We understand that there are many questions that you may have about planning your journey through Bristol Airport.
Our aim is to help you as quickly and efficiently as possible, if your query is not answered below, then please feel free to contact us.
Bristol Airport continues to follow all government guidance regarding the Coronavirus outbreak. Read more
Bristol Airport Terminal: BS48 3DY. For directions to the Silver Zone car park, please use BS48 3DP.
Bristol Airport is open 24 hours, and stores and catering will be open between the hours of our first and last departing flight each day.
For enquiries regarding personal items lost at the airport or on an aircraft within the last 14 days, please telephone +44 (0)1275 475494 with details of when the item was misplaced, your flight details and a description of the item. Our lost property service is available twenty-four hours a day, seven days a week
After 14 days please contact 1st Flight on 01279 813000 selecting option 3, or email [email protected].
Luggage Lost In Transit
Please report any items of lost hold baggage directly to your airline.
Airlines require all customers to report any damaged baggage, to the airline ground handling agent, before leaving the arrivals hall/airport. DHL are the Handling Agents for easyJet, all other airlines at Bristol Airport are handled by Swissport.
If you do notice damage after you have left the airport you should contact your airline direct.
Luggage trolleys are available from vending machines at ten locations around the airport at a cost of £2 or €2, with credit card payment also accepted. This service ensures that high quality modern trolleys are available at minimal cost for those who require them.
A Porter Service is available from bagport UK to help passengers with their baggage.
You can find more information about passenger security at the airport within Airport Security.
It is an offence to carry certain items onto an aircraft cabin. For further information visit the Baggage and Security pages.
The items involved will either have to be disposed of, or customers can take advantage of “MailandFly”, a postal service provided by our partner Bagport.
MailandFly is a mail service located directly at security control. Customers are given a choice to throw a prohibited item into the waste bin or into the MailandFly collecting container. When choosing the MailandFly service, customers receive an individual code that works as a tracking number. Customers then can register via the internet to retrieve their item. There is a charge for this service, provided by Bagport.
Yes. If taking any liquid refills please put these in the clear bag and present separately at security search and ensure they are 100ml or less in volume. Electronic cigarettes can only be used in designated smoking areas. They cannot be used in other areas of the terminal or on board the aircraft.
Passengers are advised to check in as normal but should be aware of the latest information from the Department for Transport if planning to travel with electronic devices in hand luggage.
You can find contact information for your airline or tour operator here. Please note that we do not have internal phone lines to the Airlines and are unable to transfer you from the Bristol Airport Switchboard.
For all queries regarding easyJet, please call 0843 104 5000.
Details of your allowance can be found on your flight ticket, however please contact your airline directly if you are in any doubt. For further information visit the Baggage and Security pages.
Passengers must allow adequate time to complete the check-in process and proceed through security.
Passengers are strongly advised to check-in at the airport at least two hours before a scheduled flight and three hours before a charter flight. For full details you should refer to your ticket or contact the Airline/Tour Operator that you are travelling with.
You will need to contact your airline for rebooking and further information regarding the flight cancellation. Many airlines have a ‘Manage Your Booking’ service on their website, alternatively please find your airline contact information here.
The type of identification you can use varies depending on where you are travelling. Please check with the Airline or Tour Operator that you are travelling with for further information.
All special assistance requirements should be pre-booked through your tour operator and/or airline prior to arrival at the airport. For general enquiries regarding special assistance at the airport please telephone +44 (0)1275 473403.
The National Autistic Society has some helpful advice on what to do if you're travelling with children or adults with autism. If you are travelling with a child with autism and want to know more about air travel, take a look at this video for more assistance.
You can weigh your luggage for just £1 before check in with with Weigh Ahead. If you are over allowance, Weigh-ahead offers a FREE re-weigh for that extra piece of mind. Foldaway hand luggage bags are also available from the nearby dispenser to transfer excess.
Operated by bagport UK, the wrapping machine is located next to the check-in desks.
Christmas Crackers are not permitted in hand luggage. Please ensure you pack all Christmas Crackers in your checked in luggage.
Pack Easter eggs in cabin baggage and make sure they are easily accessible. If the egg is in a sealed box, passengers may be asked to open the box if the x-ray screener has any concerns over the contents. If the bag requires a hand search advise the security agent in advance that Easter eggs are in the bag before the search commences, so extra care can be taken.
'Silent Airport' is a policy to reduce the number of tanoys in the terminal. Whilst at the Airport passengers are asked to check the flight screens for the latest flight information. The initiative is to improve the customer experience and reduce the current level of noise pollution, creating a more relaxed and stress free environment.
Internet desks are available before security. WiFi is free for up to two hours in the terminal, with a charge for longer periods and VPN access.
Our printing facility is temporarily unavailable.
We have five water fountains in the terminal building, located as follows:
- Adjacent to Superdrug in the Departure Lounge
- On entrance to Gates 7-16
- Arrivals walkway adjacent to the toilets
- Arrivals bridge prior to Immigration
- Baggage Reclaim
There is a Multi-Faith Area in the link between the Central Pier and Gates 32-34 in the Departure Lounge.
This area is intended for those customers wishing to have a quiet area to pray and also includes a compass indicating the direction of Mecca, as well as seating and a carpeted area.
The UK Civil Aviation Authority (CAA) is calling on all organisers of fire work displays or sky lantern releases to register the event in advance, so that airports can warn airspace users in the area. The CAA has issued guidance and all organisers are asked to contact either the CAA or the airport with details of the event.
Travelling with little ones sometimes means a bumpy ride, read our helpful tips to help you make sure your journey’s smooth before you fly.
Bristol Airport is owned by Ontario Teachers' Pension Plan (Teachers'). For further information please visit Bristol Airport Ownership.
Please dial +44 (0)1275 474499 when calling from abroad.
Bristol Airport is a signatory to the UK Aviation Industry Code of Practice on Disruptive Passengers.
Disruptive behaviour at Bristol Airport is rare but the potential impact can be significant for passengers, colleagues and aircraft. The Code of Practice has been developed by the aviation industry to establish a consistent approach to addressing and minimising disruptive passenger behaviour. Our commitment, as signatories of the code, is to ensure passengers have a safe and enjoyable travelling experience, and to provide a safe and pleasant work environment for our colleagues and partners.
Read a copy of the UK Aviation Industry Code of Practice on Disruptive Passengers.
The Government’s Withdrawal Agreement to leave the European Union comes into effect from 31 January 2020. All flights will continue to operate as normal and customers can continue to travel as they do now until at least the end of December 2020. During the 2020 transition period the EU and UK will negotiate new arrangements.