Terms and Conditions

1. Car Parking

Booking and Payment Terms
Conditions of Parking
Best Price Guarantee Terms and Conditions

2. Fast Track (Security fast track)

Booking and Payment Terms
Terms and Conditions

3. Executive Lounge

Booking and Payment Terms
Executive Lounge Conditions of Use

Car Parking

1. Introduction

1.1 These are the terms and conditions upon which we accept bookings online or by telephone to park at our Car Parks. It is important that you read them and understand them before completing your Booking.

1.2 Our Conditions of Parking also apply and form part of the same contract that is created by a Booking. These are set out below. Again, please read them and understand them before completing your Booking.

1.3 When reading these Booking and Payment Terms the following words or phrases have the following meanings:

“Booking” means any booking for the parking of a Vehicle in a Car Park.

“Booking Fee” means the total charges made for making a Booking. Depending on how you book the Booking Fee may consist of:-

a charge for sending a Booking confirmation to you by post (condition 3.3 and 4.3);
a charge for sending a Booking confirmation to you by SMS message (condition 3.6);
a charge for making a Booking over the telephone (condition 4.6);
any other fees or charges notified to you before you confirm your Booking.

The Booking Fee is separate from, and in addition to, the price you pay for parking.

“Booking and Payment Terms” means these booking and payment terms.

“Booking Period” means the period commencing on the date and time you specify as your date of entry to the Car Park, and ending on the date and time that you specify for leaving it in each case at the time your Booking is made or pursuant to a Permissible Amendment.

“Car Parks” means the car parks controlled by us and “Car Park” means any one of them.

“Conditions of Parking” means the conditions of parking published on our website at www.bristolairport.co.uk and displayed at the entrance to our Car Parks.

“Tariff Board” means any board or notice at a Car Park displaying the charges to be paid for parking.

“Permissible Amendments” means only amendments to:-

time of entry but only on the Booking commencement date;
vehicle registration details;
flight details; and/or
driver details.

“Vehicle” means any vehicle which is parked in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

“We, us, our” means Bristol Airport Limited.

“You, your” means any person who makes a Booking or (where the context allows) uses a Car Park for the parking of a Vehicle.

1.4 The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

1.5 These Booking and Payment Terms and any Booking resulting from them are subject to English law.

2. The Agreement between you and us

2.1 These Booking and Payment Terms apply to your Booking. So do the Conditions of Parking.

2.2 We intend relying on both these Booking and Payment Terms and the Conditions of Parking. If there is anything you do not understand or do not agree with please discuss this with us before you making your Booking.

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

2.4 Nothing in these Booking and Payment Terms or the Conditions of Parking affect your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed Booking form to us and we have sent our e-mail acknowledgement to you in accordance with condition 3 below.

2.6 If you book over the telephone a binding agreement will exist between you and us when our telephone sales person gives your booking reference to you in accordance with condition 4 below.

3. How to Book Online

3.1 If you wish to park your Vehicle in one of our Car Parks and wish to book online please complete and send your Booking form to us.

3.2 Once we have received your completed Booking form we will send an e-mail to you at the address you have given on the Booking form. Our e-mail will include a booking reference which you need to quote if you want to contact us about your Booking. The Booking will be completed when we send that e-mail. You will not be charged for this e-mail. It is your responsibility to ensure you provide us with a valid e-mail address to which you have access. We cannot be held responsible should you not receive our confirmation for any reason.

3.3 In the event that you cannot provide us with an e-mail address, we will post the confirmation to you at the mailing address you provide on the Booking form. An additional fee (which is specified on the Booking form) is payable for every confirmation notice that is posted to you. The Booking is made when we post that confirmation to you.

3.4 Please check straight away that the information given on the Booking acknowledgement either pursuant to condition 3.2 or condition 3.3 is correct. Let us know immediately if it is not. Our contact details are set out below.

3.5. The Booking is personal to the person making it. It cannot be transferred to any other person.

3.6. You can choose to receive your booking confirmation number via SMS text message as well as by email. The fee for the SMS message will be taken at the time of payment for parking and will be part of the total transaction value. The cost of the SMS text message is non-refundable. If you choose to receive the SMS text message, up to 3 messages will be sent advising of your car park purchase and road traffic updates based on the postcode given for your home address and the postcode of Bristol Airport. The SMS text message service is provided by a third party and we cannot be held responsible for the content or timing of information within the messages.

4. How to Book over the Telephone

4.1 If you wish to park your vehicle in one of our Car Parks please contact our Customer Relations department at [email protected]. Please include your required travel dates and times, as well as a preferred daytime telephone number.

5. Change to the Booking Period

5.1 No refund will be made if your stay is shorter than the Booking Period. If you arrive early or leave late so your Vehicle is parked in a Car Park on days outside the Booking Period, you will be charged for those extra days at the rate specified on the Tariff Board applicable to the Car Park in which you have parked your Vehicle. This will be the case even if your total stay is no longer than the Booking Period. Please note that the rate that you are charged for this extra stay will be the rate that would have been charged for it had you not pre-booked. In the case of the Silver Zone Car Park, additional days stayed in excess of the Booking Period will be charged at the current Multi-Storey Car Park gate tariff for those additional days.

5.2 In the Silver Zone Car Park, a minimum charge of 5 calendar days applies to all Bookings. If you amend your arrival or return date so that your total stay is less than 5 calendar days, no refund will be given to you and the provisions of condition 5.3 will apply.

5.3 If you return early to collect your vehicle this will result in a substantial number of additional vehicle movements within the area in which your vehicle is parked. We will charge you an additional charge of no more than £10.

5.4 The charge we make pursuant to condition 5.3 will be charged to the debit or credit card used by you to make your Booking.

6. Booking Spaces for Persons with Reduced Mobility (PRM)

6.1 Our Car Parks have PRM spaces for use by blue badge holders, but unfortunately we cannot accept bookings specifically for these spaces. If you have any particular requirements, please contact a member of staff on arrival. There is a help button and assistance contact number at the entrance to every Car Park.

6.2 In the Silver Zone Car Park, PRM spaces are available adjacent to the reception building. If you need any assistance, please contact the duty receptionist.

7. Cancelling or Amending a Booking

7.1 You may cancel your Booking, for any reason, at any time up to the start of the Booking Period. A cancellation fee of £5 will be charged for any cancellations made less than 48 hours prior to your arrival day at the car park. If you cancel less than 48 hours before the start of the day you are due to arrive at a Car Park, we will charge an administration fee. In all other cases you will receive a full refund of the price you paid for the Booking. However, we will not refund the Booking Fee.

7.2 If you have a Booking and want to cancel it, you must contact us (our contact details are below). There are various ways you can cancel though in each case you need to quote your name, address, vehicle description, Booking reference, and Booking Period.

7.3 If you need to extend your car park booking whilst you are away, there is no need to contact us. On your return you will be charged a daily overstay rate that will need to be paid prior to exiting the car park.

Cancellation or Amendment online

You can cancel or amend your Booking on line at www.bristolairport.co.uk by clicking on “Manage My Booking”. Subject to condition 7.1 there will be no additional charge for this.

Cancellation or Amendment by telephone

You can cancel or amend your Booking by calling us on the number set out in Condition 4.1 above. All bookings amended via telephone will incur an additional amendment charge payable at the time of the amendment, in addition to any charge payable under condition 7.1.

Cancellation or Amendment by e-mail

You can cancel or amend your Booking by e-mail via contact us.

If you wish to cancel or amend your Booking, we recommend that you e-mail or telephone us or cancel or amend online as soon as you can. You can write to us though if you do your cancellation will not take effect until we receive your letter. Therefore, you take the risk of your letter being delayed or lost in the post. We suggest that if you do cancel by post, you telephone us in good time to check that we have received your cancellation.

Amendments to the Booking Period may incur an additional fee or partial refund to cover the new Booking Period. Any such fee or refund will be debited or credited at the time of processing.

