again please read them and understand them before completing your Booking.
When reading these Booking and Payment Terms the following words or phrases have the following meanings:-

  • “Allocated Time Band” means the period during which your Fast Track Ticket is valid.
  • “Booking” means any booking for a Fast Track Ticket.
  • “Booking and Payment Terms” means these booking and payment terms.
  •  “Fast Track Conditions” means the conditions published on our website at www.bristolairport.co.uk and displayed at the Fast Track Kiosk.
  • “Fast Track Kiosk” means any kiosk at the Airport from which Fast Track Tickets may be purchased.
  • “Fast Track Service” means the dedicated fast track security channel at the Airport.
  • “Fast Track Ticket” means a ticket enabling the holder to take advantage of the Fast Track Service.
  • “We, us, our” means Bristol Airport Limited.
  • “You, your” means any person who makes a Booking.

The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

These Booking and Payment Terms and any Booking resulting from them are subject to English law.

2. The Agreement between you and us

2.1 These Booking and Payment Terms apply to your Booking. So do the Fast Track Conditions.

2.2 We intend relying on both the Booking and Payment Terms and the Fast Track Conditions. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

2.4 Nothing in these Booking and Payment Terms or the Fast Track Conditions affects your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail confirmation to you in accordance with condition 3 below.

3. How to Book Online

3.1 If you wish to purchase a Fast Track Ticket and wish to book online please complete and send your booking form to us.

3.2 Online purchases must be made at least 1 calendar day before your chosen Allocated Time Band starts.

3.3 Once we have received your completed booking form we will send an e-mail confirmation to you at the address you have given on the booking form. That e-mail confirmation will include a booking reference which you need to quote if you want to contact us about your Booking. Print out this e-mail confirmation and bring it with you to the Airport.

3.4 The Booking will be completed when we send our e-mail confirmation.

3.5 Please check straight away that the information given on the Booking confirmation is correct. Let us know immediately if it is not. Our contact details are set out below.

3.6. The Booking is personal to the person making it. It cannot be transferred to any other person.

4. Prices and How to Pay

4.1 The price of your Fast Track Ticket is set out on the booking form and includes VAT.

4.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the booking form. If you book your Fast Track Ticket in conjunction with a booking for our car parks we may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque. If you book only a Fast Track Ticket no additional charge will be made.

5. Comments and Complaints 

5.1 Any comments - good or bad - relating to the booking procedure should be made in writing to us at our address below or by e-mail to enquiries@bristolairport.com. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint.

5.2 We will try and answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.

6. How to Contact Us

E-mail us at : enquiries@bristolairport.com

Telephone us on : 0871 334 4444 (between 08:00 and 18:00 hours Monday-Friday excluding public holidays)
Write to us at : Bristol Airport Limited, Business Support Administration and Security Building, Bristol Airport, Bristol BS48 3DY. 
 

Fast Track (Security fast track)

Terms and Conditions

1. Introduction

These are the Conditions upon which you can purchase a ticket enabling you to take advantage of the Fast Track Service.

The Fast Track Service is a dedicated fast track security channel. The aim of Fast Track is to minimise queuing time in the passenger search area.

It is important that you read these Conditions and understand them before purchasing your Fast Track Ticket.

2. Interpretation

In these Conditions the following words and phrases have the following meanings:-

  • “Airport” means Bristol Airport
  • “Airport Byelaws” means our current byelaws from time to time.
  • “Booking and Payment Terms” means the conditions subject to which Fast Track Tickets can be purchased online at which are published on our website at www.bristolairport.co.uk.
  • “Conditions” means the conditions set out below together with the Purchase Procedure and the Booking and Payment Terms.
  • “Purchase Procedure” means the purchase procedure displayed at the Kiosk for the purchase of a Fast Track Ticket.
  • “Fast Track Kiosk” means any kiosk at the Airport from which Fast Track Tickets may be purchased.
  • “Fast Track Service” means the dedicated fast track security channel at the Airport.
  • “Fast Track Ticket” means the bar code or boarding card validation entitling you to use the Fast Track Service.
  • “We, us, our” means Bristol Airport Limited.
  • “Your, you” means any person who purchases a Fast Track Ticket.

