Car Park FAQs and information

The simplest way is online via Manage My Booking.

You can cancel or amend all bookings, except for Silver Zone Non-Flexible, up to 48 hours prior to your scheduled arrival time at the car park without charge.  There is a £5 charge for any cancellations made less than 48 hours prior to the arrival time at the car park. 

Any amendments or cancellations requested through the airport switchboard may be subject to charge.

If your booking has already commenced, then we are unable to cancel or make any amendments. You will be required to claim the cost back from your Travel Insurance.

Silver Zone Non-Flexible bookings are non-cancellable, non-refundable, and cannot be amended.

Please contact the Silver Zone team directly on [email protected].  Please include your booking reference and expected return date and time so the team can assist you.

We can't make changes to bookings once the booking start date and time has passed. Upon exiting the car park, you'll need to pay the daily overstay fee. You can reclaim this fee through your airline or travel insurance.

The following overstay rates apply for pre-booked car park stays:

Silver Zone: £35.00 per day
All other Car Parks: £35.00 per day

If you return later than the date booked for your car parking you will be charged the following overstay rates for pre-booked car park stays.  This also applies if you are delayed due to changes or delays to your flight:

• Silver Zone: £35 per day
• All other Car Parks: £35 per day

If you haven’t pre-booked your car park stay, standard gate rates will apply for any additional time stayed.

If your flight is cancelled, please claim for any car park booking losses via your travel insurance policy.

You can cancel or amend all parking bookings up to 48 hours prior to your scheduled departure time without charge. There is a cancellation charge of £5 for any cancellations made less than 48 hours prior to the arrival time at the car park. The simplest way is to click on Manage My Booking

We are unable to cancel your booking after the start date and time. We advise you to claim through your Travel Insurance.

When amending your booking, you'll need to re-enter your payment details to cover the price shown at the time of the amendment. Once confirmed, the original payment will be automatically refunded within 5-7 working days to the account used to make the booking.

Refunds can take up to 10 working days to reach your account.

Please contact us using our Enquiries form, and a member of the team can assist you.

Our car parks work using Automatic Number Plate Recognition (ANPR) technology, so it’s important that the car you arrived in has the same registration as the one entered when booking. If you are driving a different car to that detailed on your confirmation invoice, you can amend these details to your booking online by visiting “Manage my Booking”.               

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Short Stay and Silver Zone Car Parks

You can enter and exit the car park at any time on the dates as stated on your booking as you have paid for the full calendar day. Therefore, there is no requirement to amend your booking.

If you are parked in Silver Zone and returning early please notify the Silver Zone team at [email protected]. Please include your booking reference and expected return date and time so the team can assist you.

Multi-Storey, Meet & Greet and Mid Stay Car Parks

Your booking is valid from 6 hours before your arrival time and up to 6 hours after your return time.

Important: Staying beyond these limits may result in additional charges, so please plan your arrival and departure times accordingly.

If you've made a booking but used an incorrect, unknown or mistyped email address, please contact us using our Enquiries form, and a member of the team can assist you.

If you've forgotten which email address you used to make your booking, please contact us using our Enquiries form, and a member of the team can assist you.

No, Silver Zone Non-Flexible bookings are non-cancellable, non-refundable, and cannot be amended.  However, personal details and vehicle details can still be updated through Manage my booking.

Whilst for some car parks you can turn up and park, booking direct and online with Bristol Airport guarantees you the best price.  For Silver Zone and Meet and Greet Parking, you must book online in advance.

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It is possible to book some car park up to 3 hours before arrival at the airport, subject to availability. However, we recommend booking in advance to secure the best rate and ensure you can reserve a space in the car park of your choice. 

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You can book up to 12 months ahead of your travel date.             

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Your promo code may have expired, or may not be valid for your booking dates. Please check your email inbox for the latest Rewards promotion code and try again.

We accept Visa Credit, Visa Debit, Mastercard and Switch/Maestro. Our payment machines in the Short Stay and Multi-Storey car parks also accept cash. 

Please note that the Silver Zone car park and Drop Off & Pick Up car park are card only.  American Express is not accepted in any of the car parks.

Within 24 hours of placing your order you will receive an email with a booking reference number confirming all your details. You will need to bring this with you to the airport.   You can have a new one resent by clicking on Manage My Booking. 

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A booking confirmation is sent to the email address provided at the time of booking. Please check your Junk/Spam folders. You can resend your confirmation email through Manage My Booking.

If you are still unable to locate your booking confirmation after following the above steps, please use our Enquiries form to contact us.

You will need your booking reference for all car parks. In the event you lose your confirmation email, you can have a new one resent by clicking on Manage my Booking.         