7.3 You will be charged in full for your Booking if you:

7.3.1 do not cancel your Booking before the start of the Booking Period (though cancellation will be subject to the administration fee referred to in Condition 7.1);

7.3.2 arrive at the Car Park later than the start of the Booking Period; or

7.3.3 leave the Car Park before the end of the Booking Period.

Charges for Cancellation or Amendment of or to Bookings

7.4 Charges for cancellation of or amendment to Bookings are set out in the Booking form and will be notified to you before you completed your Booking.

8. Prices and How to Pay

8.1 The price that you are quoted includes VAT and is fixed when you make your Booking.

8.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the Booking Form. We may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque.

9. What to do on Arrival

Silver Zone

9.1 We do not issue tickets in our Silver Zone Car Park.

9.2 When you arrive at the Silver Zone Car Park, cameras will record your Vehicle registration plate and recognise your Booking. The camera will also record images of your Vehicle for safety and security reasons and also with a view to establishing whether there is any existing damage to your Vehicle. The barrier will automatically raise and lower.

9.3 When you leave the Silver Zone Car Park the barrier will automatically raise if you have collected your keys and have checked out at reception.

Other Car Parks

9.4 When you arrive at any other Car Park, Automatic Number Plate Recognition (ANPR) cameras will read your Vehicle registration plate and recognise your Booking. Touch the button on the machine at the barrier to be issued with a ticket. When you leave the Car Park, you must insert the same ticket at the exit barrier. You must ensure you use the same Vehicle to enter the Car Park as stated in your Booking. If this is not possible for any reason, please contract us at least 48 hours before your arrival to amend your details, or use the online “manage my booking” facility.

9.5 In the Short Stay & Pick Up Car Parks, our ANPR cameras may not be able to read your Vehicle number plate if it has been altered, personalised or is non-standard in any respect. In such circumstances, your entry ticket will have “Payment Required at Paystation” printed on it. In this event, please press the intercom button on the exit barrier. We cannot be responsible for any delays caused as a result of this.

All Car Parks

9.6 Please ensure you follow the instructions on your Booking confirmation carefully. Your Booking is valid only for the Car Park for which you have paid. If you enter a different Car Park from the one you have booked, or you enter the Car Park using a different Vehicle from that stated on your Booking you will incur a charge for your length of stay in that Car Park at the rate specified on the relevant Tariff Board. In this case, we will not refund the cost of your original Booking or the Booking Fee.

10. Vehicles Permitted in our Car Parks

10.1 We only accept Bookings for cars and small vans (in both cases without trailers). You are not entitled to a refund if we refuse entry into a Car Park because your Vehicle exceeds the size limits we impose. Please contact us before you make your Booking (our contact details are below) if you wish to check whether your Vehicle will be accepted.

10.2 For larger Vehicles, or Vehicles with trailers, you should contact us directly for a quote before you make your Booking. Our contact details are below.

10.3 If you park a Vehicle larger than a car or small van, or a Vehicle with a trailer, in a Car Park without our prior approval, you will incur an additional charge. This additional charge will be the charge for parking an additional Vehicle(s) in the additional space(s) that your Vehicle occupies for the duration of your stay at the rate specified on the Tariff Board. This additional charge must be paid before you exit the Car Park. In order to recover this charge an envelope will be placed on your windscreen containing your additional parking ticket. You must insert this ticket at any paystation and pay the sum demanded. Until you do this you will not be permitted to leave the Car Park.

10.4 When you book you may be required to specify the make, type, and registration number of the Vehicle to which the Booking relates. You may change these details at any time before you arrive at the Car Park.

11. Our Responsibility to You

11.1 Once you have booked and we have received payment for that Booking, you are entitled to park the designated Vehicle in your selected Car Park. Your Vehicle will be subject to the Conditions of Parking.

11.2 In exceptional circumstances we may not be able to accommodate you in your chosen Car Park. If this happens we will upgrade you to a more expensive Car Park if we can at no additional charge. If we cannot do this and you have to park in a less expensive Car Park, we will refund the difference in price to you.

11.3 On very rare occasions we may not be able to accommodate you at all. If this happens, we will let you know as soon as possible and we will try and make alternative arrangements for you, though we cannot guarantee to find you a parking space. In this event we will give you a full refund (including a refund of the Booking Fee), but that will be the full extent of our liability to you in these circumstances.

11.4 We do not accept liability if we cannot honour your Booking or if you are unable to use a Car Park due to an event beyond our reasonable control. A non-exhaustive list of such events is set out in condition 11.5. In such circumstances, you are not entitled to a refund or to make any other change to your Booking. Condition 7 will apply if you wish to cancel or amend your Booking.

11.5 Events referred to in condition 11.4 include (but are not limited to) war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic ash cloud, government regulations, closure or congestion of roads or airports, and/or cancellation or changes of schedules by airlines.

12. Check in Time

12.1 It is your responsibility to ensure that you leave enough time to get from your Vehicle to check-in within the time limits required by your airline. You must allow for delays in waiting for transport between the Car Park and the Terminal Building.

12.2 Under no circumstances do we accept liability to you if you miss your flight, even if the delay is due to traffic congestion within or near to the Airport, or due to the advertised frequency of transport from the Car Park to the Terminal Building not being maintained for any reason.

11.3 We give no guarantee as to the frequency of transport between Car Parks and the Terminal Building in any event.

13. Comments and Complaints

13.1 Any comments - good or bad - relating to the booking procedure should be made in writing to us at our address below or by contacting us at www.bristolairport.co.uk/contact-and-help/contact-us. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint. For complaints please contact us via the “contact us” section of our website at www.bristolairport.co.uk/contact.aspx and click on the “complaints” link.

13.2 We will try and answer all complaints within 15 working days. If we cannot, we will tell you when we expect to be able to do so. If you need to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.

14. How to Contact Us

By E-mail

Please click here to email us.

In Writing

Write to us at: Bristol Airport Limited, Car Park Administration Team, Lulsgate House, Bristol Airport, Bristol BS48 3DW.

Conditions of Parking

THESE ARE THE TERMS ON WHICH YOU AGREE TO USE OUR CAR PARKS. IT IS IMPORTANT THAT YOU READ THEM AND UNDERSTAND THEM. THEY EXPLAIN YOUR RIGHTS AND OBLIGATIONS. THEY ALSO CONTAIN DETAILS OF MATTERS FOR WHICH WE DO NOT ACCEPT RESPONSIBILITY.
THE CONDITIONS OF PARKING APPLY TO ALL BOOKINGS TO USE OUR CAR PARKS WHETHER BOOKED DIRECT WITH US OR VIA ANY THIRD PARTY.

1. Definitions

1.1 “Airport” means Bristol Airport.

1.2 “Airport Byelaws” means our current byelaws from time to time.

1.3 “Booking and Payment Terms” means the terms of booking subject to which Car Park bookings are made.

1.4 “Car Care Service” means the vehicle cleaning service provided to you in according with the provisions of condition 19.

1.5 “Car Parks” means the car parks controlled by us. It also includes, where the context allows, the approaches to and exit roads from the Car Parks. “Car Park” shall be interpreted accordingly.

1.6 “Conditions of Parking” means the conditions of parking set out below.

1.7 “D&G” means the Drop & Go Car Park situated adjacent to the terminal building.

1.8 “Meet & Greet Service” means the Meet & Greet Service operated from D&G by APCOA PARKING (UK) LTD, Wellington House, 4-10 Cowley Road, Uxbridge, UB8 2XW.

1.9 “Reception Area” means the valet parking reception area in the Silver Zone Car Park.

1.10 “Silver Zone Car Park” means the Car Park from which we operate Valet Parking, where you check your keys in at the Reception Area on arrival and your Vehicle will be moved to a secure on-site parking area.

1.11 “Tariff Board” means any board or notice at the Car Park displaying the charges to be paid for parking.

1.12 “Valet Parking” means a method of parking whereby you park in the Reception Area and check your Vehicle keys in with us and we park your Vehicle in a space that we select.

