Accessibility Passengers Corporate

PRM & Coaching Procurement - Expressions of Interest

Bristol Airport provides an accessible environment for all its customers. This includes the provision of the regulated service “Passengers with Reduced Mobility” (PRM) and our Airside Coaching Operation.

The PRM service at Bristol Airport ensures all passengers with a disability or reduced mobility have the required level of support. This support includes, but is not limited to:

  • Travelling through the Airport
  • Boarding and disembarking Aircraft


The Airside Coaching Operation at Bristol Airport transports inbound and outbound customers between Aircraft and the Terminal building through a safe, secure and reliable service.

Bristol Airport is inviting expressions of interests from potential partners to take part in a two-stage tendering process for the provision of the above services at the Airport.

The procurement will run to the following timetable with suitable suppliers being able to express an interest and submit a Pre-Qualification Questionnaire (PQQ) through its e-tendering system In-Tend by Friday 12th May 2023.

Successful organisations at the Pre-Qualification (PQQ) stage will be invited to tender for the following Lots: -

Lot 1 – PRM Services

Lot 2 – Coaching Services

Lot 3 – Both PRM and Coaching Services.


The anticipated timescales for this procurement are as follows: -

Expressions of interest/PQQs Deadline – 12th May 2023

PQQ Shortlisted – 26th May 2023

Invitation to Tenders issued to Shortlist – 2nd June 2023

Tender Deadline – 14th July 2023

Evaluation Period (including interviews if required) – 1st September

Intention to Award – 20th September

Award – October 2023

Contract Start – January 2024

Contract Term – 3 years with the option to extend for up to a period of 5 years

Suppliers are invited to express an interest and respond to our PQQ by visiting our dedicated e-tendering site In-tend.


Graeme Gamble, Chief Operating Officer, Bristol Airport said:

“We are inviting businesses to tender for the PRM and Coaching Services at Bristol Airport.  The preferred partners are likely to be a UK, international or a local company with airport expertise working with PRM customers and have had previous experience providing a safe, secure and reliable coaching service. Bristol Airport is a fast paced and dynamic environment with innovation and new ways of working central to our business. We are looking for key business partners to provide a first-class service to our customers at the Airport meeting the same core strategic values.”

Alternatively, if you wish further information, please contact the Procurement Department at [email protected]