Car Park FAQs
Looking for help? Please read our frequently asked questions below.
Amending or Cancelling your booking
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You can cancel or amend all bookings up to 48 hours prior to your scheduled departure time without charge. There is a cancellation charge of £5 for any cancellations made less than 48 hours prior to the arrival time at the car park. The simplest way is to click on Manage my Booking.
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If your flight is cancelled, please claim for any car park booking losses via your travel insurance policy.
You can cancel or amend all parking bookings up to 48 hours prior to your scheduled departure time without charge. There is a cancellation charge of £5 for any cancellations made less than 48 hours prior to the arrival time at the car park. The simplest way is to click on Manage My Booking
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Our car parks work using Automatic Number Plate Recognition (ANPR) technology, so it’s important that the car you arrived in has the same registration as the one entered when booking. If you are driving a different car to that detailed on your confirmation invoice, you can amend these details to your booking online by visiting “Manage my Booking”.
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Your booking is valid for the entire first and last day. Providing us with the time helps ensure we are prepared for you. You can update this through Manage My Booking.
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The following overstay rates apply:
- Silver Zone: £20 per day
- All other Car Parks: £30 per day
Booking Parking
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Whilst for some car parks you can turn up and park, booking direct and online with Bristol Airport guarantees you the best price. For Silver Zone and Meet and Greet Parking, you must book online in advance.
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It is possible to book some car park up to 3 hours before arrival at the airport, subject to availability. However, we recommend booking in advance to secure the best rate and ensure you can reserve a space in the car park of your choice.
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You can book up to 12 months ahead of your travel date.
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We accept Visa Credit, Visa Debit, Mastercard, American Express, Switch/Maestro. Our payment machines in the car parks also accept cash.
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Within 24 hours of placing your order you will receive an email with a booking reference number confirming all your details. You will need to bring this with you to the airport. You can have a new one resent by clicking on Manage My Booking.
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You will need your booking reference for all car parks. In the event you lose your confirmation email, you can have a new one resent by clicking on Manage my Booking.
Parking Prices
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Online car park prices are calculated on a calendar day or part thereof. The number of days charged is calculated on the times and dates selected when making your booking.
For those who turn up on the day without a pre-booking, gate prices are based on a 24-hour day.
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Sign up to our Rewards emails to receive discounts on parking as well as exclusive savings on Fast Track, Lounge, plus great deals in the airport's shops and restaurants.
Special Assistance FAQs
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Special Assistance must be arranged in advance with your airline. More information can be found on our special assistance pages.
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- Silver Zone disabled bays are located in the Drop Off Area from row 313 to 340
- Short Stay disabled bays are located in the centre of the car park.
- Multi-Storey disabled bays are located on the ground floor.
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Yes, we have designated areas for wheelchairs. When you are ready to board the shuttle bus please use the wheelchair ramp request button fitted to the outside of the bus or present yourself to the driver who will operate the ramp and highlight the designated wheelchair parking space on board.
All our shuttle buses are fitted with wheelchair ramps and are certified to carry one wheelchair. If a wheelchair bay is already occupied, you will be required to wait for the next bus.
We also accept mobility scooters. Passengers are required to disembark the scooter whilst the bus is in motion.
General FAQs
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Currently we are unable to offer parking for these vehicles.
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All car parks (except for Multi-Storey and Silver Zone) have a height restriction on 3 metres, width restriction of 2.4 metres and length restriction of 4.8 metres. The height restriction in our Multi-Storey Car Park and Silver Zone Car Park is set at 2.1 metres.
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- All car parks except Silver Zone: BS48 3DY
- Silver Zone Car Park: BS48 3DW
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You can find out all information electric charging on the following page:
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In all car parks, except Silver Zone (when operating as a valet car park) and Meet and Greet, we are unable to offer this service. If someone other than yourself is due to collect the vehicle whilst in Silver Zone or Meet and Greet, please contact us directly.
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There is a dedicated parking area for motorcycles in the Multi-Storey car park. When entering the Airport from the A38 roundabout, follow signs to the motorcycle parking area. Please note that anchor points are not available and there is no facility for motorcycle helmet storage. The Car Park is monitored 24 hours a day. We reserve the right to remove motorcycles that are not parked in the designated area.
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Bus transfers take 7-9 minutes from Silver Zone. The service operates with a 15 minute frequency.
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If you have parked in any Car Park other than the Car Park you have pre-booked, you will be charged, before exiting, at the rate shown on the tariff board displayed at the entrance to the relevant Car Park.
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Luggage trolleys are provided in the pedestrian walkway when heading to the Terminal building.
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We provide a courtesy bus from Silver Zone, there is no charge for this service.
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On occasions the ANPR system will not detect the correct registration. Please press the help button and have your booking reference ready at the point of exiting the car park facility.
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For any queries regarding duplicate payments or payments again on exit, please contact us. Please include your booking reference, vehicle registration and travel dates.
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The Short Stay and Pick Up car park is ideal for passenger pick up and stays of up to three days. The pricing within this Car Park accommodates for unforeseen delays in passenger pick-ups.
The Waiting Zone is located close to the entrance of our Silver Zone car park and allows up to 1 hour free of charge that may be used for the waiting of passenger pick up, prior to collection from the Short Stay & Pick Up car park.
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There is a no return policy within an hour for the Waiting Zone car park. Vehicle registrations are captured on entry and exit and if the same vehicle returns within one hour, the driver will receive an automatic Penalty Charge Notice (PCN).
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We are committed to the highest standards of customer care. If you are unhappy about any aspect of the service you receive please let us know by completing the online form. If you have had a great service, let us know by sending your compliments to the team:
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Yes, all car parks are in operation 24/7 365 days a year. Some car parks may need to close due to works and maintenance.