Escape Lounge

Bristol Airport Lounge FAQs

• Who can use the lounge?

  • Infants (0-35 months) free of charge
  • Escape Lounge welcomes passengers from any airline and any ticket class
    
    

• Where can I find the lounge?

  The Escape Lounge is located on the mezzanine floor of the Departure Lounge.

  After passing through Security Search, continue through Duty Free and walk through the departure lounge towards JD Sports.  Take the stairs or lift up to the mezzanine level. The Escape Lounge will be on your left-hand side.

• How long can I stay in the lounge?

  You are welcome to stay in our lounges for a maximum of 3 hours before your scheduled departure time. Please note that this is subject to individual airline check-in and bag-drop opening times, as well as the opening hours of the lounge.

  Lounge access is reserved from the earliest entry time specified in your booking and your entitlement commences from this time.

• Are groups welcome in the lounge?

  Groups larger than 6 are not permitted in the Escape Lounge without prior authorisation. To find out more about how to submit an authorisation request please click here.

  Separate bookings forming a group larger than 6 will be refused access to the lounge and no refunds will be given.

• Can I pre-book with DragonPass or Priority Pass?

  All DragonPass and Priority Pass card holders can pre-book their time in the Essence Lounge using our dedicated online booking portal. Don’t forget to bring your card to enter the lounge as this will still be required. All guests must arrive within 2 hours of your pre-booked time, otherwise your seat will be freed.

• Special Assistance facilities

  The Escape Lounge has lift access from the ground floor. There is a special assistance toilet facility.

• Catching your flight

  Flight information screens are displayed in the lounge. Due to the number of flights departing at any one time, flight announcements aren't made by lounge staff - we'd ask you to keep an eye on when your flight is boarding.

• I need to cancel or amend my booking

  You can cancel or amend your booking online at our website by visiting the “Manage My Booking” section.

  You may cancel your booking at any time before your entry time; however, if you cancel your booking less than 48 hours before your booked entry time, we will deduct an administration fee of GBP £5.00 from your refund.

  If your booking has already commenced, then we are unable to cancel or make any amendments. You will be required to claim the cost back from your Travel Insurance.