Accessibility Passengers Corporate

Coach Park - Terms of Use

1 Introduction and Scope

These are the terms upon which Bristol Airport Limited will allow access and use of the Coach Park facility at Bristol Airport.

2 Definitions

In these Terms:

2.1 Airport: means Bristol Airport.

2.2 BAL: means Bristol Airport Limited, the operator of the Airport and the Coach Park.

2.3 Bus: means any public or private service vehicle with the capacity to carry more than sixteen passengers. This includes a bus, coach and all similar vehicles but excludes Minibuses and Taxis.

2.4 Coach Park: means the coach park situated at the Airport adjacent to the multi-storey car park. Appendix 1 shows a map of the Coach Park location coloured in purple.

2.5 Limousine: means any car which has been lengthened and is therefore unable to access, exit or manoeuvre through a car park at the Airport.

2.6 Minibus: means a minibus with the capacity to carry up to sixteen passengers.

2.7 Operator(s): means any person or company using the Coach Park, which may include BAL, that operates or uses a Permitted Vehicle.

2.8 Permitted Vehicle means:

2.8.1 Buses, where the operator of that Bus has not entered into a commercial agreement with BAL in respect of that service;

2.8.2 Minibuses, where the operator of that Minibus has not entered into a commercial agreement with BAL in respect of that service;

2.8.3 Limousines;

2.8.4 Vehicles with a trailer preventing them from using the short stay or Drop & Go car parks due to their dimensions; and any other vehicles of a size or dimension deemed unsafe to access any other Airport car park that require unscheduled access to the Airport for the purpose of dropping off or collecting Airport passengers. 

All other vehicles are not permitted to use the Coach Park unless permission has been granted in writing by BAL. For the avoidance of doubt, cars and vehicles operated by the general public are not permitted to use the Coach Park except as otherwise set out in these Terms.

2.9 Tariff: means the charge for the use of the Coach Park, as set by BAL from time to time and published on the airport website and on the Tariff Board.

2.10 Tariff Board: the board located at the Coach Park displaying the Tariff.

2.11 Taxi: means any taxi, hackney carriage or private hire licensed vehicle.

2.12 Terms: means the terms set out in this document, as may be amended by BAL from time to time.

3. Legal Effect

3.1 An Operator is permitted to use the Coach Park only on condition that it complies with these Terms.

3.2 By using the Coach Park, the Operator is deemed to have accepted these Terms and agrees to be bound by them.

3.3 It is the Operator’s responsibility to ensure that its employees and contractors are familiar with, and comply with, these Terms. Any obligation on the Operator includes an obligation on the Operator to ensure that its employees and contractors comply with the obligation in question.

4 Right to use the Coach Park

4.1 Only Permitted Vehicles may use the Coach Park.

4.2 Any Permitted Vehicle is allowed to use the Coach Park on the terms set out in these Terms.

4.3 In the interest of security, safety, capacity and to control congestion, Taxis and the general public are not permitted to use the Coach Park and must use the designated drop off zones and car parks at the Airport.

5 Coach Park Opening Hours

5.1 The Coach Park is normally open 24 hours a day, 7 days a week. Where practicable, BAL will use reasonable endeavours to notify regulated bodies and known Operators of any changes in advance, or if any closures are planned (in which case BAL will specify temporary alternative arrangements that all Operators must adhere to).

5.2 BAL reserves the right to refuse entry to the Coach Park to any Operators if the Coach Park is at full capacity at the time entry is required, or entry will or is likely to create a security, safety or congestion concern.

Tariff for use of the Coach Park

6.1 Subject to paragraph 7, all Operators must pay the Tariff for using the Coach Park as specified on the Tariff Boards prior to exiting the Coach Park.

6.2 The Tariff will be payable at the pay on foot machine located at the eastern end of the Coach Park. The machine accepts cards, notes and coins.

6.3 The Tariffs for parking in the Coach Park will be displayed on the Tariff Board and can be altered at any time at BAL's discretion. Any changes will not affect an Operator if it has already booked or taken a vehicle parking ticket on entry to the Coach Park in accordance with paragraph 11.

6.4 In the event of any machine failure, the Operator is responsible for finding a pay machine that works. BAL also reserves the right to collect the charges for parking at the exit of the Coach Park as Permitted Vehicles leave.

7 Tariff Exemptions

7.1 BAL may in its discretion, acting fairly and in a non-discriminatory way, exempt the Tariff in the following circumstances:

7.1.1 Exemptions based on operational needs: Exemptions to the Tariff will be considered based on an unforeseen or operational need, for example when access to the Coach Park is required by the Operator for the purposes of facilitating passenger movements in the event of emergencies or flight disruption.

7.1.2 Exemptions or reductions based on public transport commitments: Exemptions or deviations to the Tariff may be applied on a short term basis for the purposes of growing public transport usage from particular catchment areas in line with BAL’s public transport strategy.

8 Use of Allocated Capacity

8.1 The Coach Park employs a dynamic bay allocation system on a first come, first serve basis.

8.2 All Operators must drop off and pick up passengers in the designated bays. No loading or unloading is permitted outside of these.