1.13 “Valet Parking Agreement” means any agreement between you and us for the provision by us of Valet Parking (and if you so elect) the Car Care Service in respect of a Vehicle.

1.14 “Valet Parking Service” means the vehicle collection and delivery service operated by us from the Silver Zone Car Park.

1.15 “Vehicle” means any vehicle which is parked in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.

1.16 “We, us, our” means Bristol Airport Limited.

1.17 “Your, you” means any person who uses the Car Park for the parking of a Vehicle. The headings are for information only and do not affect the interpretation of these Conditions of Parking.

1.18 “ANPR” means Automatic number-plate recognition using optical character recognition on images to read vehicle registration plates.

1.19 “CCTV” means any footage captured by our cameras positioned around the premises.

1.20 “Data Protection Legislation” means the General Data Protection Regulations or Regulation EU 2016/679 and the Data Protection Act 2018 and any other law relating to the protection of personal data and the privacy of individuals, including where applicable guidance and codes of practice issued by the Information Commissioner

2. The Agreement between you and us

2.1 These Conditions of Parking apply to your use of a Car Park.

2.2 We intend relying on these Conditions of Parking. If there is anything you do not understand or do not agree with please discuss this with us before you enter the Car Park or leave your Vehicle with us.

2.4 Nothing in these Conditions of Parking affect your statutory rights.

2.5 If you have agreed on-line to park your Vehicle in a Car Park a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail acknowledgement to you in accordance with Condition 3 of our Booking and Payment Terms. If you book through our telephone booking service you will be asked by our telephone salesperson to confirm that you understand that your booking is subject to these Conditions of Parking. Your application will not be accepted until you confirm this.

2.6 If you ask us to post the booking confirmation to you a binding agreement will exist when we post this confirmation.

2.7 In all other cases a binding agreement will exist between you and us when you take your parking ticket on entry to a Car Park. By taking a parking ticket you are deemed to have agreed with these Conditions of Parking.

3. Charges

3.1 The sums we charge for parking in the Car Parks will be displayed on the Tariff Board and can be altered at any time at our discretion. Any changes will not affect you if you have already booked or taken a car parking ticket on entry to the Car Park.

3.2 If you have not prepaid when you booked you can pay at any of the pay machines situated at various locations around the Car Parks. Please ensure you pay immediately before you collect your Vehicle. You must leave the Car Park within 10 minutes of making payment or otherwise you will be required to pay for any additional stay at the rate specified on the Tariff Board applicable to the Car Park in which your Vehicle is located.

3.3 In the case of the Silver Zone Car Park, you must pre-book your parking before entry. If you fail to do so, you must pay for parking at the Multi-Storey Car Park gate price for the duration of your stay before your Vehicle is permitted to exit the Silver Zone Car Park.

3.4 In the case of the D&G, you must pay the appropriate fee (as specified on the Tariff Board) for your stay at the exit barrier before leaving the Car Park.

3.5 In the event of any pay machine failure, you are responsible for finding a pay machine that works. We also reserve the right to collect the charges for parking at the exit of the Car Park as Vehicles leave.

3.6 If you have made a prebooking for the Silver Zone Car Park, you are required to hand your keys over at the Silver Zone check-in kiosk. If keys are not checked-in you may be charged the Multi-Storey Car Park gate rate on exiting the car park.

4. Tickets

4.1 The ticket issued is valid only for the Vehicle in respect of which it is issued. Your ticket does not entitle you to use any particular space in the Car Park or to priority over other customers.

4.2 All tickets are our property.

4.3 Keep your ticket with you when you leave your Vehicle. If you lose your ticket you will be charged at the rate specified on the Tariff Board for the full length of your stay.

4.4 If you are permitted to pay by credit/debit card, the cards which we will accept will be exhibited on the relevant Tariff Board and/or on the pay machine. We will debit against your card the tariff charge appropriate for your stay at the Car Park (or at the rate specified on the Tariff Board if you lose your ticket).

5. Safety in the Car Park

5.1 You must drive and park carefully and with due care and attention at all times.

5.2 You are responsible for the safety of your passengers, particularly children. You must not allow them to be put in danger, or where they could cause an accident. In particular, children must not play in the Car Park and must not be left unaccompanied.

5.3 You should always be aware of other Vehicles in motion.

5.4 You must comply with all directions and signs from time to time posted in the Car Park and all instructions or requests given or made from time to time by any of our employees or agents for regulating traffic and controlling the positioning of Vehicles within the Car Park.

5.5 You must ensure that animals are kept secured on a lead when outside your Vehicle.

5.6 You are responsible for any damage or injury you cause whilst driving or parking your Vehicle. We will use all information available to us, including but not limited to ANPR data, CCTV and booking records, to investigate incidents. If requested, we will supply our records and information to the police or insurance companies.

6. Securing Your Vehicle

Before leaving your Vehicle in any of our Car Parks, you must ensure that:

6.1 your Vehicle is securely locked;

6.2 all the windows of your Vehicle and any sunroof are securely locked;

6.3 your handbrake is fully engaged and your Vehicle left in gear (or, if it is an automatic, left in park mode);

6.4 no person or animal is left in your Vehicle;

6.5 no possessions or valuables are left in the Vehicle; and

6.6 if your Vehicle is fitted with a steering lock, immobiliser or similar devise, you engage it unless you have parked in the Silver Zone Car Park, where you should inform staff in the Reception Area of any such device before boarding the bus to the terminal building. If required by a member of our staff, you must leave any keys or passcodes for such devices with us or disengage them.

7. Moving and Relocation of Vehicles

THIS CONDITION APPLIES TO ALL VEHICLES AND NOT JUST VEHICLES BOOKED UNDER THE VALET PARKING SERVICE OR THE MEET AND GREET SERVICE.

7.1 We reserve the right to move your Vehicle within the Car Park by driving or otherwise to such extent as we think in our discretion may be reasonably necessary to avoid obstruction.

7.2 We also reserve the right where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency or otherwise to remove any Vehicle at any time to any other location as we reasonably deem appropriate.

7.3 To the extent that it may be necessary to do so in the exercise of the rights given to us in these Conditions of Parking, we, our employees servants or agents have the right to drive or otherwise take any Vehicle out of the Car Park (including on to the public highway) or tow it away.

7.4 We reserve the right to enter a Vehicle (and to use force if necessary) in such a manner as we think necessary without being liable for damage caused to facilitate the exercise of the rights given to us in these Conditions of Parking or to abate any nuisance caused by your Vehicle.

7.5 We reserve the right to move or tow away your Vehicle, without notice, if it is parked in any roadway or on any other non-designated parking area. If we do so, we will charge you for the removal.

7.6 In the case of the Silver Zone Car Park or Meet & Greet Service, we or our agents may move your Vehicle to an on-site, secure location.

7.7 It is your responsibility to ensure your Vehicle is both serviceable and roadworthy when entering any of our Car Parks and it is an express condition of our agreement with you that it is serviceable and roadworthy. If we are unable to start your Vehicle for any reason we reserve the right to “jump-start” your Vehicle to enable us to exercise our rights in this Condition 7. We will use reasonable care when we do this though we will not be responsible for any damage caused by jump-starting your Vehicle unless proved to be caused by our negligence.

8. Abandoned Vehicles

8.1 We recommend that you tell one of our staff, when you arrive at the Car Park, if you intend to leave your Vehicle in the Car Park for longer than 28 days. Unless you tell us this, or you have pre-booked for longer than 28 days we will be entitled to assume that your Vehicle has been abandoned.

8.2 Abandoned Vehicles will be disposed of in accordance with Airport Byelaws.

9. What should you do in the case of damage to or theft of from your Vehicle

IMPORTANT: YOU MUST FAMILIARISE YOURSELF WITH THE PROVISIONS OF CONDITION 9 AS FAILURE TO OBSERVE THE REQUIREMENTS OF CONDITION 9 STRICTLY WILL AFFECT YOUR RIGHT OF RECOVERY AGAINST US (IF ANY). PLEASE ALSO FAMILIARISE YOURSELF WITH THE PROVISIONS OF CONDITION 11.