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If a duplicate payment has been deducted from your bank account, please contact us using our Enquiries form, and a member of the team can assist you.

Please contact us using our Enquiries form, and a member of the team can assist you.

Our booking system currently only accepts UK vehicle registrations when booking. However, you can still proceed by entering any UK vehicle registration, such as one from a friend or family member. After placing the booking, you can log in to the Manage My Booking section and update the registration details manually.

Online car park prices are calculated on a calendar day or part thereof. The number of days charged is calculated on the times and dates selected when making your booking.

For those who turn up on the day without a pre-booking, gate prices are based on a 24-hour day.

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Sign up to our Rewards emails to receive discounts on parking as well as exclusive savings on Fast Track, Lounge, plus great deals in the airport's shops and restaurants.            

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The Best Price Guarantee applies if you find an identical product with the same dates at a lower price, without any discount applied. The car park products being compared must be identical in every aspect, including the car park type, length of stay and the arrival and departure dates and times.

The following overstay rates apply for pre-booked car park stays:

Silver Zone: £35 per day
Multi-Storey: £35 per day
All other Car Parks: £35 per day

If you haven’t pre-booked your car park stay, standard gate rates will apply for any additional time stayed.

Short Stay and Silver Zone Car Parks

• Your booking is valid for the entire first and last day of your booking period.
• This means you can arrive at any time on the first day and leave at any time on the last day without incurring extra charges.

Multi-Storey, Meet & Greet  and Mid Stay Car Parks

• Your booking is valid from 6 hours before your arrival time and up to 6 hours after your return time.

Important: Staying beyond these limits may result in additional charges, so please plan your arrival and departure times accordingly.

We recommend that you book assistance with your airline at least 48 hours in advance of travelling, so we have the right help and equipment ready for you. If you request assistance late or on the day of travel, you may experience delays receiving assistance in the airport.

More information can be found on our special assistance pages.

Silver Zone disabled bays are located in the Drop Off Area from row 313 to 340. Short Stay disabled bays are located in the centre of the car park. Multi-Storey disabled bays are located on level 2 of the car park.

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Disabled bays cannot be reserved and are available on a first come first serve basis.

In the Silver Zone Car Park, if you are a blue badge holder and you return to collect your vehicle and it is not in a space suitable for blue badge holders, you may ask for your vehicle to be moved into a suitable bay at the time of your collection. 

Yes, we have designated areas for wheelchairs.  When you are ready to board the shuttle bus please use the wheelchair ramp request button fitted to the outside of the bus or present yourself to the driver who will operate the ramp and highlight the designated wheelchair parking space on board.

All our shuttle buses are fitted with wheelchair ramps and are certified to carry one wheelchair. If a wheelchair bay is already occupied, you will be required to wait for the next bus. 

We also accept mobility scooters.  Passengers are required to disembark the scooter whilst the bus is in motion.

You can check in at the Silver Zone kiosks using your Booking Reference. You will find your Booking Reference on your booking confirmation email.

Bus transfers take 7 minutes from Silver Zone.  The service operates with a 15 minute frequency.

We provide a courtesy bus from Silver Zone, there is no charge for this service.

Please contact the Silver Zone team directly on [email protected].  Please include your booking reference and expected return date and time so the team can assist you.

The person collecting the keys must match the name on the booking and provide photo ID at the key collection point.

We advise not leaving a steering lock on your vehicle when parking in the Silver Zone Car Park.

As part of the Silver Zone operation, your vehicle is moved to a designated parking area after check-in. Leaving a steering lock in place can prevent our team relocating your car and further fees will be applied.

All car parks have a width limit of 2.4 metres and length of 4.8 metres. The height limit is as follows:

• Drop Off & Pick Up: 2.5 metres
• Multi-Storey, Meet & Greet and Silver Zone: 2.1 metres
• Short Stay: 3 metres
  
  

There is a dedicated drop-off and pick-up car park for minibuses and over height vehicles adjacent to the terminal.

Currently we are unable to offer parking for these vehicles.      

20 EV chargers are available for Multi-Storey car park users.  These are located outside of the Multi-Storey Car Park, opposite the terminal - simply follow the signage. 

Our 22kW fast chargers are available 24/7 on a pay‑as‑you‑go rate of 45p per kWh. Charging is available on a first‑come, first‑served basis for customers and cannot be reserved in advance.

In all car parks, except Silver Zone (when operating as a valet car park) and Meet and Greet, we are unable to offer this service. If someone other than yourself is due to collect the vehicle whilst in Silver Zone or Meet and Greet, please contact us directly.           

