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Special Assistance

Passengers requiring assistance should arrange this at least 48 hours in advance, with their airline.

Bristol Airport is relatively compact, with even the most remote boarding gates within a 450m walk of the departure lounge and all car parks served by courtesy buses. For more information regarding walking distances please follow the link below. The Express Drop Off and Pick Up Car Park is situated immediately adjacent to the terminal and is linked by a short covered walkway. Apart from travelling by car to the airport there are also regular bus services which operate from the Terminal Forecourt to and from South Wales, Bristol train and bus stations, please follow links below to gain further information regarding special assistance facilities provided by the bus companies. 

Nearly 7,000 passengers with reduced mobility use Bristol Airport every month. By arranging assistance in advance, passengers help to ensure there will be adequate resources available for an efficient service. For those PRM passengers who have not booked the service in advance, our PRM contractor will make its best endeavours to provide a timely service to the aircraft.

Individuals requesting assistance are reminded that they will still be required to pass through the standard check-in and security processes, and may have to wait to board the aircraft while specialist equipment is put in place. Passengers with reduced mobility are only able to have one friend, family member or carer to remain with them at all times throughout the airport journey. If travelling independently and require assistance please check directly with your airline as conditions may apply. 

Departing passengers

On arrival at Bristol Airport, please head to the our service provider, OCS, at their reception desk to confirm your pre-advised requirements. The OCS reception desk is located opposite WH Smith adjacent to the glass lifts within the terminal building departure concourse. 

Please ensure that you have pre-booked any special assistance requirements with your airline ahead of your arrival at Bristol Airport.

Important: Carriage of Electric Mobility Aids (EMAs)

If using an EMA, to ensure its safe carriage, the PRM at the point of booking should inform the Airline of the type, make and model of their EMA. Importantly the information should also include details of the battery type, plus detailed instructions of how to immobilise their EMA. If it is not possible to supply this information at the point of booking, it can be provided at a later date, provided it is not less than 48 hours prior to the scheduled departure of the flight. 

To help you with your visit to Bristol Airport we have worked with our PRM service provider; OCS to put together a brief guide that takes you through each stage of your journey. 

PRM Journey

Service provider

We have appointed OCS as our service provider who will ensure any assistance you require is made available to you. They will provide help from your means of arrival at the airport out to the aircraft and from the aircraft to your means of onwards transport. 

The OCS reception desk is situated opposite WH Smith adjacent to the glass lifts within the terminal building departure concourse. Please see maps below for further information and exact location.

Contact details at Bristol Airport: 

OCS tel: 01275 473403

Airport Maps

Silver Zone Car Park Site Plan
Silver Zone Car Park Disabled Spaces
Long Stay, Short Stay & Premier Car Parks
Check-in Ground Floor
Security & Departure Lounge
Departure Lounge Mezzanine
Immigration & Arrivals

General Information

Bristol Airport's PRM service standards
Specialist equipment available
Special assistance parking
Airline contact details
Distances once at the Airport

Travelling by bus

Contact/complaint procedure

In the event that you are not satisfied with the service you have received at Bristol Airport as a passenger with reduced mobility please contact: 

The Head of Customer Operations
Administration Building
Bristol Airport
BS48 3DY

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