The headings are for information only and do not affect interpretation.

3. The Agreement between you and us

3.1 These Conditions apply to you if you buy a Fast Track Ticket.

3.2 We intend relying on these Conditions. If there is anything you do not understand or do not agree with please discuss this with us before you purchase your Fast Track Ticket. 

3.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

3.4 Nothing in these Conditions affects your statutory rights.

4. Price

The price for your Fast Track ticket is displayed at the Fast Track Kiosk.

5. Purchase

5.1 Fast Track Tickets can be purchased in 2 ways:-

5.1.1 In advance via the Airport website at www.bristolairport.co.uk; or

5.1.2 On the day of travel from any Fast Track Kiosk.

5.2 Kiosk purchases must be made at least 60 minutes before your scheduled flight departure time. Bristol Airport will not be held liable for any missed flight departures resulting from a delay in purchasing a Fast Track ticket. Passengers must be at their specified boarding gate within time to board the aircraft.

5.3 Purchases are only valid for the date printed on the Fast Track Ticket.

5.4 You may book up to 6 months ahead of your travel date and in doing so will not be subject to any change in the price which may be introduced before your travel date.

6. Accuracy of the Information you give us

Your Fast Track Ticket will be recognized by the details on your boarding card. Because of this, your flight number and personal details you gave when purchasing your Fast Track Ticket MUST be accurate and match those printed on your boarding pass. If they do not you will not be permitted to use the Fast Track Service and you will not be entitled to a refund.

7. What to do on Arrival at the Fast Track Security Channel

7.1 It is your responsibility to ensure that you arrive at the Airport in sufficient time to allow entry to the Fast Track security channel during your Allocated Time Band.

7.2 When you arrive at the Fast Track security channel you must either insert your boarding card in the Entry Scanner or present your Booking confirmation to our employee or agent. Please note that you may only enter the Fast Track security channel during your Allocated Time Band.

8. Our Responsibility to You

8.1 You are entitled to utilise the Fast Track Channel during the Allocated Time Band subject to these Conditions.

8.2 Fast Track Tickets will be available for purchase on a ‘first come first served’ basis and we may place a limit on the number of Fast Track Tickets available. Once the maximum level has been reached for any particular period no further Fast Track Tickets will be available. For example, where your party consists of 4 persons but only 2 Fast Track Tickets are available then you can either purchase two Fast Track Tickets and members of your party must use the standard queue lane.

8.3 In exceptional circumstances we may not be able to accommodate you in the Fast Track Channel. If this happens we will give you first priority in other security channels. If we cannot do this we will refund the purchase price to you.

8.4 In purchasing your Fast Track Ticket you acknowledge and accept the possibility of delays at the security search point due to reasons beyond our control such as staff sickness, industrial action, government policy or any other reason. In such circumstances no refund will be offered for your Fast Track Ticket.

9. Your Fast Track Ticket

9.1 Your Fast Track Ticket is:-

9.1.1 valid only for the date and time specified on it.

9.1.2 issued subject to the Airport Byelaws.

9.1.3 our property and must be handed to us on request.

9.1.4 not cancellable or capable of surrender or redemption for any reason.

9.1.5 not transferable.

9.1.6 valid only for use with a valid boarding card.

9.1.7 subject to current security regulations outside .of our control.

9.1.8 for single use only. It cannot be used more than once.

9.2 Your Fast Track ticket does not:-

9.2.1 eliminate or diminish the standard security procedure. The standard UK airport security search procedure will apply to all departing passengers.

9.2.2 guarantee any maximum or minimum queue length or queuing time.

10. Flight Cancellations/Delay

In the event of a flight delay or cancellation all purchases are subject to the Air Passenger Charter and any request for a refund must be made in writing to your Airline. In the event of a flight cancellation or delay directly attributable to Bristol Airport you should write to us at :-
Fast Track
Bristol Airport
Bristol
BS48 3DY

11. Customer Feedback

Any customer queries or feedback relating to your Fast Track Ticket should be made to us on 0871 334 4444 or via e-mail at feedback@bristolairport.com.