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A dedicated, covered parking area for motorcycles is available on Level 0 of the Multi-Storey Car Park. Clearly marked and designed for ease of access, this facility offers secure and convenient parking at a daily rate of £10. 

To guarantee availability, we recommend booking your motorcycle bay in advance. While payment is possible on arrival, you may be turned away if the motorcycle area is full and you haven’t pre-booked. Please note that anchor points are not available and there is no facility for motorcycle helmet storage.  

When entering the Airport from the A38 roundabout, follow signs to the motorcycle parking area. 

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Our bicycle parking area is located on the north side of the Multi-Storey Car Park at ground level beneath the internal link bridge. It is fully-sheltered and monitored by CCTV cameras for security. Cycle maintenance equipment is also provided.

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Please park in the Short Stay car park when using the Twilight check-in/bag drop service.

Your airline handling agent will give advice on exiting the car park.

If you have parked in any Car Park other than the Car Park you have pre-booked, you will be charged, before exiting, at the rate shown on the tariff board displayed at the entrance to the relevant Car Park.

Luggage trolleys are provided in the pedestrian walkway when heading to the Terminal building.

On occasions the ANPR system will not detect the correct registration. Please press the help button and have your booking reference ready at the point of exiting the car park facility.

Our entry barrier may have misread your number plate. At the car park exit, please press the intercom button and quote your Booking Reference to the car park agent who will verify your booking and enable you to exit.

For any queries regarding duplicate payments or payments again on exit, please contact us. Please include your booking reference, vehicle registration and travel dates.

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For bookings in the Short Stay and Multi-Storey car park, you can return to use your booking if it is within the dates pre-booked. Any additional time within the car park outside of your booking dates will be charged at the daily overstay fee. For bookings at the Silver Zone car park, you are only able to check-in within 48 hours of the booking start date and time.

If you made your booking through the Bristol Airport website, your confirmation email acts as your VAT receipt and includes all relevant VAT details for your records.

For payments made at our car park machines, you can obtain a VAT receipt by selecting the appropriate option on the machine.

If you need a VAT receipt after your visit, please get in touch with us via the Enquiry form.

Please contact us using our Enquiries form, and a member of the team can assist you.

The bus to the Car Rental Centre operates every 15 minutes between 06:00 and 00:00. Between 00:00 and 06:00, the service is available on demand. To request a bus during these hours, simply use the contact number displayed at the bus stop in the Transport Interchange.

The Drop Off & Pick Up car park is located on the Transport Interchange close to the terminal, this car park is designed for express passenger pick-ups.

The Short Stay car park is ideal for passenger pick-ups wanting to stay for over 30 minutes and for stays from 1-3 days. 

The Waiting Zone is located close to the entrance of our Car Rental Centre and allows up to 1 hour free of charge that may be used for the waiting of passenger pick up, prior to collection from the Drop Off & Pick Up car park.

If you are collecting a group in a minibus or over height vehicle, there is a dedicated Minibus & Over Height car park adjacent to the terminal.

For users of the Short Stay car park or Drop Off & Pick Up car park, the Public Transport Interchange includes modern waiting areas, assistance touch points, water refill stations, toilets and M&S Food.

Toilets and litter bins are also within the Waiting Zone.

More shops, cafes, food options and toilets are available within the terminal before security.

Minibuses and over height vehicles must use the dedicated Minibus/Over Height Car Park for drop-offs and pick-ups. This car park is separate from the main drop-off and pick-up area, which has a 2.5m height restriction and is not suitable for taller vehicles.

There is a no return policy within 30 minutes for the Waiting Zone car park.  Vehicle registrations are captured on entry and exit and if the same vehicle returns within 30 minutes, the driver will receive an automatic Penalty Charge Notice (PCN).

Bristol Airport operates Red Routes and a strict no stopping policy to keep roads safe and traffic moving. Vehicles must not stop, wait, park, load or unload on Red Routes at any time, including for pick ups or drop offs. These areas are clearly signed and marked with double red lines.

Vehicles that stop in restricted areas may receive a £100 PCN (reduced to £60 if paid within 14 days). If you wish to appeal or query a PCN, you must contact the enforcement company named on your notice (VCS or APCOA) using the details provided on the PCN.

If you wish to have your Manage My Booking account deleted, please email this address [email protected], and we’ll process your request.

• Silver Zone Car Park: BS48 3DW
• Short Stay Car Park: BS48 3AQ
• All other Car Parks: BS48 3DY

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Yes, all car parks are in operation 24/7 365 days a year.  Some car parks may need to close due to works and maintenance.