General FAQs

Visit our Lost Property page for information on who to contact to retrieve lost property.

View Lost Property page >

You will need to contact your airline.  In the event of severe delays or cancellations, you have certain passengers rights and you may be entitled to compensation or a refund. The Civil Aviation Authority (CAA) set out clear rules on the amounts due depending on the type and/or the length of the delay. 

Our car park FAQs provides details on what you should do if you have booked parking and your flight is cancelled or severely delayed:

View airline contact details >

View CAA website >

View Car Park FAQs >

The simplest way is online via Manage My Booking.

You can cancel or amend all bookings, except for Silver Zone Non-Flexible, up to 48 hours prior to your scheduled arrival time at the car park without charge.  There is a £5 charge for any cancellations made less than 48 hours prior to the arrival time at the car park. 

Any amendments or cancellations requested through the airport switchboard may be subject to charge.

If your booking has already commenced, then we are unable to cancel or make any amendments. You will be required to claim the cost back from your Travel Insurance.

Silver Zone Non-Flexible bookings are non-cancellable, non-refundable, and cannot be amended.

You should report this to your airline immediately. 

Airline contacts >

You’ll find all you need to know on our Security Search page.

Read more >

You should report any damaged baggage to the airline ground handling agent before leaving the airport.  Jet2 have their own dedicated handling team, DHL are the handling agents for easyJet, all other airlines at Bristol Airport are handled by Swissport.

If you do notice damage after you have left the airport you should contact your airline direct.

It is an offence to carry certain items onto an aircraft cabin.

View Baggage and Security pages >

You’ll find all you need to know on our Baggage guidelines and services page.

Read more >

We recommend that you book assistance at least 48 hours in advance of travelling through your airline, so we have the right help and equipment ready for you.

If you request assistance late or on the day of travel, you may experience delays receiving assistance in the airport.

Read more >

You’ll find all you need to know on our travelling with animals page.

Gate information will be displayed on our flight information display screens when it’s time to board. Customers should monitor screens regularly and ensure they are at the gate prior to the gate closure time as stipulated by the airline.

Customers can request Special Assistance via their airline if necessary to assist with the boarding process.

You can find the location of our water fountains on the terminal map.

View map >

This area is intended for those customers wishing to have a quiet area to pray and also includes a compass indicating the direction of Mecca, as well as seating and a carpeted area.  It is located by Gate 1 in the Departure Lounge.

View map >

Bristol Airport is open 24 hours, and stores and catering will be open between the hours of our first and last departing flight each day.

Luggage trolleys are available from vending machines at ten locations around the airport at a cost of £2 or €2, with credit card payment also accepted. This service ensures that high quality modern trolleys are available at minimal cost for those who require them.

A Porter Service is available from Smarte Carte to help passengers with their baggage.

WiFi is free for up to two hours in the terminal, with a charge for longer periods and VPN access. 

The Hampton by Hilton Bristol Airport is just 250 metres from the terminal via a direct walkway, with comfortable air-conditioned guest rooms and a range of amenities.

Hampton by Hilton >

Local accommodation >

We recommend you arrive in the terminal at least two hours ahead of the scheduled time of departure. 

If you are parking at the airport please also allow extra time to park and get to the terminal.  For Silver Zone customers you will need to allow time to drop keys, check-in and transfer by bus to the terminal.  The shuttle bus operates a 15 minute frequency and takes approximately 10 minutes which may vary depending on traffic.

Please note that it is your responsibility to allow sufficient time for your flight, taking into consideration the above processes and public road networks. 

If you are flying into Bristol Airport and connecting to another flight, you will need to follow the usual arrivals procedure, collecting any luggage before you exit Baggage Reclaim.

Re check-in any bags at the airline desk for your next flight and then proceed through Security Search to the Departure Lounge.

Bristol Airport is not a transit airport.

How much time you need on your passport depends on the country you’re visiting. Check the Government travel advice for the country you want to travel to and read the entry requirements section.

If your passport does not have the required amount of validity, the airlines will not allow you to board your plane.

Passport rules for travel to Europe >

Get advice about travelling abroad, including the latest information on entry requirements and travel guidance.

Foreign travel advice >

Please contact your airline directly. Further details about the Pet Passport Scheme is available at www.defra.gov.uk.

For quarantine information please contact Overhill Kennels on 01275 832489 or email [email protected].

For the latest guidance please view the CAA’s website and use the Drone Code.

• Don't fly near airports or airfields
• Remember to stay below 400ft (120m)
• Observe your drone at all times - stay 150ft (50m) from people and property
• Never fly near aircraft
• Enjoy responsibly

View drone policy >

View CAA website >

The UK Civil Aviation Authority (CAA) is calling on all organisers of fire work displays or sky lantern releases to register the event in advance, so that airports can warn airspace users in the area. The CAA has issued guidance and all organisers are asked to contact either the CAA or the airport with details of the event

The Air passenger travel guide sets out what you, as a passenger, need to know about your rights and responsibilities when flying. It also covers what you can reasonably expect from your airline, travel agent, tour operator and airport, and what you can expect if things go wrong.

View Air passenger travel guide >

Bristol Airport is a signatory to the UK Aviation Industry Code of Practice on Disruptive Passengers.

Disruptive behaviour at Bristol Airport is rare but the potential impact can be significant for passengers, colleagues and aircraft. The Code of Practice has been developed by the aviation industry to establish a consistent approach to addressing and minimising disruptive passenger behaviour. Our commitment, as signatories of the code, is to ensure passengers have a safe and enjoyable travelling experience, and to provide a safe and pleasant work environment for our colleagues and partners.

View the UK Aviation Industry Code of Practice on Disruptive Passengers >