12. Season Ticket

Subscribers to the Fast Track Season Ticket will be entitled to use the Fast Track Service without purchasing a Fast Track Ticket. Members will need to present a valid membership card.

13. Force Majeure

We shall not be liable for any failure to provide the Fast Track Service or for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, mechanical or systems failures of whatever nature, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, any late or delayed personal transport, taxi, train or bus or other transport services used by you in travelling to the Airport, closure or congestion of the Airport, cancellation or changes of schedules by airlines, and all similar events beyond our control.

Executive Lounge

Booking and Payment Terms

1. Introduction

These are the terms and conditions upon which we accept bookings on line or by telephone to use the Executive Lounge. It is important that you read them and understand them before completing your Booking.

The Conditions of Use also apply and form part of the same contract that is created by a Booking. These are set out below. Again please read them and understand them before completing your Booking.

When reading these Booking and Payment Terms the following words or phrases have the following meanings:-

  • "Airport" means Bristol Airport.
  • “Booking” means any booking for the use of the Executive Lounge at the Airport.
  • “Booking and Payment Terms” means these booking and payment terms.
  • “Booking Period” means the date and period that you specify for your use of the Executive Lounge which runs from 3 hours before your stated flight departure time..
  • ."Charges" means the charges paid by the Customer for use of the Executive Lounge in accordance with a Booking.
  • “Conditions of Use” means the conditions of use published on our website at www.bristolairport.co.uk and displayed at the entrance to the Executive Lounge.
  • "Customer" means the person, firm or company booking the use of the Executive Lounge.
  • "Executive Lounge" means the executive waiting area operated by Swissport in the departure area of the Airport.
  • “Maximum Stay” means a continuous period of 3 hours ending at your stated flight departure time.
  • "Swissport" means Swissport UK Limited of Hampton Court, Manor Park, Runcorn WA7 1TT.
  • “We, us, our” means Bristol Airport Limited.
  • “You, your” means any person who makes a Booking or (where the context allows) uses the Executive Lounge.

Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa.

The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

These Booking and Payment Terms and any Booking resulting from them are subject to English law.

We act as a booking agent on behalf of Swissport for the use of the Executive Lounge. We are not liable for any claim arising out of the use of the Executive Lounge.

Neither we nor Swissport guarantee that all facilities and services will be available within the Executive Lounge at any given time.

2. The Agreement between you and us

2.1 These Booking and Payment Terms apply to your Booking. So do the Conditions of Use.

2.2 We intend relying on both the Booking and Payment Terms and the Conditions of Use. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking.

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

2.4 Nothing in these Booking and Payment Terms or the Conditions of Use affects your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail acknowledgement to you in accordance with condition 3 below.

2.6 If you book over the telephone a binding agreement will exist between you and us when our telephone sales person gives your booking reference to you in accordance with condition 4 below.

3. How to Book Online

3.1 If you wish to use the Executive Lounge and book online please complete and send your booking form to us.

3.2 Once we have received your completed booking form we will send an e-mail to you at the address you have given on the booking form. That e-mail will include a booking reference which you need to quote if you want to contact us about your Booking.

3.3 The Booking will be completed when we send that e.mail. In the event that you cannot provide us with an e-mail address for this purpose, we will post the confirmation to you at the mailing address you provide on the booking form. The Booking is made when we post that confirmation to you. There will be an additional charge for sending Booking confirmation by post. Details of this charge will be set out on the Booking form.

3.4 Please check straight away that the information given on the Booking acknowledgement is correct. Let us know immediately if it is not. Our contact details are set out below.

3.5. The Booking is personal to the person making it. It cannot be transferred to any other person.

If you book online, we may send e-mails to you that are relevant to your Booking. We may also send to you details of future Airport offers. If you do not want to receive such e-mails, please tell us by e-mailing us at execlounge@bristolairport.com.

