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Provision of a Managed Service Provider for IT Support Services – Expressions of Interest

Bristol Airport is seeking to find a supplier on provision of a Managed Service Provider for IT Support Services for the Airport.

The Supplier shall be responsible for providing a mix of reactive and proactive support services in include but not limited to:

  • Helpdesk support
  • Infrastructure support (remote and onsite)
  • Security and network monitoring and response (24/7)
  • Penetration testing
  • Phishing services
  • Cyber assurance services
  • Additional project support


Bristol Airport is inviting expressions of interests from potential partners to take part in a two-stage tendering process for the provision of the above services at the Airport.  

The procurement will run to the following timetable with suitable suppliers being able to express an interest and submit a Pre-Qualification Questionnaire (PQQ) through its e-tendering system In-Tend by Tuesday 13th Feb 2024.  

Successful organisations at the Pre-Qualification (PQQ) stage will be invited to tender. 

The anticipated timescales for this procurement are as follows: -  


Expressions of interest/PQQs Deadline – 13th Feb 2024 

PQQ Shortlisted – 26th Feb 2024 

Invitation to Tenders issued to Shortlist – 27th Feb 2024 

Tender Deadline – 19th Apr 2024 

Evaluation Period (including interviews if required) – 19th Apr 2024 to 23rd May 2024 

Intention to Award – Mid June 2024 

Award – August 2024 

Contract Start – 1st Nov 2024  

Contract Term – 3 years with the option to extend up to a further 2 years to a maximum of 5 years 


Suppliers are invited to express an interest and respond to our PQQ by visiting our dedicated e-tendering site In-tend. 

Alternatively, if you wish further information, please contact the Procurement Department at [email protected]