Possessions/Valuables

9.1 You must not leave any possessions or valuables in your Vehicle whilst it is parked in our Car Parks.

Theft from or Damage to your Vehicle

9.2 You must examine your Vehicle before you leave the Car Park. You must do this irrespective of the time you collect your Vehicle or the weather conditions at the time. We will not be liable in any circumstances where you draw to our attention to any damage to your Vehicle after you leave the Car Park which would have been apparent from any inspection.

9.3 If your Vehicle is damaged or stolen whilst it is in a Car Park you must:-

9.3.1 immediately, and before leaving the Car Park, inform a member of our staff. In the case of the Silver Zone Car Park, this should be reported at the Reception Desk. In the case of all other Car Parks, reports must be made via the intercom at the exit barrier or at the customer information point inside the terminal building;

9.3.2 (in the case of theft) immediately inform the police; and

9.3.3 notify your insurer promptly.

9.4 When you report any incident to us in accordance with condition 9.2 we will complete an incident form which you will be asked to sign. Please read the form carefully and ensure details of all visible damage to your Vehicle is recorded accurately. You will be given a copy of the Incident Report Form which you should keep safe. You will be required to quote the reference number on the Incident Report Form if you wish to submit a claim under condition 9.5 below.

9.5 If you believe you have a claim against us for any reason and whether or not you have an incident report form, you must ensure that no later than 7 days after you take your Vehicle from the Car Park you write to us at our address stated below telling us exactly what happened, and what you are claiming. If you noticed the damage before leaving the Car Park and completed an Incident Report Form you should quote the reference number on the Form. If you delay in submitting any claim, it may be impossible for us to establish exactly what happened or who (if anyone) is to blame. In the circumstances we will have no liability for damage to your Vehicle if you submit any claim more than 7 days after you take your Vehicle from the Car Park.

What happens if your Vehicle cannot be driven as a result of damage caused by us?

9.6 If your Vehicle cannot be driven we will:-

9.6.1 make arrangements to have your Vehicle recovered at our cost;

9.6.2 arrange a hire vehicle for you in accordance with the provisions of condition 9.7.

9.7 We have arrangements with various hire companies at the Airport and we will only be liable for the hire costs in circumstances where you allow us to arrange a hire car on your behalf. The hire car we arrange for you will be broadly equivalent in size and specification as your Vehicle. For the avoidance of doubt, we will have no liability for hire costs if you choose to hire a car yourself.

9.8 If you wish to make a claim against us for repairs to your Vehicle you should not under any circumstances have those repairs undertaken until we have had a reasonable opportunity to inspect your Vehicle. You must obtain quotations from three garages before having repairs undertaken and send those quotations to us. We will only be liable to cover the costs of those repairs if you have those repairs undertaken at the garage we select from quotations you supply. In the meantime we will continue to meet the hire costs to which condition 9.7 refers.

9.9 If you have your Vehicle repaired before we have been given opportunity to inspect it or you have the repairs undertaken without giving us the opportunity to review and select a quotation as required by condition 9.8 we will have no liability for repair costs.

What happens if your Vehicle can be driven safely after it has been damaged by us?

9.10 If your Vehicle can be driven safely you must not have your Vehicle repaired otherwise than in accordance with the provisions of conditions 9.11 - 9.13. If you do not observe the requirements of conditions 9.11 and 9.13 we will have no liability to you in respect of any damage caused by us.

9.11 If you have your Vehicle repaired before we have been given opportunity to inspect it or you have the repairs undertaken without giving us the opportunity to review and select a quotation as required by condition 9.8 we will have no liability for repair costs.

9.12 If you wish to make a claim against us for repairs to your Vehicle you should not under any circumstances have those repairs undertaken until we have had a reasonable opportunity to inspect your Vehicle. You must obtain quotations from three garages before having repairs undertaken and send those quotations to us. We will only be liable to cover the costs of those repairs if you have those repairs undertaken at the garage we select from the quotations you supply.

9.13 We have arrangements with various hire companies at the Airport and we will only be liable for the hire costs of your vehicle in circumstances where you allow us to arrange a hire car on your behalf while your Vehicle is being repaired. The hire car we arrange for you will be broadly equivalent in size and specification as your Vehicle. For the avoidance of doubt, we will have no liability for hire costs if you choose to hire a car yourself.

10. Damage to other vehicles or property within the Car Park

10.1 Should you damage another Vehicle or any part of a Car Park you must report the matter immediately to a member of our staff and give him or her the registration numbers of any Vehicles involved together with your full name and address and the name and address of your insurance company together with your policy number. In doing so, for the purposes of the Data Protection Legislation and any other relevant law you authorise us to pass this information on to the owner or driver of any other Vehicle involved.

10.2 You may be required to make good to our reasonable satisfaction any damage caused to the Car Park or to pay to us on demand the cost incurred by us in making good this damage.

11. Our liability for loss or damage to Property

11.1 We cannot guarantee the security of our Car Parks or that Vehicle will not be damaged as members of the public have access to them at all times. We do not guarantee to you that security measures that we have in place, for example CCTV or patrols, will be working at all times or, even if they are working that they will be effective in preventing loss, damage, or theft or in identifying who might be to blame.

11.2 Neither we nor our employees servants or agents accept liability for any loss or theft of or from any Vehicle or any damage caused to a Vehicle, unless caused by the negligence, wilful act or default or breach of statutory duty by us or our employees servants or agents.

11.3 For the avoidance of doubt our liability to you will not be increased where we valet park your Vehicle either pursuant to the Valet Parking Service or the Meet & Greet Service.

11.4 With the aim of establishing when damage to your Vehicle was caused, all Vehicles under 2.1m entering the Valet Parking area will be photographed by a Vehicle Damage Recognition System (VDRS) which will record any existing external damage to the Vehicle. The information from the VDRS will be used to establish the external condition of the Vehicle when it enters the Valet Parking Area. You agree, for the purposes of the Data Protection Legislation and any other relevant law, to the information obtained from the VDRS being used for this purpose.

11.5 For the avoidance of doubt we will not be liable for any loss or damage:

11.5.1 to your Vehicle or anything in it resulting from your failure to comply with any of these Conditions of Parking;

11.5.2 to your Vehicle if you have failed to comply strictly with the provisions of condition 9;

11.5.3 occurring as the result of wear and tear or ageing of any Vehicle;

11.5.4 occurring as a result of your Vehicle being unserviceable or otherwise unroadworthy at the time you enter the Car Park;

11.5.5 which cannot be proven to have occurred as a direct result of the negligence of our employees servants or agents; or

11.5.6 resulting from exceptional weather events or natural disasters or any other circumstances beyond our reasonable control.

12. Our liabilities for death or person injury

Neither we nor our employees servants and agents accept liability for the death of or personal injury sustained by you unless it is caused by the negligence, wilful act or default or breach of statutory duty of us or our employees servants or agents.

13. Where you can and cannot park

13.1 Unless specifically requested to do so by us or our employees, servants or agents you should not under any circumstances:-

park in a no parking area;
park a double yellow or double red line;
park other than in a designated parking bay;
park in a time restricted waiting area for any longer than the allowed time;
park in a bay reserved for persons with reduced mobility unless you are entitled to do so and without displaying the required ticket;
park across two parking bays; or
park in a space that is marked as “reserved” without authorisation.

13.2 Unless directed to do so by a member of our staff, if you park in a space taking up more than one parking bay, you will be liable for the additional cost of any space(s) used, at the rate specified on the Tariff Board for the Car Park. This sum will be charged to the debit or credit card used by you to make your booking.

13.3 If you park without authorisation in any area of a Car Park which is cordoned off, we reserve the right to move your Vehicle and you may be liable for any associated removal costs.

