Our Recruitment Process
Our recruitment process is designed to get the best from you, as well as providing you with a good understanding of what we're like to work for. We ensure this process is as open, honest and fair for all as possible. This is what you can expect.
Apply > Phone interview > First stage interview > Assessment Centre > Second stage interview > Feedback > Offer letter and contract > Referencing > When you start >
Apply
First of all it’s a good idea to find out as much as you can about the job, so take a look at the advert and role profile before applying through our website. The online application should take no more than 10 minutes. We'll gather some basic background information and, depending on the job you’re applying for, you might be asked some key questions. Along with your CV, we'll also ask you to upload a covering letter telling us why you think you're right for the job.
Once we’ve got your application, we’ll check to see if it matches the candidate specification. We do this each time anyone applies for any job, so it makes no difference if you’ve applied to us before or not. And when we’ve decided what happens next, we’ll always let you know – usually around the closing date for applications if not before.
Phone interview
We’ll give you a time for the call, so it’s a good idea to be somewhere you won’t be interrupted. Keep your CV and the role profile close by, just in case you need to check them. And you might want to take notes too, so have a pen and paper handy.
First stage interview
If your phone interview goes well, we’ll invite you for a face-to-face interview. This structured interview will be based on the essential and desirable skills we're looking for. It also gives you the chance to let us know more about your skills, experience and what attracted you to the job. So, be ready to tell us about some of your best work. But also have some questions for us – about our business, employee benefits, anything that you want to know. After all, it’s a two-way process and we both need to be sure that we’re right for each other.
Assessment Centre
For some of our jobs (typically those which are customer facing) we might ask that you attend an assessment centre. These are usually half-day events where you'll attend with other candidates and participate in a combination of activities to help us assess your suitability for the job you have applied for. We'll always let you know in advance and you'll not be expected to prepare anything in advance.
Second stage interview
If we think you’re a good fit for the job, we’ll ask you to come back for another interview. Very rarely will we ask you to attend more than 2 interviews and so this final stage could involve a presentation, a chance to meet the team you’ll be working with and possibly someone from another department. It’s a chance to get to know each other, ask any more questions and go over the fine detail. At this stage we'll ask you to bring a few important documents with you such as evidence that you have the right to work in the UK and proof of your address. We'll let you know what you need to bring when we confirm your interview.
Feedback
After your final interview, we’ll decide if we’re going to offer you the job. It’s a big decision but we’ll let you know as soon after your interview as possible; usually within 5 working days. Someone from our Resourcing Team will either call or email you to give feedback on the whole process and, hopefully, give you the good news you’ve been waiting for. Offer letter and contract
Once you tell us that you are happy to accept our offer, we’ll send you your contract, any forms you need to fill in relating to your job and your offer letter within 48 hours, through our online onboarding system HARBOUR. All you need to do is read them carefully to make sure all the details are right, then complete any forms and accept your contract online. Referencing
We use a partner company called Procius to carry out our referencing checks. Soon after receiving your offer of employment, we'll email you a link so that you can set up an online profile for referencing. The referencing process you'll go through will depend on whether your job is landside (before the security gates) or airside (beyond the security gates), We’ll email you a referencing guide that gives you the ins and outs of how to go through referencing so there are no delays. When you start
Naturally, there’ll be a few practical things to sort out, such as your security pass. To get this, you’ll need to bring the same documents as you brought to your interview - proof of your right to work and proof of address - together with proof of your National Insurance. We'll need to have completed the referencing process before we can give you a security pass, and so it is important that the references you provide are correct. If you are offered an airside job, then you'll need to complete some training before we can issue you a security pass. Most of this can be done online once you start and we'll do our best to get this arranged as quickly as possible. Our People Team will also provide a brief induction - usually on your first day - that covers all the important information you need for working at the airport. It’s also another chance for you to ask any more questions about working here.