General FAQs
Looking for help? Please read our frequently asked questions below.
Most frequently asked questions:
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Our Lost Property page has all the information you need on who to contact to retrieve lost property.
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You will need to contact your airline. In the event of severe delays or cancellations, you have certain passengers rights and you may be entitled to compensation or a refund. The Civil Aviation Authority (CAA) set out clear rules on the amounts due depending on the type and/or the length of the delay.
Our car park FAQs provides details on what you should do if you have booked parking and your flight is cancelled or severely delayed:
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You can cancel or amend all bookings up to 48 hours prior to your scheduled departure time without charge. There is a cancellation charge of £5 for any cancellations made less than 48 hours prior to the arrival time at the car park. The simplest way is to click on Manage my Booking.
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You should report this to your airline immediately.
Security and baggage
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You’ll find all you need to know on our Security Search page.
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You should report any damaged baggage to the airline ground handling agent before leaving the airport. DHL are the Handling Agents for easyJet, all other airlines at Bristol Airport are handled by Swissport.
If you do notice damage after you have left the airport you should contact your airline direct.
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It is an offence to carry certain items onto an aircraft cabin.
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You’ll find all you need to know on our Baggage guidelines and services page.
Special assistance
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All special assistance requirements should be pre-booked through your tour operator and/or airline prior to arrival at the airport.
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You’ll find all you need to know in our downloadable guide.
At the airport
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Gate information will be displayed on our flight information display screens when it’s time to board. Customers should monitor screens regularly and ensure they are at the gate prior to the gate closure time as stipulated by the airline.
Customers can request Special Assistance via their airline if necessary to assist with the boarding process. -
You can find the location of our water fountains on the terminal map.
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This area is intended for those customers wishing to have a quiet area to pray and also includes a compass indicating the direction of Mecca, as well as seating and a carpeted area. It is located by Gate 1 in the Departure Lounge.
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Bristol Airport is open 24 hours, and stores and catering will be open between the hours of our first and last departing flight each day.
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Luggage trolleys are available from vending machines at ten locations around the airport at a cost of £2 or €2, with credit card payment also accepted. This service ensures that high quality modern trolleys are available at minimal cost for those who require them.
A Porter Service is available from Smarte Carte to help passengers with their baggage.
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WiFi is free for up to two hours in the terminal, with a charge for longer periods and VPN access.
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The Hampton by Hilton Bristol Airport is just 250 metres from the terminal via a direct walkway, with comfortable air-conditioned guest rooms and a range of amenities.
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A Welcome Point for Ukrainian arrivals is located in the arrivals area, opposite WHSmiths. It operates from 1000 - 0100 hours and can provide immediate practical support to help arrivals with their onward journey, including:
- Welfare provisions, especially for young children (including nappies and baby milk)
- Guidance documents and information leaflets welcoming them to the UK
- Refreshments, with support of on-site retailers
- Availability of phone chargers and Wi-Fi
General
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Passengers are strongly advised to check-in at the airport at least two hours before a scheduled flight and three hours before a charter flight. For full details you should refer to your Airline/Tour Operator.
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If you are flying into Bristol Airport and connecting to another flight, you will need to follow the usual arrivals procedure, collecting any luggage before you exit Baggage Reclaim.
Re check-in any bags at the airline desk for your next flight and then proceed through Security Search to the Departure Lounge.
Bristol Airport is not a transit airport.
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How much time you need on your passport depends on the country you’re visiting. Check the Government travel advice for the country you want to travel to and read the entry requirements section.
If your passport does not have the required amount of validity, the airlines will not allow you to board your plane.
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Get advice about travelling abroad, including the latest information on entry requirements and travel guidance.
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Please contact your airline directly. Further details about the Pet Passport Scheme is available at www.defra.gov.uk.
For quarantine information please contact Overhill Kennels on 01275 832489 or email [email protected].
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For the latest guidance please view the CAA’s website and use the Drone Code.
- Don't fly near airports or airfields
- Remember to stay below 400ft (120m)
- Observe your drone at all times - stay 150ft (50m) from people and property
- Never fly near aircraft
- Enjoy responsibly
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The UK Civil Aviation Authority (CAA) is calling on all organisers of fire work displays or sky lantern releases to register the event in advance, so that airports can warn airspace users in the area. The CAA has issued guidance and all organisers are asked to contact either the CAA or the airport with details of the event
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The Air passenger travel guide sets out what you, as a passenger, need to know about your rights and responsibilities when flying. It also covers what you can reasonably expect from your airline, travel agent, tour operator and airport, and what you can expect if things go wrong.
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Bristol Airport is a signatory to the UK Aviation Industry Code of Practice on Disruptive Passengers.
Disruptive behaviour at Bristol Airport is rare but the potential impact can be significant for passengers, colleagues and aircraft. The Code of Practice has been developed by the aviation industry to establish a consistent approach to addressing and minimising disruptive passenger behaviour. Our commitment, as signatories of the code, is to ensure passengers have a safe and enjoyable travelling experience, and to provide a safe and pleasant work environment for our colleagues and partners.
View the UK Aviation Industry Code of Practice on Disruptive Passengers >