14. Prohibited activities

14.1 No vehicle shall be towed into the Car Park or enter otherwise than under its own mechanical power and no work or repairs or maintenance to or washing of or cleaning of Vehicles by you or anyone on your behalf shall be done in the Car Park.

14.2 No activity in connection with the selling, hiring or other disposal of the Vehicle shall be carried out in the Car Park.

14.3 No commercial activity shall be conducted from any Vehicle or otherwise within the Car Park.

14.4 No Vehicle shall obstruct any access or circulation area within the Car Park.

14.5 No person shall do anything in the use of the Car Park that may be a nuisance or inconvenience us or any other user of the Car Park.

14.6 No Vehicle shall cause any unnecessary noise, vibration or exhaust fumes within the Car Park.

14.7 No person shall do any act or thing which may render valid or void any policy of insurance effected in respect of the Car Park.

14.8 No person shall park in spaces designated as being reserved unless entitled to do so.

14.9 No person shall deposit any rubbish, litter or refuse of any kind in the Car Park, other than in proper receptacles.

14.10 No person shall pour or transfer fuel, oil or lubricant into or out of any Vehicle.

15. Drop & Go (D&G) Conditions

15.1 There is no free parking in D&G at any time. The fee for parking in D&G is set out on the D&G Tariff Board.

15.2 No ticket will be issued when you enter D&G. Automatic Number Plate Recognition (ANPR) cameras will read your Vehicle registration number at the entry and exit barriers. They will calculate the fee for the length of your stay in accordance with the prices on the Tariff Board. Payment must be made in full at the exit barrier when leaving the Car Park. Payment can only be made by credit/debit cards or by coins. No change will be given.

15.3 D&G is monitored by CCTV cameras. We will report any damage caused to the ANPR cameras or any other equipment to the police.

15.4 If the ANPR cameras cannot read the Vehicle registration number for any reason (including but not limited to snow, dirt, ice, vehicle body parts, man-made devices or other obstructions) you will be charged the appropriate fee for your stay in accordance with the charges stated on the Tariff Board. You must ensure that your Vehicle registration plate is kept clean and clear so that the ANPR cameras can read the registration number.

15.5 If you:-

15.5.1 tamper, or attempt to tamper, with your Vehicle registration plates to avoid paying the correct fee; or

15.5.2 interfere, or attempt to interfere, with ANPR equipment to avoid paying the correct fee; or

15.5.3 exploit, or attempt to exploit any other element of the ANPR system to avoid paying all or part of the appropriate fee, whether successfully or otherwise;
we reserve the right to prohibit you from using any of our Car Parks in future. We will also report any attempts to avoid paying the correct fee to the police and recover all money due to us.

15.6 We reserve the right to refuse exit from the Car Park of any Vehicle until payment of the appropriate fee has been made in full for the stay in the Car Park.

16. Vehicle size

16.1 You are required to observe all reasonable restrictions as shall from time to time be made by us in respect of the height length or width of vehicles to be parked in or allowed access to the Car Parks.

16.2 It is your responsibility to ensure that your Vehicle satisfies any Vehicle size restrictions imposed in relation to the Car Park. No refund will be given under any circumstances if your Vehicle does not comply with any Vehicle size restrictions and you are required to leave the Car Park.

17. What happens if you breach these Conditions

17.1 If you breach these Conditions of Parking or any of them we reserve the right to require you to leave the Car Park immediately. In these circumstances you will be required to pay for your stay in the Car Park. If you have pre-booked you will not be entitled to any refund for your booking. We also reserve the right to prohibit you from entering any of our Car Parks in the future.

17.2 We reserve the right to prohibit entry into any Car Park if, in our reasonable discretion, we believe entry will or is likely to result in a breach of these Conditions of Parking.

18 Additional provisions relating to Valet Parking.

If you book your Vehicle in the Silver Zone Car Park you must check the keys of the Vehicle (removed from, any other keys) in with us at the Reception Area, where you will be given a ticket. You must present this ticket to us when collecting your Vehicle. If you cannot produce your ticket for any reason we will require evidence of your identity (for example your passport or driving licence) before handing the keys over. If someone other than the person named on the booking form is required to collect the Vehicle keys, we will require prior approval from the person named on the booking form. We will not be responsible to you if we hand over the keys of your Vehicle to someone else, as long as we have acted in good faith.

19. Additional Provisions relating to the Car Care Service

19.1 If you ask us to provide the Car Care Service we will:-

19.1.1 use so far as is practicable biodegradable and other “green” products; and

19.1.2 not use any materials which are or might be harmful to your Vehicle or to you.

19.2 We will record any damage to or unusual features of your Vehicle. We will not be required to repair, replace or do any work in connection with anything recorded as damage or unusual features.

20. Courtesy Vehicle jump-start service (Silver Zone Car Park only)

20.1 To assist you in the event of difficulty starting your Vehicle when leaving the Car Park, we operate a courtesy Vehicle jump-start service. This service is available only to customers in the Silver Zone Car Park.

20.2 By requesting this service, you agree to a member of the Ground Transportation operations team attempting to jump-start your Vehicle.

20.3 This service is provided entirely at our discretion and solely at your risk. We do not guarantee that we will be able to start your Vehicle and we do not undertake any repairs to your Vehicle.

20.4 We do not accept any liability for any damage caused or alleged to be caused over your Vehicle as a result of our attempt(s) to jump-start your Vehicle even if such damage is alleged to be caused by our negligence. Nothing in this disclaimer is intended to restrict or exclude liability for death or personal injury caused by our negligence.

20.5 We reserve the right to refuse to provide this service if we believe doing so may result in damage to your Vehicle or for any other reason.

20.6 If you do not want us to attempt to jump-start your Vehicle, if our attempt(s) is/are unsuccessful, or you are parked in a Car Park other than the Silver Zone Car Park, we will assist you in contacting a motoring organisation or breakdown service. However, you will be liable for the costs of any such callout.

21. Meet & Greet Service

The Meet & Greet Service operates from D&G and although Bookings for the Meet & Greet Service may be made via our website, this Service is operated by a third-party service provider APCOA Parking (UK) Ltd. The provision of such service shall be on the terms agreed between you and APCOA Parking (UK) Ltd and we will have no liability to you on any basis whatsoever for any loss from or damage to your vehicle where you use the Meet & Greet Service unless such loss or damage is directly caused by our negligence.

Best Price Guarantee Terms and Conditions

Best Price Guarantee:

Best Price Guarantee is our promise to customers who book car parking directly on our website.
All car parking products booked online through our website are guaranteed to have the lowest price publicly available on the internet. If you find the same car parking product for less within 48 hours of booking, we will match the cheaper price or refund the difference.

The following terms and conditions apply to the Best Price Guarantee:

Terms and conditions:

1. The car park products being compared must be identical in all respects including but not limited to; car park type, stay length, arrival and departure dates and times and flexibility of booking.

2. Where multiple car park spaces are booked each space is regarded as a separate product and must be compared as such.

3. Claims for products already booked must be made within 48 hours of booking, stating clearly where and when the equivalent product was found. You must notify any claim to Bristol Airport by email.

4. The price comparison must be quoted in pounds sterling. The Best Price Guarantee only applies to prices both advertised and available to the general public online on a website not owned or operated by Bristol Airport.

5. Parking prices may go up as well as down, and where any prices have changed since the time of booking, Bristol Airport reserves the right to refuse a refund under the terms of the Best Price Guarantee.

6. Claims for products not yet booked will only be accepted if the lower priced product remains available for sale at the specified price at the time the claim is received by Bristol Airport.

7. Any bookings that are subsequently cancelled are ineligible for a claim under the Best Price Guarantee.

8. Where a booking fee, admin fee or card handling fee is charged, this element of a booking will be excluded from the Best Price Guarantee and disregarded for the purposes of the price comparison.