8.3 All Operators shall ensure that any dwell times at the Coach Park are kept as short as possible.

9 Parking Restrictions

9.1 Unless specifically requested to do so by BAL or its employees, servants or agents the Operator should not under any circumstances:

  • park in a no parking area;
  • park on a double yellow or double red line;
  • park other than in a designated parking bay;
  • park in a time restricted waiting area for any longer than the allowed time;
  • park across two parking bays; or
  • park in a space that is marked as “reserved” without authorisation from BAL.

9.2 Unless directed to do so by a member of BAL’s staff, if the Operator parks in a space taking up more than one parking bay, it will be liable for the additional cost of any space(s) used, at the rate specified on the Tariff Board for the Coach Park.

9.3 If the Operator parks without authorisation in any area of the Coach Park which is cordoned off, BAL reserves the right to move the Permitted Vehicle and the Operator will be liable for any associated removal costs.

10 Prohibited Activities

10.1 No vehicle shall be towed into the Coach Park or enter otherwise than under its own mechanical power and no work or repairs or maintenance to or washing of or cleaning of Permitted Vehicles is permitted in the Coach Park.

10.2 No activity in connection with the selling, hiring or other disposal of the Permitted Vehicle shall be carried out in the Coach Park.

10.3 No commercial activity other than the pre-arranged collection or drop off of passengers shall be conducted from any Permitted Vehicle or otherwise within the Coach Park. No Operator is permitted to use the Coach Park unless the collection or drop off of passengers has been arranged between the Operator and its passengers prior to the Operator entering the location.

10.4 No Permitted Vehicle shall obstruct any access or circulation area within the Coach Park.

10.5 No person shall do anything in the use of the Coach Park that may be a nuisance or inconvenience to BAL or any other user of the Coach Park.

10.6 No Permitted Vehicle shall cause any unnecessary noise, vibration or exhaust fumes within the Coach Park.

10.7 No person shall do any act or thing which may render invalid or void any policy of insurance effected in respect of the Coach Park.

10.8 No person shall park in spaces designated as being reserved unless entitled to do so.

10.9 No person shall deposit any rubbish, litter or refuse of any kind in the Coach Park, other than in proper receptacles.

10.10 No person shall pour or transfer fuel, oil or lubricant into or out of any Permitted Vehicle.

10.11 No Permitted Vehicle is allowed to have its engine idling whilst within the Coach Park. Once the Permitted Vehicle has parked in the designated space, the engine must be switched off.

11 Tickets

11.1 The ticket issued is valid only for the Permitted Vehicle in respect of which it is issued. The Operator's ticket does not entitle the Operator to use any particular space in the Coach Park or to have priority over other users and operators.

11.2 All tickets are BAL’s property.

11.3 Drivers should keep their ticket with them when they leave a Permitted Vehicle. If the Operator loses its ticket it will be charged at the rate specified on the Tariff Board for the full length of the stay.

11.4 If Operators are permitted to pay by credit/debit card, the cards which BAL will accept will be exhibited on the relevant Tariff Board and/or on the pay machine. BAL will debit against the card the tariff charge appropriate for the stay at the Coach Park (or at the rate specified on the Tariff Board if the Operator loses its ticket).

12 Safety in the Coach Park

12.1 Drivers must not exceed the 10 mph speed limit in force within the Coach Park.

12.2 All drivers or customer service staff are to wear a high-visibility waistcoat or jacket when loading or unloading their vehicle.

12.3 Drivers must give way to reversing vehicles at all times.

12.4 Operators are responsible for the safety of its passengers, particularly children. Operators must not allow them to be put in danger, or where they could cause an accident. In particular, children must not play in the Coach Park and must not be left unaccompanied.

12.5 Drivers should always be aware of other Permitted Vehicles in motion.

12.6 Drivers must comply with all directions and signs from time to time posted in the Coach Park and all instructions or requests given or made from time to time by any of BAL’s employees or agents for regulating traffic and controlling the positioning of Permitted Vehicles within the Coach Park.

12.7 Drivers must ensure that animals are kept secured on a lead when outside a Permitted Vehicle.

12.8 Operators are responsible for any damage or injury they or their employees or drivers cause whilst driving or parking a Permitted Vehicle. BAL will use all information available to it, including but not limited to ANPR data, CCTV and booking records, to investigate incidents. If requested, BAL will supply its records and information to the police or insurance companies.

13 Securing Vehicles

Before leaving a Permitted Vehicle in the Coach Park, Operators must ensure that:

13.1 its Permitted Vehicle is securely locked;

13.2 all the windows of the Permitted Vehicle and any sunroof are securely locked;

13.3 the handbrake is fully engaged and the Permitted Vehicle left in gear (or, if it is an automatic, left in “Park” mode);

13.4 no person or animal is left in the Permitted Vehicle; and

13.5 no possessions or valuables are left in the Permitted Vehicle.