4. How to Book over the Telephone

4.1 If you wish to use the Executive Lounge and book by telephone please call us on 0871 334 4450. (Calls from UK BT land lines will cost no more than 9 pence per minute. Calls from mobiles and other networks may vary).

4.2 Our telesales staff will complete your booking form by taking the relevant details from you. On completion of the booking you will be given a Booking reference which you need to quote if you want to contact us about your Booking.

4.3 The Booking will be completed when we give you your Booking reference. If you provide us with an e-mail address we will e-mail a confirmation of your Booking to you. In all other cases we will post the confirmation to you at the mailing address you provide on the booking form. There will be an additional charge for sending a Booking confirmation by post. Details of the charge will be given by the person who takes your Booking.

4.4 Please check straight away that the information given on any Booking acknowledgement is correct. Let us know immediately if it is not. Our contact details are set out below.

4.5 The Booking is personal to the person making it. It cannot be transferred to any other person.

5. Amending or Cancelling a Booking

5.1 You may cancel your Booking at any time before commencement of the Booking Period and you will be refunded the Charges you have paid, but if you cancel less than 48 hours before the start of the Booking Period we will deduct an administration fee of GBP£5.00. In the event of failure to use the Executive Lounge for any reason you will not be entitled to a refund.

Cancellation or Amendment on line

You can cancel or amend your Booking on line at www.bristolairport.co.uk by clicking on “Manage My Booking”.

Cancellation or Amendment by telephone

You can cancel or amend your Booking by calling us on the number set out in Condition 4.1 above.

Cancellation or Amendment by e-mail

You can cancel or amend your Booking by e-mail to execlounge@bristolairport.com.

5.2 We recommend that you e-mail or telephone us or cancel or amend on line. You can write to us though if you do your cancellation will not take effect until we receive your letter. Therefore, you take the risk of your letter being delayed or lost in the post. We suggest that if you do cancel by post, you telephone us in good time to check that we have received your cancellation.

6. Charges and How to Pay

6.1 The Charges that you are quoted includes VAT and are fixed when you make your Booking.

6.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the booking form. We may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque.

7. What to do on Arrival

We do not issue tickets.. When you arrive at the Executive Lounge you must present your booking confirmation and booking reference number. Admission will be at the absolute discretion of Swissport.

8. Period of Use

8.1 The periods during which you can use the Executive Lounge is limited to the Maximum Stay.

8.2 Neither we nor Swissport accept any liability if you cannot use the Executive Lounge for the whole or any part of your Booking Period.

9. Comments and Complaints

9.1 Any comments - good or bad - relating to the booking procedure should be made in writing to us at our address below or click here. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint.

9.2 We will try and answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.

9.3 Any comments relating to the Executive Lounge themselves should be addressed to Swissport at Hampton Court, Manor Park, Runcorn WA7 1TT.

10. How to Contact Us

By E-mail

E-mail us at : execlounge@bristolairport.com

By Telephone

Telephone us on : 01275 473747 (between 08:00 and 18:00 hours Monday-Friday excluding public holidays)

In Writing

Write to us at: Bristol Airport Limited, (Car Parking and Executive Lounge Administration), Administration and Security Building, Bristol Airport, Bristol BS48 3DY.

 

Executive Lounge - Conditions of Use

1. General

1.1 "Airport" means Bristol Airport.

1.2 “BIA” means Bristol Airport Limited of Administration and Security Building, Bristol Airport, Bristol BS48 3DY.

1.3 "Charges" means the charges paid by the Customer to Servisair or on its behalf in respect of the Executive Lounge.

1.4 "Customer" means the person, firm or company booking the use of the Executive Lounge.

1.5 "Executive Lounge " means the the executive waiting area operated by Servisair in the departure area of the Airport with seating and refreshment facilities including but not limited to:

(a) a range of alcoholic beverages, wines, beers and spirits;

(b) a variety of soft drinks;

(c) tea and coffee;

(d) a choice of snacks (e.g. peanuts, cocktail biscuits etc.);

(e) a range of magazines and newspapers; and

(f) telephones and telefaxes for use at guest’s expense.