9. Bristol Airport reserves the right to restrict availability, modify or withdraw the Best Price Guarantee and amend these terms and conditions at any time, without prior notice or liability to you. The Best Price Guarantee terms and conditions that apply when a claim is made will determine whether the claim is eligible.

Fast Track (Security fast track)

Booking and Payment Terms

1. Introduction

These are the terms and conditions upon which we accept bookings for Fast Track Tickets. It is important that you read them and understand them before completing your Booking.

The Fast Track Conditions also apply and form part of the same contract that is created by a Booking. These are set out below. Again, please read them and understand them before completing your Booking.

When reading these Booking and Payment Terms the following words or phrases have the following meanings: -

“Allocated Time Band” means the period during which your Fast Track Ticket is valid.
“Booking” means any booking for a Fast Track Ticket.
“Booking and Payment Terms” means these booking and payment terms.
“Fast Track Conditions” means the conditions published on our website at www.bristolairport.co.uk and displayed at the Fast Track Kiosk.
“Fast Track Kiosk” means any kiosk at the Airport from which Fast Track Tickets may be purchased.
“Fast Track Service” means the dedicated fast track security channel at the Airport.
“Fast Track Ticket” means a ticket enabling the holder to take advantage of the Fast Track Service.
“We, us, our” means Bristol Airport Limited. “You, your” means any person who makes a Booking.

The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

These Booking and Payment Terms and any Booking resulting from them are subject to English law.

2. The Agreement between you and us

2.1 These Booking and Payment Terms apply to your Booking. So do the Fast Track Conditions.

2.2 We intend relying on both the Booking and Payment Terms and the Fast Track Conditions. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking

2.4 Nothing in these Booking and Payment Terms or the Fast Track Conditions affects your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail confirmation to you in accordance with condition 3 below.

3. How to Book Online

3.1 If you wish to purchase a Fast Track Ticket and wish to book online please complete and send your booking form to us.

3.2 Online purchases must be made at least 1 calendar day before your chosen Allocated Time Band starts.

3.3 Once we have received your completed booking form we will send an e-mail confirmation to you at the address you have given on the booking form. That e-mail confirmation will include a booking reference which you need to quote if you want to contact us about your Booking. Print out this e-mail confirmation and bring it with you to the Airport or present an electronic copy on your device.

3.4 The Booking will be completed when we send our e-mail confirmation.

3.5 Please check straight away that the information given on the Booking confirmation is correct. Let us know immediately if it is not. Our contact details are set out below.

3.6. The Booking is personal to the person making it. It cannot be transferred to any other person.

4. Prices and How to Pay

4.1 The price of your Fast Track Ticket is set out on the booking form and includes VAT.

4.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the booking form. If you book your Fast Track Ticket in conjunction with a booking for our car parks we may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque. If you book only a Fast Track Ticket no additional charge will be made.

5. Comments and Complaints

5.1 Any comments - good or bad - relating to the booking procedure should be made in writing to us at our address below or by email. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint.

5.2 We will try and answer all complaints within 15 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.

6. How to Contact Us

Please click here to email us.

Write to us at:

Customer Relations
Lulsgate House
Bristol Airport
Bristol
BS48 3DW

Fast Track (Security fast track)

Terms and Conditions

1. Introduction

These are the Conditions upon which you can purchase a ticket enabling you to take advantage of the Fast Track Service.

The Fast Track Service is a dedicated fast track security channel. The aim of Fast Track is to minimise queuing time in the passenger search area.

It is important that you read these Conditions and understand them before purchasing your Fast Track Ticket.

2. Interpretation

In these Conditions the following words and phrases have the following meanings: -

“Airport” means Bristol Airport
“Airport Byelaws” means our current byelaws from time to time.
“Booking and Payment Terms” means the conditions subject to which Fast Track Tickets can be purchased online at which are published on our website at www.bristolairport.co.uk.
“Conditions” means the conditions set out below together with the Purchase Procedure and the Booking and Payment Terms.
“Purchase Procedure” means the purchase procedure displayed at the Kiosk for the purchase of a Fast Track Ticket.
“Fast Track Kiosk” means any kiosk at the Airport from which Fast Track Tickets may be purchased.
“Fast Track Service” means the dedicated fast track security channel at the Airport.
“Fast Track Ticket” means the bar code or boarding card validation entitling you to use the Fast Track Service.
“We, us, our” means Bristol Airport Limited.
“Your, you” means any person who purchases a Fast Track Ticket.

The headings are for information only and do not affect interpretation.

3. The Agreement between you and us

3.1 These Conditions apply to you if you buy a Fast Track Ticket.

3.2 We intend relying on these Conditions. If there is anything you do not understand or do not agree with please discuss this with us before you purchase your Fast Track Ticket.

3.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

3.4 Nothing in these Conditions affects your statutory rights.

4. Price

The price for your Fast Track ticket is displayed at the Fast Track Kiosk.

5. Purchase

5.1 Fast Track Tickets can be purchased in 2 ways:-

5.1.1 In advance via the Airport website at www.bristolairport.co.uk; or

5.1.2 On the day of travel from any Fast Track Kiosk.

5.2 Kiosk purchases must be made at least 60 minutes before your scheduled flight departure time. Bristol Airport will not be held liable for any missed flight departures resulting from a delay in purchasing a Fast Track ticket. Passengers must be at their specified boarding gate within time to board the aircraft.

5.3 Purchases are only valid for the date printed on the Fast Track Ticket. The dates and time are non transferable.

5.4 You may book up to 6 months ahead of your travel date and in doing so will not be subject to any change in the price which may be introduced before your travel date.

5.5 Every passenger, including infants and babies, requires a Fast Track Ticket in order to use the Fast Track Service.

6. Accuracy of the Information you give us

Your Fast Track Ticket will be recognized by the details on your boarding card. Because of this, your flight number and personal details you gave when purchasing your Fast Track Ticket MUST be accurate and match those printed on your boarding pass. If they do not you will not be permitted to use the Fast Track Service and you will not be entitled to a refund.

7. What to do on Arrival at the Fast Track Security Channel

7.1 It is your responsibility to ensure that you arrive at the Airport in sufficient time to allow for all airport processes to arrive to the gate in time for your flight.

7.2 When you arrive at the Fast Track security channel you must present your Booking confirmation to our employee or agent and insert your boarding card in the Entry Scanner. Please note that you may only enter the Fast Track security channel during your Allocated Time Band.

8. Our Responsibility to You

8.1 Fast Track Tickets will be available for purchase on a ‘first come first served’ basis and we may place a limit on the number of Fast Track Tickets available. Once the maximum level has been reached for any particular period no further Fast Track Tickets will be available. For example, where your party consists of 4 persons but only 2 Fast Track Tickets are available then you can either purchase two Fast Track Tickets and members of your party must use the standard queue lane.

8.2 In exceptional circumstances we may not be able to accommodate you in the Fast Track Channel. If this happens we will give you first priority in other security channels. If we cannot do this we will refund the purchase price to you.

8.3 In purchasing your Fast Track Ticket you acknowledge and accept the possibility of delays at the security search point due to reasons beyond our control such as staff sickness, industrial action, government policy or any other reason. In such circumstances no refund will be offered for your Fast Track Ticket.

8.4 Bristol Airport makes no guarantee as to minimum or maximum numbers of Passengers queuing within Fast Track Security, or that Fast Track Customers will pass through security quicker with the Fast Track Pass than without it.

9. Your Fast Track Ticket

9.1 Your Fast Track Ticket is:-

9.1.1 valid only for the date specified on it.

9.1.2 issued subject to the Airport Byelaws.

9.1.3 our property and must be handed to us on request.

9.1.4 non-refundable at any point prior to travel.

9.1.5 not transferable to alternative dates or capable of surrender or redemption for any reason.

9.1.6 valid only for use with a valid boarding card.

9.1.7 subject to current security regulations outside .of our control.

9.1.8 for single use only. It cannot be used more than once.