14 Damage to other Vehicles or Property within the Coach Park

14.1 If the Operator damages another vehicle or any part of the Coach Park its driver must report the matter immediately to a member of BAL’s staff and give him or her the registration numbers of any vehicles involved together with:

14.1.1 if the Operator is a company, the Operator company and driver's full name, the Operator company's address and the name and address of the Operator company's insurance company together with the policy number; and

14.1.2 if the Operator is a person, the Operator driver's full name, address and the name and address of his / her insurance company together with the policy number.

14.2 In doing so, for the purposes of the General Data Protection Regulation and any other relevant law the Operator authorises BAL to pass this information on to the owner or driver of any other vehicle involved and / or the police.

14.3 The Operator shall be required to make good to BAL’s reasonable satisfaction any damage it causes to the Coach Park or, to pay to BAL on demand the cost incurred by it in making good such damage, at BAL's option.

15 BAL’s liability for Loss or Damage to Property

15.1 BAL cannot guarantee the security of the Coach Park or that the Permitted Vehicle will not be damaged as members of the public have access to them at all times. BAL does not guarantee that the security measures that it has in place, for example CCTV or patrols, will be working at all times or, even if they are working that they will be effective in preventing loss, damage, or theft or in identifying who might be to blame.

15.2 Neither BAL nor its employees servants or agents accept liability for any loss or theft of or from any Permitted Vehicle or any damage caused to a Permitted Vehicle, unless caused by the negligence, wilful act or default or breach of statutory duty by BAL or its employees servants or agents.

15.3 For the avoidance of doubt BAL will not be liable for any loss or damage to a Permitted Vehicle or anything in it resulting from the Operator's failure to comply with these Terms or as a result of any of the following:

15.3.1 wear and tear or ageing of any Permitted Vehicle;

15.3.2 any Permitted Vehicle being unserviceable or otherwise unroadworthy at the time of its entering the Coach Park;

15.3.3 any loss or damage which cannot be proven to have occurred as a direct result of the negligence of BAL’s employees or agents; or

15.3.4 any loss or damage resulting from exceptional weather events or natural disasters or any other circumstances beyond our reasonable control.

16 Insurance and allocation of risk

16.1 Operators will:

16.1.1 comply with the requirements of BAL’s insurers in so far as they relate to the Operator’s activities at the Airport and are communicated to Operators; and

16.1.2 not do anything contrary to an instruction by BAL whereby any policy or policies of insurance relating to the Airport may become void and / or voidable whereby the rate of premium thereon may be increased and if an Operator defaults in this obligation it will pay to BAL within 14 days of invoice the full amount of additional premium or (as the case may be) the insurance proceeds rendered irrecoverable which are directly and wholly as a consequence of such breach.

16.2 Operators will:

16.2.1 pay to BAL within 14 days of invoice the amount of any excess or deductible paid or suffered by BAL in respect of any claim it makes on any of its policies that arises directly and wholly from the negligence or deliberate act of an Operator or its employees, agents, contractors, sub-contractors, or any other person under its control;

16.2.2 maintain in force public liability insurance for the minimum amount of £5 million (or such higher amount as BAL may reasonably specify) in respect of any one occurrence or series of occurrences arising from the use of the Coach Park and/or the operation of the Operator’s service; and

16.2.3 maintain all insurances which may be required by law to at least the minimum level required by law (including but not limited to employer’s liability insurance for which the minimum level will be £10 million in respect of any one incident (or such higher amount as BAL may reasonably specify and notwithstanding the fact that a lower level may be permissible by law) and are applicable to employees, agents, contractors, or sub-contractors or any other person present at the Airport under the Operator’s control.

16.3 Operators will, on written request, provide sufficient evidence to BAL that it has maintained insurance as required by these Terms and that all premiums due have been paid.

16.4 Nothing in these Terms shall limit a party’s liability for death or injury resulting from that party’s negligence, fraud or fraudulent misrepresentation, or any matter or liability for which a party cannot legally limit or exclude or attempt to limit or exclude.

16.5 Subject to paragraph 16.4, neither party shall have any liability to the other for any indirect, consequential or special loss or damage of any nature arising out of any performance or non-performance of any of their obligations under these Terms (whether by virtue of negligence or otherwise).

16.6 Subject to paragraph 16.4, BAL will not be responsible or liable for any death, injury or illness which may be sustained by an employee, agent, contractor, or sub-contractor of an Operator or by any other person under an Operator’s control, or for any loss, damage or destruction to the property of an Operator or of any such employee, agent, contractor, or sub-contractor of an Operator or by any other person under an Operator’s control, unless due to fraud of BAL or any of its employees or the negligence or deliberate act of BAL or its employees, agents, contractors, sub-contractors or any other person under its control.

16.7 BAL will not be responsible for or be liable to an Operator for any losses of any description (including without limitation loss of sales or profits) or inconvenience through disruption to the supply of services and facilities to the Coach Park or to any other part of the Airport due to fire or other damage, mechanical breakdown, industrial action, force majeure, or by reason of any act matter or thing beyond BAL’s control.

17 Contacting BAL

If you need to contact BAL, you can:

17.1 write to BAL at Ground Transportation Manager, Bristol Airport, Bristol, BS48 3DY; or

17.2 email BAL at [email protected]; or

17.3 call Ground Transportation Administration on 07709 330223.