1.6 "Servisair" means Servisair UK Limited whose registered office is at Hampton Court, Manor Park, Runcorn WA7 1TT.

1.7 The headings in these conditions are for convenience only and shall not affect their interpretation.

1.8 Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa.

2. Formation of Contract

2.1 The Executive Lounge is provided and operated by Servisair subject to these terms and conditions, which the Customer shall indicate and signify acceptance of by booking the Executive Lounge and paying the Charges.

2.2 No representative, employee or sales person or agent of Servisair or BIA has authority to vary, amend or waive any of these conditions.

3. Lounge Facilities

3.1 All specifications, descriptions, drawings, photographs or illustrations of the Executive Lounge and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer.

3.2 Servisair shall use its reasonable endeavours to make the Executive Lounge available during the hours advertised, but reserves the right to vary the hours of operation or close the Executive Lounge due to refurbishment, relocation or otherwise in which case an alternative Executive Lounge will be provided or a refund of the Charges will be made at the discretion of Servisair.

3.3 Servisair shall use its reasonable endeavours to ensure a suitable environment is maintained in the Executive Lounge including but not limited to keeping the Executive Lounge clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behaviour is unsuitable.

3.4 Servisair shall have the right to refuse a Customer entry to the Lounge Facilities for any statutory, regulatory or Airport policy reasons including but not limited to health and safety policies or fire regulations.

3.5 In order to maintain Customer expectations children under the age of 12 are only permitted into the Lounge if accompanied by an adult.

3.6 The Executive Lounge forms part of the Airport and is subject to Airport Byelaws from time to time in force.

4. Charges

4.1 Charges payable for the Executive Lounge shall be as stated in Servisair's price list (current at the date of booking). Prices are inclusive of VAT.

5. Terms of Payment

5.1 Customers shall make payment for the Executive Lounge when booking by entering the details of their debit or credit card onto the on-line booking form, provided that such credit or debit card is listed as acceptable to Servisair and BIA on the booking form instructions.

5.2 Unless otherwise agreed in writing, the Customer shall not be entitled to any discount.

6. Customer's obligations

Customers shall:-

6.1 dress to a standard reasonably to be expected from someone entering an executive style restaurant or lounge. Servisair reserve the right to exclude entry in their absolute discretion. In such circumstances no refund will be given.

6.2 not smoke.

6.3 not remove food, drink, newspaper or magazines.

6.4 not sleep in the Executive Lounge.

6.5 not cause disruption or annoyance to other customers.

6.6 observe Airport Byelaws.

6.7 comply with the directions and requests of staff employed at the Executive Lounge.

7. Limitation on Liability

7.1 Subject to clause 7.2, Neither Servisair nor BIA shall under any circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise.

7.2 Neither Servisair nor BIA exclude or limit loss arising from death or personal injury caused by negligence.

7.3 Subject to clause 7.2 above, the aggregate liability of Servisair and/or BIA, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to the Customer for any loss or damage (whether asserted by the Customer or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by the Customer for the use of the Executive Lounge.

7.4 Servisair and BIA shall under no circumstances be liable for any Customer failing to board his flight and neither Servisair nor BIA has any obligation to make flight announcements.

7.5 Neither Servisair nor BIA shall under any circumstances be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Lounge Facilities area solely at his/her own risk.

7.6 All information, recommendations and advice given by or on behalf of Servisair to the Customer regarding Airport services or flight details are given without liability on the part of Servisair.

7.7 The Customer shall fully indemnify and compensate Servisair, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the use by the Customer of the Executive Lounge which:

(a) are in excess of Servisair's liability set out in clause7.3 above; and

(b) are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the Customer.

8. Force Majeure

8.1 Neither Servisair nor BIA shall be liable to the Customer for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Executive Lounge by or on behalf of Servisair being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of Servisair and/or BIA.

9. Waiver

9.1 The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay in exercising or non exercising by Servisair of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy.

10. Variation

10.1 No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by Servisair.

11. Governing Law

11.1 These conditions shall be construed in accordance with English law, Servisair BIA and the Customer hereby submit to the exclusive jurisdiction of the English courts.

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