9.2 Your Fast Track ticket does not:-

9.2.1 eliminate or diminish the standard security procedure. The standard UK airport security search procedure will apply to all departing passengers.

9.2.2 guarantee any maximum or minimum queue length or queuing time.

10. Flight Cancellations/Delay

In the event of a flight delay or cancellation all purchases are subject to the Air Passenger Charter and any request for a refund must be made in writing to your Airline. In the event of a flight cancellation or delay directly attributable to Bristol Airport you should write to us at :-

Customer Relations
Lulsgate House
Bristol Airport
Bristol
BS48 3DW

11. Customer Feedback

Any customer queries or feedback relating to your Fast Track Ticket should be made to via email.

12. Force Majeure

We shall not be liable for any failure to provide the Fast Track Service or for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, mechanical or systems failures of whatever nature, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, any late or delayed personal transport, taxi, train or bus or other transport services used by you in travelling to the Airport, closure or congestion of the Airport, cancellation or changes of schedules by airlines, and all similar events beyond our control.

Executive Lounge

Booking and Payment Terms

These are the terms and conditions upon which we accept bookings on line or by telephone to use the Executive Lounge. It is important that you read them and understand them before completing your Booking.

The Conditions of Use also apply and form part of the same contract that is created by a Booking. These are set out below. Again please read them and understand them before completing your Booking.

When reading the Booking and Payment Terms and Conditions of Use the following words and phrases have the following meanings:

"1903 Lounge” means the executive waiting area operated by the Lounge Operator designated as the ‘1903 Lounge’ and located in the departure area of the Airport as set out in the FAQs.
"Airport" means Bristol Airport.
“Booking” means any booking for the use of the Executive Lounge at the Airport.
“Booking and Payment Terms” means the booking and payment terms set out below as varied from time to time.
“Booking Period” means the date and period that you specify for your use of the Executive Lounge which commences:

(a) for the Escape Lounge, 3 hours before your stated flight departure time; and
(b) for the 1903 Lounge, 2.5 hours before your stated flight departure time

and ends at your stated flight time.

“Charges” means the charges paid for use of the Executive Lounge in accordance with a Booking.
“Conditions of Use” means the conditions of use set out below as varied from time to time and as displayed at the entrance to the Executive Lounge.
“Customer” means the person, firm or company booking the use of, or named on the Booking for, the Executive Lounge.
“Escape Lounge” means the executive waiting area operated by the Lounge Operator designated as the ‘Escape Lounge’ and located in the departure area of the Airport as set out in the FAQs.
“Executive Lounge” means the executive waiting areas operated by the Lounge Operator in the departure area of the Airport, including the 1903 Lounge and the Escape Lounge, and references to ‘the Executive Lounge’ shall mean the relevant Executive Lounge booked by the relevant Customer.
“FAQs” means the FAQs relating to the Executive Lounge published on our website from time to time.
“Lounge Operator” means the operator of the Executive Lounge from time to time.
“Lounge Operator’s Terms and Conditions” means the Lounge Operator’s terms and conditions which apply to the use of the Executive Lounge from time to time.
“Maximum Stay” means:

(a) for the Escape Lounge, a continuous period of 3 hours; and
(b) for the 1903 Lounge, a continuous period of 2.5 hours

both ending at your stated flight departure time which, for the avoidance of doubt, will not be extended due to delays in flight departures.

“We, us, our” means Bristol Airport Limited.
“You, your” means any person who makes a Booking or (where the context allows) uses the Executive Lounge.

Words in the singular shall include the plural and vice versa, references to any gender shall include the other and reference to legal persons shall include natural persons and vice versa.

The headings are for information only and do not affect the interpretation of the Booking and Payment Terms and Conditions of Use.

We act as a booking agent on behalf of the Lounge Operator for the use of the Executive Lounge. We are not liable for any claim arising out of the use of the Executive Lounge.

Neither we nor the Lounge Operator guarantee that any particular facilities and / or services will be available within the Executive Lounge at any given time.

Force Majeure

Neither we nor the Lounge Operator shall be liable to you for any loss or damage caused to or suffered by you as a direct or indirect result of the provision of the Executive Lounge by or on behalf of the Lounge Operator being prevented, restricted, hindered or delayed by reason of any circumstances outside of our or the Lounge Operator’s control.

Waiver

The right powers and remedies provided pursuant to the Booking and Payment Terms and Conditions of Use are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay in exercising or non-exercising by the Lounge Operator of any rights or remedies under the Booking and Payment Terms and Conditions of Use shall operate as a waiver or release of that right, power or remedy.

Variation

We have the right to change the FAQs, Booking and Payment Terms and / or Conditions of Use from time to time but, once you have made a Booking, the Booking and Payment Terms at the time of your Booking shall apply to that Booking.

Governing Law

The FAQs, Booking and Payment Terms and Conditions of Use and any dispute arising out of or in relation to them (both contractual and non-contractual) shall be governed by and construed in accordance with English law and we, the Lounge Operator and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Data Protection

Please see our website for the terms of our Privacy Statement, which applies to you and your Booking.

Entire Agreement

The FAQs, Booking and Payment Terms and Conditions of Use represent the entire agreement between you and us relating to your use of the Executive Lounge.

Executive Lounge - Booking and Payment Terms

Booking and Payment Terms

1. Introduction

1.1 The Booking and Payment Terms apply to all bookings made to use the Executive Lounge.

1.2 It is important that you, and any person whom you make a Booking on behalf of, read the Booking and Payment Terms and understand them before completing your Booking. By making a Booking, you are entering a contract with us and agree to accept these Booking and Payment Terms.

1.3 Access to the Executive Lounge is subject to availability and you will not be permitted to access the Executive Lounge unless you have made a Booking.

1.4 You will only be permitted to access the Executive Lounge specified on your Booking confirmation so you must ensure that you book the correct Executive Lounge (the Escape Lounge or the 1903 Lounge). Please ensure that you have reviewed and understand the differences between the two Executive Lounges before making a Booking.

2. The Agreement between you and us

2.1 These Booking and Payment Terms and the Conditions of Use apply to your Booking.

2.2 If there is anything you do not understand or do not agree with within the Booking and Payment Terms and / or the Conditions of Use please discuss this with us before you make your Booking.

2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes, these will only take effect once in writing and signed by us.

2.4 Nothing in these Booking and Payment Terms or the Conditions of Use affect your statutory rights.

2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us via our website and we have sent you your Booking confirmation in accordance with condition 3 below.

2.6 If you book over the telephone a binding agreement will exist between you and us when our telephone salesperson gives your booking reference to you in accordance with condition 4 below.

3. How to Book Online

3.1 If you wish to use the Executive Lounge, please use the online booking system on our website.

3.2 Once we have received your completed booking form we will send an email to you at the address given on your booking form. That email will include a booking reference which must be quoted if you contact us about your Booking.

3.3 The Booking will be completed when we send the email to you confirming your booking reference.

3.4 Please ensure that the information on your Booking confirmation is correct and let us know immediately if it is not by emailing us at [email protected]. Please ensure that you keep your Booking confirmation safe as this will be needed to gain entry to the Executive Lounge.

3.5. The Booking is personal to the person making it and those named on the Booking. It cannot be transferred to any other person.

4. Amending or Cancelling a Booking

4.1 Except as set out in condition 4.2 below, you may cancel your Booking at any time before commencement of the Booking Period and you will be refunded the Charges you have paid.

4.2 If you cancel your Booking less than 48 hours before the start of the Booking Period we will deduct an administration fee of GBP £5.00 from your refund.

4.3 If you do not use the Executive Lounge for any reason without following the cancellation procedures set out in these Booking and Payment Terms, you will not be entitled to a refund.

