Accessibility Passengers Corporate

PRM Assist launched at Bristol Airport

OCS are proud to announce the launch of PRM Assist at Bristol Airport, making it the first Airport in the UK to launch the innovative mobile application solution.

PRM Assist is a new assistance booking software that allows passengers requiring assistance to book assistance for all their aviation journeys in one central application. The software allows passengers to receive real-time information on booking confirmation, waiting times for PRM services at airports and updates on delays or important announcements. PRM Assist’s mission is to empower people with reduced mobility through new technology and allow them to take control of their own journeys around the globe.

OCS have been working in partnership with PRM Assist since its inception, together we are working with several UK and Ireland airports where we provide passenger assistance services, to introduce this new technology that will enable further accessibility options for travelling aviation passengers requiring additional support.

The launch at Bristol Airport represents the first of many PRM Assist launches aimed at enhancing the quality of passenger assistance services at OCS serviced Airports.

Richard Thomasson, Head of Customer Operations, Bristol Airport said:

“Bristol Airport is committed to making air travel accessible for all and working in partnership with OCS we are delighted to be the first UK airport to trial the PRM Assist App, designed to help personalise the assistance required for our customers in delivering a seamless experience throughout the airport journey.”