Cancellation or Amendment online

4.4 You can cancel or amend your Booking online at our website by visiting the “Manage My Booking” section.

Cancellation or Amendment by telephone

4.5 You can cancel or amend your Booking by calling us on 0371 334 4444.

Cancellation or Amendment by email

4.6 You can cancel or amend your Booking by emailing us at [email protected].

Cancellation or Amendment by post

4.7 We advise that any cancellation requests are submitted by email, telephone or via the “Manage My Booking” section on our website. If you choose to submit your cancellation request by post, your cancellation will not take effect until we receive your letter. Therefore, you take the risk of your letter being delayed or lost in the post. We suggest that, if you do cancel by post, you telephone us to check that we have received your cancellation request. Any cancellation requests submitted by letter which are not received or which are received less than 48 hours before the start of the Booking Period will be subject to the administration fee as set out in condition 4.2 above.

5. Charges and How to Pay

5.1 The Charges quoted include VAT and are fixed when you make your Booking.

5.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the booking form. We may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque.

6. What to do on Arrival

6.1 When you arrive at the Executive Lounge you must present your Booking confirmation. Admission will be at the absolute discretion of the Lounge Operator and will only be allowed to the person(s) named in the Booking.

6.2 Physical tickets to the Executive Lounge will not be issued by us or the Lounge Operator.

7. Period of Use

7.1 The period during which you can use the Executive Lounge is limited to the Maximum Stay. If your flight is delayed, you are not entitled to stay in the Executive Lounge after the Maximum Stay.

7.2 Neither we nor the Lounge Operator accept any liability if you cannot use the Executive Lounge for the whole or any part of your Booking Period.

8. Comments and Complaints

8.1 Any comments relating to the booking procedure should be made in writing to us (at the address set out below) or by clicking here. When contacting us in relation to a complaint, please provide as much information as possible. This will make it easier for us to deal with your complaint.

8.2 We endeavour to respond to all complaints within 15 working days of receipt. If we cannot respond within this timeframe, we will tell you when we expect to be able to respond.

8.3 Any comments relating to the Executive Lounge should be addressed to the Lounge Operator at its registered office.

9. How to Contact Us

By Email

Email us at: [email protected]

In Writing

Write to us at: Bristol Airport Limited, Customer Relations, Lulsgate House, Bristol Airport, Bristol BS48 3DW.

Executive Lounge - Conditions of Use

1. General

1.1 These Conditions of Use set out the basis on which you are permitted to use the Executive Lounge. The Conditions of Use apply and form part of the contract created by a Booking.

1.2 It is important that you, and any person whom you make a Booking on behalf of, read the Conditions of Use and understand them before making a Booking and using the Executive Lounge. By making a Booking, you are entering a contract with us and agreeing to the Conditions of use.

2. Formation of Contract

2.1 The Executive Lounge is provided and operated by the Lounge Operator subject to these Conditions of Use, which you agree to and accept by booking the Executive Lounge, paying the Charges and / or using the Executive Lounge.

2.2 No representative, employee or salesperson or agent of the Lounge Operator or us has authority to vary, amend or waive any of these conditions.

3. Executive Lounge Facilities

3.1 All specifications, descriptions, drawings, photographs or illustrations of the Executive Lounge and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by you or treated as binding or as forming part of these conditions or any contract with you.

3.2 The Lounge Operator shall use its reasonable endeavours to make the Executive Lounge available during the hours advertised, but reserves the right to vary the hours of operation or to close the Executive Lounge due to refurbishment, relocation or otherwise in which case an alternative Executive Lounge will be provided or a refund of the Charges will be made at the discretion of the Lounge Operator.

3.3 The Lounge Operator shall use its reasonable endeavours to ensure a suitable environment is maintained in the Executive Lounge including but not limited to keeping the Executive Lounge clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the Executive Lounge of any persons whose behaviour is unsuitable.

3.4 Both we and the Lounge Operator reserve the right to refuse your entry to the Executive Lounge:

3.4.1 for any statutory, regulatory or Airport policy reasons including but not limited to security, health and safety policies or fire regulations;

3.4.2 for any other reason deemed appropriate by us or the Lounge Operator, including (but not limited to):

3.4.2.1 capacity limitations;

3.4.2.2 you or a member of the party who you are travelling with being intoxicated;

3.4.2.3 unacceptable behaviour, including verbal or physical actions or abuse towards staff members or any other person; and

3.4.2.4 any other conduct which we deem unacceptable, including behaviour which may disturb or offend other customers.

3.5 In order to maintain customer expectations, children under the age of 12 are only permitted to enter the Executive Lounge if accompanied and supervised by an adult at all times.

3.6 The Executive Lounge forms part of the Airport and is subject to Airport Byelaws from time to time in force.

3.7 Neither we nor the Lounge Operator guarantee that any particular product, service or facility will be available in the Executive Lounge at the time of your visit.

3.8 Customers under the age of 18 are not permitted to consume alcohol whilst in the Executive Lounge and you may be asked to provide satisfactory proof of age before you are served alcohol.

3.9 Your Booking is valid only for the Executive Lounge specified on your Booking confirmation (the Escape Lounge or the 1903 Lounge), and you will not be entitled to enter any other Executive Lounge.

4. Charges

4.1 The Charges payable for the Executive Lounge shall be as stated in the Lounge Operator’s price list (current at the date of the Booking). Prices are inclusive of VAT.

5. Terms of Payment

5.1 You must pay the Charges at the time of making your booking.

5.2 Unless otherwise agreed in writing, you shall not be entitled to any discount or refund.

6. Customer's obligations

6.1 In order to use the Executive Lounge, you must at all times:

6.1.1 dress to a smart casual standard reasonably expected from someone entering an executive style restaurant or lounge and take note of any items that you are not permitted to wear in the Executive Lounge as set out in the FAQs;

6.1.2 not smoke and not excessively drink alcohol;

6.1.3 not remove food, drink, newspaper or magazines from the Executive Lounge;

6.1.4 not sleep in the Executive Lounge;

6.1.5 not misbehave, act in a drunk or disorderly way or cause disruption or annoyance to other customers;

6.1.6 observe Airport Byelaws;

6.1.7 comply with the directions and requests of staff employed at the Executive Lounge;

6.1.8 be polite and considerate to all others in the Executive Lounge; and

6.1.9 comply with all requests made by us and / or the Lounge Operator in relation to safety and security.

6.2 If at any time we or the Lounge Operator, at its discretion, deems you to be in breach of any of the Condition of Use, including those set out in condition 6.1 above, we and / or the Lounge Operator reserve the right to exclude entry, remove you from the Executive Lounge and no refund will be given.

7. Limitation on Liability

7.1 Subject to condition 7.2, we nor the Lounge Operator shall under any circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise.

7.2 Neither we nor the Lounge Operator exclude or limit loss arising from death or personal injury caused by negligence.

7.3 Subject to condition 7.2 above, the aggregate liability of the Lounge Operator and / or us, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to you for any loss or damage (whether asserted by you or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by you for the use of the Executive Lounge.

7.4 Neither us nor the Lounge Operator shall under any circumstances be liable for you failing to board your flight and neither us nor the Lounge Operator has any obligation to make flight announcements. It is your responsibility to ensure that you monitor your flight departure time and leave the Executive Lounge with enough time to reach your departure gate.

7.5 Neither us nor the Lounge Operator shall under any circumstances be liable or responsible for your personal belongings, and you shall take any personal belongings into the Executive Lounge solely at your own risk.

7.6 All information, recommendations and advice given by or on behalf of the Lounge Operator to you regarding Airport services or flight details are given without liability on the part of the Lounge Operator.

7.7 You shall compensate the Lounge Operator, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising out of or in connection with the use by you of the Executive Lounge which is caused directly or indirectly through your act or omission, wilful misconduct or negligence.

7.8 We nor the Lounge Operator accept any liability for you or a member of the party you are travelling with drinking excessively. The Lounge Operator reserves the right to limit alcohol consumption for any reason it deems appropriate, including ensuring that you are not intoxicated prior to boarding a flight. It is your responsibility to ensure that you are fit to fly on your booked flight and that you meet any requirements of the airline operator you are flying with.